Thompson BMW

There was an error in the invoice was double charged for parts - it was quickly corrected - thanks to the lady who quickly looked into that and correctEd it - sorry cant remember her name parts - it was quickly corrected - thanks to the lady who quickly looked into that and correctEd it - sorry cant remember her name More

Pleasant, efficient, and friendly It is easy to make an appointment, the work was done quickly and well. In addition, I was provided a loaner car so that I did not need to wait at the It is easy to make an appointment, the work was done quickly and well. In addition, I was provided a loaner car so that I did not need to wait at the dealership while the work was being done. This was important to be during this time of the pandemic. Staff was friendly and very helpful More

Business as usual with precautions Some other dealers in the area are taking more stringent precautions, but I felt Thompson's were adequate. Service was performed as expected. I was Some other dealers in the area are taking more stringent precautions, but I felt Thompson's were adequate. Service was performed as expected. I was pleased to learn that a part was replaced gratis under BMW's extended warranty for that module. My contacts have always been friendly, helpful and efficient. More

The service department at Thompson is excellent. As expected you’re going to pay more then an independent place but you get excellent service and a loaner car. Much better then the other BMW dealers, s expected you’re going to pay more then an independent place but you get excellent service and a loaner car. Much better then the other BMW dealers, so much better that I drive up from Philly. More

Quick • Clean • Courtesy • As Promised • No Hassle • Enjoyable • Pleasant • Recommend To Anyone and Everyone The Ultimate Driving Machine Has The Ultimate Service At Thompson BMW Enjoyable • Pleasant • Recommend To Anyone and Everyone The Ultimate Driving Machine Has The Ultimate Service At Thompson BMW More

I recently purchased a new BMW via the Internet department. This was by far the best buying experience I have had in years. I have tried in the past several times and was unable to make a deal. The department. This was by far the best buying experience I have had in years. I have tried in the past several times and was unable to make a deal. The new sales managers are deal makers. A+ buying experience More

I've recently brought my 328i in to diagnose & ultimately fixing a problem with ABS Part. I dropped off the car... picked it up after several days. I paid the bill ($4016) and attempted to ask a few technica fixing a problem with ABS Part. I dropped off the car... picked it up after several days. I paid the bill ($4016) and attempted to ask a few technical questions. I was looked at & treated like a 2 headed monster. So, without having any questions answered, I drove off the lot. Within 5 miles/10 minutes of leaving my dashboard lit up like a Christmas Tree telling me that my ABS Braking System was broken. I was very unhappy & extra ticked off at being treated when picking up the car. I then called in to set a new appointment. I wound up speaking with Mike DePue. I gave him a run down of the story. He told me that he'd look into details & not leave me hanging. I dropped off the car. Picked it up the next day. When picking up the car I asked for details of what the problem was. I got blkoo ank stares back. I asked to speak with Mike D. Guess what? He was unavailable. So, after not getting an answer the 1st time, the same thing happened again. I called in a complaint to BMW USA. After doing do I got a call back from Mike D. All this demonstrates is Thompson's disrespectful treatment of customers and that the image of customer service is paper machete. More

Great experience. They had to keep my car a couple days and gave me a free rental from Enterprise. It was a seamless process and everyone was very pleasant and helpful. and gave me a free rental from Enterprise. It was a seamless process and everyone was very pleasant and helpful. More

Thompson BMW is professional, excellent and customer friendly. I truly appreciate the service and their attention to detail. The service department was great and prompt response to my needs. friendly. I truly appreciate the service and their attention to detail. The service department was great and prompt response to my needs. More

Exemplary Service as always! Amazing quality and service as always! Thompson has been our dealer of choice for many years and will remain for many years to come! Thank you Thomp Amazing quality and service as always! Thompson has been our dealer of choice for many years and will remain for many years to come! Thank you Thompson Team! More