Thomas Nissan of Joliet

I wanted to be optimistic about my experience however now I see I was just being gullible. I recently got a vehicle from here and Thomas Nissan of Joliet has completely swindled me. I know that on average pe I see I was just being gullible. I recently got a vehicle from here and Thomas Nissan of Joliet has completely swindled me. I know that on average people can expect to need a few repairs to be needed with any used vehicle but this is ridiculous. The first problem I had was that I had to wait a week or two after doing the paperwork to get the vehicle. However they explained to me that they needed to replace the catalytic converter before they could legally let me drive it off the lot and I understood and no longer was upset about it, I was even grateful. In hindsight they gave me 6 weeks before my first payment was due and then took 2 of them for a repair and that was unacceptable. This was also why we had to wait until the day I drove it off of the lot for a test drive, which in hindsight was also unacceptable. A couple of weeks later after signing all of the paperwork we did a test drive around the corner and we noticed a couple of things and I was told to contact them about the the minor issues like the brake light, license plate holder and the noise I heard and they'll schedule a time for me to bring it in so I said okay and left with with my new (used) vehicle. I had called twice and never got a response so I decided to go there the following week and when I did I would mention the other issues I found so far like having to put air in the tires daily. At this point I was still being naive but I figured the It's impossible that they sold me a broken vehicle because it came from a dealership so I didn't see any urgency in hounding them lol and yes this is my first time buying a vehicle. Later on that same week I failed an Uber inspection and I was legitimately surprised because the those inspections don't require much so that made me go to Jiffy Lube and get another inspection. Jiffy Lube said my tires were bad, my brakes are bad, my top brake light is out, I have a cylinder misfire, a evaporator leak, absolutely NO OIL and possibly a bad catalytic converter. After they told me that i wen't to the dealership immediately and before I even stepped out of the vehicle the salesman who sold me the vehicle approached me and asked me what was up. I told him that I just left from getting an inspection and that they told me that there was no oil in the vehicle. He said that's impossible because they just did an oil change before giving me the vehicle and asked me to pop the hood. I popped the hood but told him that I also saw that it was empty and that I just left from there so it's full now. He asked where I went and then suggested that I go somewhere else and have them inspect it because the places like Tire Kickers (the Uber inspection place) and Jiffy Lube don't know what they're talking about and then suggested that the oil was full because Thomas Nissan of Joliet gave me an oil change before releasing the vehicle to me which wasn't true at all. He mentioned how much of a deal I got on the vehicle (as he did every time any concern was brought up) and then said he's going to talk to his boss and see what they can do but regardless there's nothing that could be done that day but there wasn't any promises because I already had the vehicle for 3 weeks at that point. I have currently had the vehicle for 3 payment cycles and because of how it sounds I get pulled over weekly. There's a loud scraping/rattling noise that's probably coming from the "new" leaking catalytic converter that they claimed to replace. I don't have $2000 for repair like that. I don't have $2000 to replace a slipping transmission either. I highly doubt that this vehicle will make it 12 months let alone 41. It should be criminal to set people up like this. I wrote a Google review and the "owner" replied and gave me a number and told me to contact the general manager Sean Hargrove but that was no help. I've been calling almost daily since I got that reply and the general manager is either always busy, in a meeting, or isn't there. More

I have purchased a couple vehicles from them that I got great deals on and honestly my sales lady Virgilie was mys reason for returning to buy a second vehicle & refer a few friends. Overall its just like great deals on and honestly my sales lady Virgilie was mys reason for returning to buy a second vehicle & refer a few friends. Overall its just like most car buying, hectic to say the least, but all in the end we are satisfied customers... More

Awesome Experience We worked with Peter Sakleh at Thomas Nissan. Peter went out of his way to get us extra pictures of the vehicle, and answer all of our questions befo We worked with Peter Sakleh at Thomas Nissan. Peter went out of his way to get us extra pictures of the vehicle, and answer all of our questions before we met with him in person. We purchased a used vehicle. Although we had to drive a couple of hours to get there, we had an awesome experience. Peter had the vehicle ready, he was a lot of fun to work with, everyone at the dealership was friendly, and they gave us the exact deal we talked about on the phone, no hidden fees or surprises. We could not have been happier with the customer service. More

Great Service The customer service was beyond exception. I would recommend this dealership to anyone that looking to purchase a vehicle. My salesperson took great The customer service was beyond exception. I would recommend this dealership to anyone that looking to purchase a vehicle. My salesperson took great care of things from beginning to the end during my visit. More

Overwhelmed with Happiness My experience with this dealership is the best I have ever experienced... just when I had lost all hope and thought I wasn’t gonna get a vehicle they My experience with this dealership is the best I have ever experienced... just when I had lost all hope and thought I wasn’t gonna get a vehicle they made it happen and the words are in describable thanks to you guys and virgilie More

Unorganized and Poor Quality Vehicles Long story short: They sold me a used Jeep Limited with NO OIL IN THE ENGINE AND RECALLS THAT THEY WERE NOT OPEN ABOUT. THEY KNEW ABOUT RECALLS BUT DI Long story short: They sold me a used Jeep Limited with NO OIL IN THE ENGINE AND RECALLS THAT THEY WERE NOT OPEN ABOUT. THEY KNEW ABOUT RECALLS BUT DID NOT FIX THEM BEFORE PUTTING ON LOT. After further investigation I found that oil had not been changed in over 10k miles! What kind of dealership does not even check/change the oil in their cars before putting them on the lot? When I returned the truck the next day their reply was "They had just recieved this car and thats why oil wasn't changed". When I asked about the recalls they could not tell me exactly what it was for and they suggested I take it to a JEEP dealer to find out. Staff was very rude when I insisted on speaking to a mgr. They ignored me for 30 mins until I went to front desk MYSELF, and asked which one of them was the mgr. They were all at desk watching a video on someones phone KNOWING I was waiting. I returned my vehicle to them within 48 hrs and THEY STILL KEPT MY DOWN PAYMENT FOR 4 MORE DAYS! It was a very poor experience. Not customer focused at ALL. Very poor communication between sales and service dept. I would not reccomend at all. More

Selling a car... Don't sell to them! So it's been a month since selling my car to this dealer... And not a sign of a check. To be honest I had a note on the car but this could delay about So it's been a month since selling my car to this dealer... And not a sign of a check. To be honest I had a note on the car but this could delay about a week. As far as communication goes it's very poor with the title clerk and office manager. I was promised call backs and never received a call from them. My vehicle has already been sold and they don't have a title yet can someone please explain how this is possible? More

Last visit I just had another visit to the service department and Amanda Thompson took care of me this time. She was great and they got me in and out, it was the I just had another visit to the service department and Amanda Thompson took care of me this time. She was great and they got me in and out, it was the fastest so far. She explained everything very clear and made sure that got the service I deserved. It is always great to see my man Jose Barrera while I was killing time. Jose has sold me a couple of cars now and I really can't see myself dealing with another associate to sell me a car unless Jose does not work for Nissan anymore. Dennis Bray More

Will always go back Love the service I get at thomas Nissan. I will continue to go back when needed. They always make the experience easy, fast and upfront. Love the service I get at thomas Nissan. I will continue to go back when needed. They always make the experience easy, fast and upfront. More