Thompson BMW

Dsisapointed! We had to purchase a new car and due to the shutdown we purchased a new 740 online from Thompson. We are very dissappointed by the lack of critical in We had to purchase a new car and due to the shutdown we purchased a new 740 online from Thompson. We are very dissappointed by the lack of critical information regarding the car online on the Thompson site. Several issues but the most important is the type of tires provided (Run Fla) that caused us to have to expend an additional $2,800, that was not contemplated and causes a luxuary car to ride like a pick-up truck! Every bump in the road, and there are an abundent number in PA, transfer through to give a very rough and unpleasant ride. We have always been very pleased with the exceptional service provided by Thompsons Service Department and that has not changed. Additionally, I would not try to rate the individuals in the Sales Department since they did the best they could with the isolated sales regime but I do think both BMW and Thompson need to be more transparent with complete descriptions of the cars online. More

Service Manager Made it Right An error was made on the inspection documentation, but the Service Manager insisted on correcting it and went out of her way to correct the problem. An error was made on the inspection documentation, but the Service Manager insisted on correcting it and went out of her way to correct the problem. More

Love the Thompson Service group. Always very professional. In the future I would like A rental that is a like model to my X-5. I understand if a BMW is not available. I should not be given a professional. In the future I would like A rental that is a like model to my X-5. I understand if a BMW is not available. I should not be given a compact car. I felt very unsafe. Thanks for asking for my review. More

My technician did a great job, I had no issues with any of the services Brooks did on my car. It feels like it did the day I bought it. of the services Brooks did on my car. It feels like it did the day I bought it. More

Service and completion rate were excellent! The Service and completion rate were excellent! The dealership was extremely communicative along with keeping me updated for mechanical needs. Since s Service and completion rate were excellent! The dealership was extremely communicative along with keeping me updated for mechanical needs. Since service no concerns with quality of services. More

Great service Always received great service even though I am not a BMW owner or a sales customer for Thompson. Alex has always been my contact person and is always Always received great service even though I am not a BMW owner or a sales customer for Thompson. Alex has always been my contact person and is always great to work with. More

The communication has been poor regarding the service department. One would expect with everything going on communication would be better but unfortunately that is not the case. department. One would expect with everything going on communication would be better but unfortunately that is not the case. More

I Purchased BMW 240xi from Thompson BMW.Great experience I Purchased BMW 240xi from Thompson BMW. Great experience during pandemic. Very helpful, pleasant staff. Picked up car and reviewed basics without I Purchased BMW 240xi from Thompson BMW. Great experience during pandemic. Very helpful, pleasant staff. Picked up car and reviewed basics without problem. Easy sale. More

Negotiations conducted mostly online went smoothly and Tom LaLicota was a pleasure to work with. Sales manager Troy Stevenson was professional but at the end of the day he made the deal that convinced me Tom LaLicota was a pleasure to work with. Sales manager Troy Stevenson was professional but at the end of the day he made the deal that convinced me that Thompson wanted me back as a customer. Finally Denise Rossi was the consummate salesperson when everything was finalized by making me feel that I was the client that required her undivided attention. They all worked perfectly as a team and that’s why I’m the proud owner of BMW X3. More

Raul was amazing!! It was my first car purchase, and during a pandemic. He was extremely patient, knowledgeable and guided me through with excellence. 10/10! during a pandemic. He was extremely patient, knowledgeable and guided me through with excellence. 10/10! More