Thompson BMW

Either outright deceitful or incompetent, either way, I would never do business with this dealer again. Here's the email I sent to Joseph Spallone (Business Development Executive at Thompson). To summar would never do business with this dealer again. Here's the email I sent to Joseph Spallone (Business Development Executive at Thompson). To summarize, I was told a BMW extended warranty was NOT available on a 2021 BMW still in warranty and under mileage. However, they offered to sell me a 3rd Party Warranty (not the one that they even advertise - Southwest Re which has terrible reviews BTW, that costs over 2x the cost of the BMW Platinum Vehicle Service Contract... Fishy? What I didn't say in the email was that I called a Finance manager at Thompson (a very nice female) who even told me what I heard was "not right". 02/16/2024 - Visit with Mr Stump (0 followup) 02/23/2024 - Email to Mr Spallone (never heard back from supposed manager at Thompson) Email: "Hi Joseph, I went into your dealership with every intent of purchasing my leased 2021 X3M Competition, but received either misinformation or was flat out lied to about my extended warranty options… instead I was pointed to one of your 3rd party warranties which costs almost twice that of the BMW option. I was told the BMW factory warranty was not available on my vehicle, so I decided to do some homework. 3 other BMW dealers tell me otherwise, and all provided me quotes: * My local dealer Princeton BMW * Camarillo BMW which is heavily touted on the BMW forums for selling extended warranties * And your neighboring dealer in Fort Washington. I would like your perspective on the situation? Was your salesman and finance rep he talked to incorrect or was there some level of deception going on? I’ve dealt with some dealerships in the past that are less than truthful or flat out dishonest. I would hope that Thompson BMW isn’t one of those." Reply: Understand about the situation. I will pass over to the at manager at Thompson BMW. To summarize: - Poor communications - Questionable sales practices - Dealer gave up an easy sale (I went in ready to pay and instead left as a pissed off, lost customer). I did visit the a fore mentioned dealership in Ft Washington and walked out in 3 hours with a X3 M Competition. Quick and easy. If you go there, see Nick. Pleasure to work with. More

worst customer service in buying a car. They don't get back to you in a timely fashion nor are able to provide documentation for supposed payments they make on your behalf....stay away see They don't get back to you in a timely fashion nor are able to provide documentation for supposed payments they make on your behalf....stay away seems like a sleazy organization at worst or disorganized and careless at best More

Simply the best car buying experience with Alex Simpson from Thomson BMW. This dealership is above any expectations. The way how they treat their customers is like to be a family member. Definitely can rec from Thomson BMW. This dealership is above any expectations. The way how they treat their customers is like to be a family member. Definitely can recommend this place to anyone! More

I’ve been working with Alex McKenzie over the past couple years with servicing my M340. He has always done an excellent job with responding quickly, and making sure that I am happy and satisfied with my car. years with servicing my M340. He has always done an excellent job with responding quickly, and making sure that I am happy and satisfied with my car. I Would highly recommend him to anyone looking to service their car in the area, especially if dealing with aftermarket products and looking for a little extra performance and fun! More

After a terrific experience with my first BMW a few years ago, my wife and I recently purchased another from Raul at Thompson BMW. From the initial order through delivery, Raul was well-informed, communicat ago, my wife and I recently purchased another from Raul at Thompson BMW. From the initial order through delivery, Raul was well-informed, communicative, and professional. The entire process was quick, easy, and transparent. No pushy sales tactics or add-ons. Other dealerships should take note of how Raul and Thompson do business. More

The sales process was a hassle (buying out a lease). Communication was lackluster at best. The service center experience is great. Communication was lackluster at best. The service center experience is great. More

I have had the pleasure of working with Kyle Sharp & Rob Ridgway on the purchase of our car. These gentlemen went above and beyond to make my wife and I happy. Coming from out of state to pick up a car can Ridgway on the purchase of our car. These gentlemen went above and beyond to make my wife and I happy. Coming from out of state to pick up a car can be a nerve wrecking experience, yet these gentlemen did everything that they could to make us feel comfortable and both were accommodating at the same time. I am a very particular buyer who wants their cars to be perfect – instead of pushing me away – they did the right thing and made the deal work. When any of my friends or family will be interested in a new car / BMW I will definitely send them to Rob and Kyle at Thompson BMW. Thank you gentlemen, SPR More

David is the man. I met him several years ago and was impressed by his knowledge and passion of the BMW brand. He has kept in touch with me the whole time and I finally pulled the trigger on a pre-owned impressed by his knowledge and passion of the BMW brand. He has kept in touch with me the whole time and I finally pulled the trigger on a pre-owned 2021 BMW 330i xDrive. I am so happy with this vehicle and that David and Kyle Sharp went out of their way to take care of me. Looking for a BMW, ask for David. Thanks guys! More

Very unprofessional, Manager decided, against all evidence and the opinion of an expert from a very well known windshield replacement shop, that she found a microscopical sign of an impact to my crac evidence and the opinion of an expert from a very well known windshield replacement shop, that she found a microscopical sign of an impact to my cracked windshield (on my 2018 BMW X3) and therefore BMW won't consider it a stress crack covered by the warranty. Manager obviously does not have the necessary expertise, she was just judging in favor of BMW. More

Disappointed I had to pay for a loaner even though service was for a recall. I was led to believe that the credit card hold would be refunded. service was for a recall. I was led to believe that the credit card hold would be refunded. More