Thompson BMW

John McDonald and the Thompson service team always do a great job at a very reasonable price. John knows I want to maintain my BMWs and he anticipates issues so we can address them before something goes wr great job at a very reasonable price. John knows I want to maintain my BMWs and he anticipates issues so we can address them before something goes wrong More

Definitely doesn’t offer WOW Customer service. Sales person asked for the same documents multiple times. Wasn’t available the day we picked up the car and never reached out after the sale person asked for the same documents multiple times. Wasn’t available the day we picked up the car and never reached out after the sale More

Very attentive and professional. I would recommend Thompson to anyone. Unfortunately, I live too far away to make Thompson my regular service provider. However, when it is time to consider a new vehic Thompson to anyone. Unfortunately, I live too far away to make Thompson my regular service provider. However, when it is time to consider a new vehicle, I will be back. More

Car returned unwashed, not vacuumed, very disappointed The 2 different gentlemen who picked up and dropped off my vehicle were friendly and professional. However, when I went out at the end of the day to The 2 different gentlemen who picked up and dropped off my vehicle were friendly and professional. However, when I went out at the end of the day to drive my vehicle home, I noted that the car had not been vacuumed, nor had it been washed. While the gentleman who picked up my car did indicate that the car wash was not working that day, my car was at Thompson for 3 days and certainly in that time the car could have been washed and vacuumed. One of the reasons I have leased my business cars from Thompson was the high attention to detail you have shown in the past. That is what makes this all the more disappointing. More

No one is going to take the time to write 25 words. That’s way too many words as a minimum. My experience was good and efficient. That’s way too many words as a minimum. My experience was good and efficient. More

My car needed service. I called and they offered a next day appointment. Repairs were done promptly and service department communicated well. Very happy with this dealership and the service department. Wou day appointment. Repairs were done promptly and service department communicated well. Very happy with this dealership and the service department. Would recommend this dealership. More

I bought the vehicle from out of state, and the team was very helpful. They were very patient and walked me through the whole purchase process. Denise was great. She is super friendly and stayed at the dea very helpful. They were very patient and walked me through the whole purchase process. Denise was great. She is super friendly and stayed at the dealership to field my phone calls from the West Coast. More

Simple, professional and straightforward. Perhaps the best car-buying experience I’ve had! Managed entire process via phone and internet- went off without a hitch. best car-buying experience I’ve had! Managed entire process via phone and internet- went off without a hitch. More

always very professional and always put customers first Had scratched rim and was not satisfied with other rims dealership made all rims match no questions Had scratched rim and was not satisfied with other rims dealership made all rims match no questions More

Found a few more extra miles than I thought would be on it when I picked it up. Also the convertible roof was not closed properly - there wasn’t any reason why it should have been opened .. it was there fo it when I picked it up. Also the convertible roof was not closed properly - there wasn’t any reason why it should have been opened .. it was there for an emissions test. More