Thompson Chrysler Dodge Jeep Ram of Baltimore

Had car one day and it started smoking and had to be towed back to lot. Was unable to start my new job in pa because a rental was not provided to me So basically I lost a great job and I’m out of a towed back to lot. Was unable to start my new job in pa because a rental was not provided to me So basically I lost a great job and I’m out of a brand new Jeep that had 23 mikes in it. Also I was accused of driving with e brake on. More

Great service would definitely refer friends.Also will Great service would definitely refer friends. Also will return for future service. Thank you Jeff. On time my vehicle was ready all paperwork was rea Great service would definitely refer friends. Also will return for future service. Thank you Jeff. On time my vehicle was ready all paperwork was ready. More

I tell you what, the staff at Thompson Jeep are the best. They get you in, they take care what needs to be done and they do it with such courtesy and a smile. I get so comfortable every time I get my Jeep se They get you in, they take care what needs to be done and they do it with such courtesy and a smile. I get so comfortable every time I get my Jeep serviced. If anyone Needs car service, please come to Thompson Jeep. More

Had an appointment, arrived on time and had to stand in a line for over 1/2 hour with people who didn't have an appointment who was being serviced before me. Once I got to the desk, service advisor was rude line for over 1/2 hour with people who didn't have an appointment who was being serviced before me. Once I got to the desk, service advisor was rude and passed me off to another advisor. So I had to stand and wait some more time. Once the Ram was pulled into the bay, time was reasonable for the service. Requested and paid for a tire rotation and when I checked the air in the tires when left the facility, the tech who rotated the tires did not put air in them,. I know this because they were at the same lbs of pressure ( which were low) when I brought the truck in! As part of the 19.95 service fee to rotate tires, part of that service was to check pressure and adjust. WAS NOT DONE I would not recommend this service center. More

They went above every other place I went that day, which was one of the worst days I’ve had until calling Thompson Jeep thanks was one of the worst days I’ve had until calling Thompson Jeep thanks More

Great customer service experience and very friendly, helpful, and willing to do anything to get you in a car. No more words. Great review and people. helpful, and willing to do anything to get you in a car. No more words. Great review and people. More

I have been dealing with Thompson Chrysler Dodge Jeep for many years and their sales and service ipeople are great. Also. The body shop, too! many years and their sales and service ipeople are great. Also. The body shop, too! More

They did a good job of keeping me updated with what was going on with my car. Would have given 5 stars if they were able to update my unconnect going on with my car. Would have given 5 stars if they were able to update my unconnect More

My sales lady Kathy was very nice, respectful and accommodating. The dealership was clean and well organized. My finance manager was very professional and straight forward. He was not pushy though I accommodating. The dealership was clean and well organized. My finance manager was very professional and straight forward. He was not pushy though I did purchase an extended warranty. I was almost in and out in record time but the vehicle being a 2019 had a dead battery so they put in a new one. All in all great experience no hassle and a smooth overall process. More