Thomas Nissan of Joliet

Excellent service, good people, 5 stars* Thank You Virgilie what can I say, I am satisfied with the excellent service they provided, I want to thank Virgilie and the rest of the team for the very good help in what can I say, I am satisfied with the excellent service they provided, I want to thank Virgilie and the rest of the team for the very good help in the purchase of my vehicle, I would buy again and would definitely recommend them to friends and relatives,, Thank You guys, I like my car a lot' :) More

Average sales experience, below average financing/service The salesman and sales manager asked a reasonable price for the vehicle I was interested in, but the finance manager slipped in an additional warranty The salesman and sales manager asked a reasonable price for the vehicle I was interested in, but the finance manager slipped in an additional warranty (which I would have paid for anyway, but he was senaky). Then when I brought the car in for service for a leaky rear tire, the technician couldn't find the leak, and filled the tire with air and wanted me to take the car back home and "hope" the tire didn't leak again (this was the same thing that happened when we took the vehicle for a test drive, so the dealer was probably quite aware that the leak existed). I had to insist that the technician take the tire off the wheel, and when he did he found (and patched) the leak. I had the technician do an oil change at the same visit, and the service manager wanted to charge me, even though the first oil change is supposed to be free. I eventually got the oil change for free, but I wasted several hours with the tire service and oil change, leaving a poor impression with me. More

My experience was great Ive given them this rating because they made sure i had good car. They gave me a great car for what i traded in for it. Ive given them this rating because they made sure i had good car. They gave me a great car for what i traded in for it. More

got more than I expected I have in the past gone to about 9 or 12 dealers in the past when looking for a car, my niece recommend this dealership and I went in just to take a l I have in the past gone to about 9 or 12 dealers in the past when looking for a car, my niece recommend this dealership and I went in just to take a look wasn't really expected to buy was already in a car note but 6/1/17 came home with a new car and loving Tammy Thomas was wonderful helped me out with all my questions and gave me space think it over and call my husband several times and the finance team (Dimitri) is definitely a miracle worker the whole staff was great pleasant and friendly everyone said hello. I usually have buyers remorse not this time just enjoying my car Thanks! More

Run by shitbags Public beware. This is not a very well ran dealership. Highly disorganized. They play the bait-and-switch. They will advertise a good deal on a ca Public beware. This is not a very well ran dealership. Highly disorganized. They play the bait-and-switch. They will advertise a good deal on a car on autotrader and their website, you will call them to see if it is available and they will say yes, come on in. Then they will call you to see if you are coming in to check out the car around the time you told them you are coming. Then once you arrive at the dealership the car is not there and frankly does not exist. They will give you some bs story on how the car was auctioned a few days ago, but we have a lot of other great cars and offer financing. Lets make a deal! We will give you better on your trade-in than anyone else. Do not waste your time with these jokers. I am sure is this Thomas Auto Group location is run just like all the others. Public beware. More

Great experience Virgilie was a great seller answered all question that we asked and the finance guys was passionate and trying to stay in the range of payment Virgilie was a great seller answered all question that we asked and the finance guys was passionate and trying to stay in the range of payment More

Excellent Customer Service. You will never be pressured or bullied into buying something you don't want or need. Sergio was amazing, but I am sure, no matter who greets you, they You will never be pressured or bullied into buying something you don't want or need. Sergio was amazing, but I am sure, no matter who greets you, they will make sure you feel right at home. Oh, and the coffee is awesome! The only person that wasn't pleasant was the person doing the final paperwork he was a crab. More

Amazing and quality They helped me get my very first car without any issues. My experience was absolutely amazing. I will recommend this place to everyone. I'm so thankfu They helped me get my very first car without any issues. My experience was absolutely amazing. I will recommend this place to everyone. I'm so thankful for this dealership. More

Had a very good experence. My wife and I we're having problems with our Nissan Altima and took it to Thomas Nissan to help evaluate. I called ahead to make sure they could look My wife and I we're having problems with our Nissan Altima and took it to Thomas Nissan to help evaluate. I called ahead to make sure they could look at it and was told they were busy but would get me in. The minute we arrived we we're let in to the garage and a service rep was there to sign us in. They were very helpful and immeaditly started the process of handeling our situation. Our car was tested and found to have a minor problem that I stated I could fix myself. No charge for diognostisc and they even replaced the batteries in our remotes just in case, for free. Whole process took about an hour. This to me, was excellent customer service. That is why I will go back and why I will refer my friends or anyone to go there. Just really friendly people. Thank you Connie and Ken. More

Quick and Easy Process We originally were just browsing for cars and ended up buying a car that same day. Very smooth and quick process. Virgilie was extremely helpful and We originally were just browsing for cars and ended up buying a car that same day. Very smooth and quick process. Virgilie was extremely helpful and we could not believe that how fast the process was. Would definitely recommend Virgilie and the dealership. More