Thomas Nissan of Joliet

OUTSTANDING CUSTOMER SERVICE from the moment I arrived at this dealership!! I was greeted by Jose Barrera when I arrived,told him I was interested in a new Rogue and had already looked it over on the Thoma this dealership!! I was greeted by Jose Barrera when I arrived,told him I was interested in a new Rogue and had already looked it over on the Thomas website and walked their lot the previous Sunday. Jose got the keys and fully explained the standard features and options of the Rogue. Next step was a test drive.I thought we would go around the block a few times but Jose wanted me to not only experience the vehicle on city streets but take it out on the highway which we did.Turned out to be about a 12 mile test drive,more than I expected and appreciated! Back at the dealership Jose showed me their entire inventory of Rogue's with the "SL" package so I could choose the color and interior I preferred. Only took a few minutes to make my decision. Jose than introduced me to Sal Luca who would be appraising my trade. I told Sal I was very happy with the dealership markdown price from the MSRP and there would be no need to "haggle" over the price of the Rogue but we may have to deal a bit on what I'm offered for my trade. I explained to Sal I was aware of the blue book trade and retail of my trade and had no problem with Thomas making a bit of profit on my trade but I wasn't going to give them all of it. Sal asked me what I expected and I gave him my price. As Sal went out to look over my trade-in, Jose offered me something to drink and we went into his office so he could start taking down some of my personal information. It only took about 15 minutes and Sal came in and handed me a paper with my asking price circled on it and asked "am I buying a car today"? I said let's get the paper work started! Thank you Sal...100% hassle free!!! Jose introduced me to Al that would be taking care of the paper work and explained all my financing options. Boom!! once again...hassle free!! Thank you Al for making it all easy! Jose has contacted me twice during my first week of owning my new Nissan to insure I was happy with the vehicle , ask if I had any questions and to insure I was satisfied with not only his customer service but that of the entire Thomas staff I dealt with. Over the last 35 years I have purchased 8 new cars and have never experienced such a "hassle free" high level of customer service as I received from Jose and the entire Thomas Nissan staff!! Thank you guys!! Job very well done!! Bob Berg Shorewood,IL. More

I just bought my first car ever! I had such a great experience at this dealership. The relaxed environment and no pressure from staff was very appreciated! experience at this dealership. The relaxed environment and no pressure from staff was very appreciated! More

Very enjoyable buying experience. No hassle. Found the car that matched what I was looking for. The pricing was clear, where all discounts were clearly identified as well as the available rebates. All fea car that matched what I was looking for. The pricing was clear, where all discounts were clearly identified as well as the available rebates. All features and options of the car were explained by David, and he made sure that the car was ready for me the same day. More

I contacted Thomas Nissan regarding a 2005 Ford ranger that they had for sale. I dealt with Chris Barrera. The reason I was interested in this vehicle was due to the low mileage. (only 48,500 miles) The v that they had for sale. I dealt with Chris Barrera. The reason I was interested in this vehicle was due to the low mileage. (only 48,500 miles) The vehicle was priced below N.A.D.A. value by $1,500.00. Chris was very polite and was able to answer all my questions. We stated discussing a time to test drive the vehicle and the only time I could come in was a Thursday. This was Chris's day off. He decided to come in on his day off to complete the process. (Dedication!) After a quick test drive I decided to purchase this truck. After the loan documents were signed Chris went to gas up the truck for me. There was a problem with a broken gas cap. The service department immediately ordered a new gas cap for me. They got it in about an about an hour and I was on my way. I ended up leaving my garage door opener in the vehicle I traded in. Contacted Chris he offered to personally drop it off at my job. That is truly great service. More

They were extremely friendly and the overall customer service was outstanding. Nothing comparable in other dealerships. Ethan was exceptionally accommodating throughout the entire process. I'm very happy service was outstanding. Nothing comparable in other dealerships. Ethan was exceptionally accommodating throughout the entire process. I'm very happy with the purchase. More

I really did enjoy purchasing my new vehicle at Thomas Nissan of Joliet. Matt was wonderful to work with, he was very kind and a genuinely nice man. He was knowledgable and answered all of our questions. Nissan of Joliet. Matt was wonderful to work with, he was very kind and a genuinely nice man. He was knowledgable and answered all of our questions. I had actually visited a competitors Nissan dealership the previous day and left due to the poor service I received. Thanks to the great staff at Thomas I was able to leave a satisfied customer in my brand new Nissan Rogue! I would definitely recommend Thomas Nissan to anyone interested in making an auto purchase. More

We had a great experience with Thomas Nissan. Matt was a great help throughout the process. The only negative I can think of was it would have been nice to drive away with a full tank of gas, rather than ha great help throughout the process. The only negative I can think of was it would have been nice to drive away with a full tank of gas, rather than half a tank. But that's just a minor point as we love the car we got and got it at a very good price. More

i had a great experience. Al did a fantastic job and made sure i got exactly what i wanted with my car. everyone was very friendly and willing to do what they could so that i enjoyed my experience. as a firs sure i got exactly what i wanted with my car. everyone was very friendly and willing to do what they could so that i enjoyed my experience. as a first time car buyer i am very happy i chose to go to nissan rather than buy from another dealer. i enjoyed the no haggling, stress free environment they created and their warmth and willingness to make it a great experience. More

Everything went smoothly and great for buying my first new car. Everyone was very nice and I got to pick a nice and safe car for my daughter and I. Thank you guys for everything you have done to make my f new car. Everyone was very nice and I got to pick a nice and safe car for my daughter and I. Thank you guys for everything you have done to make my first experience with you guys great. More

We purchased a car from Matt on May 24, 2013. We had previously been loyal Saturn customers. Matt made us feel right at home. No pressure. Friendly. he followed up the next day to make sure everythi previously been loyal Saturn customers. Matt made us feel right at home. No pressure. Friendly. he followed up the next day to make sure everything was good (and it was). I will buy another car from Matt. More