Thompson Chrysler Dodge Jeep Ram of Baltimore

I came in last Friday for an oil change on my 2019 Grand Cherokee. I visited Thompson’s website before I came in and saw a 2020 Summit that I wanted to inspect. I liked the 2020 Summit so much that I just h Cherokee. I visited Thompson’s website before I came in and saw a 2020 Summit that I wanted to inspect. I liked the 2020 Summit so much that I just had to have it. Thanks to the sales staff for putting the deal together. Special thanks to Ms McKinney. This is her second sale to me in 6months More

Devon is 5 Stars. His two colleagues in service, who have also handled my service visits, are also excellent. I was disappointed that Thompson could not resolve the engine warning light. have also handled my service visits, are also excellent. I was disappointed that Thompson could not resolve the engine warning light. More

Worst dealer Ive ever dealt with. They lie and say they do stuff that they didn't do. Then I told the service advisor not to go get my truck, because of the virus I want to limit the number of people in my do stuff that they didn't do. Then I told the service advisor not to go get my truck, because of the virus I want to limit the number of people in my truck, so when I went to the window to pay he went and got my truck anyway and pulled it up to the canopy. This was not a nice gesture. I specifically told him not to do it. I will not be going back. I had to go home and do what I paid them to do. They are horrible. More

Great customer service and friendly staff! The wait wasn’t too long and I felt safe with the social distancing measures that were taken. Jim was great to deal with. wasn’t too long and I felt safe with the social distancing measures that were taken. Jim was great to deal with. More

From calling in to set up appointment thru picking up my vehicle...one word , Outstanding. I was treated with respect and they left my vehicle as clean as they found it. I only dealt with the service mana vehicle...one word , Outstanding. I was treated with respect and they left my vehicle as clean as they found it. I only dealt with the service manager but I’m sure his whole team performed for the delightful experience. More

The staff are always nice and explain every step of my repairs and always check if I have coverage or not. I will always bring both vehicles here. repairs and always check if I have coverage or not. I will always bring both vehicles here. More

Excellent sales department for new vehicles. Matt Lepke was very helpful, informative and friendly. I would recommend anyone to visit Thompson Jeep/Dodge Ram dealership. was very helpful, informative and friendly. I would recommend anyone to visit Thompson Jeep/Dodge Ram dealership. More

Great service Made an appointment over the phone, it was quick and professional. For some reason there is a 25 word minimum to say what 11 will do so this is a fil Made an appointment over the phone, it was quick and professional. For some reason there is a 25 word minimum to say what 11 will do so this is a filler line. More

Always a pleasure working with Jim. I was in and out within a hour and eight minutes for my oil change and didn't have an appointment. within a hour and eight minutes for my oil change and didn't have an appointment. More

Great customer service would definitely recommend mr rich. Would also come back to him for my next car he was awesome and very helpful in helping me get what I wanted and was happy with rich. Would also come back to him for my next car he was awesome and very helpful in helping me get what I wanted and was happy with More