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Thompson Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

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2,099 Reviews

124 North Point Boulevard

Baltimore, MD

21224

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2,099 Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore

November 20, 2020

As usual my man Devon got me in and got me out and most importantly he smiled the entire time even though it had gotten a bit busy and hectic. I needed an oil change and he was like, “hey I will take care More

by Theman410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
Nov 20, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thanks so much for the glowing review! We'll be sure to pass along your kind words to Devon.

November 20, 2020

Always a wait however good service. No complaints at this time. Well they should offer car wash service after maintenance. My vehicle had oil hand print residues on door and inside compartment More

by ESCC2014@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby, Jeff Tenebaum, Devon Duncan
Nov 20, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your opinion with others. We hope to see you again next time.

November 19, 2020

Great service and an outstanding deal on my trade-in. This is my second truck from Thompson and I love them. Matt was an awesome salesman and made the transaction easy and quick. I would highly recomm More

by DTSC22
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Chilton, Matt Lepke
Nov 20, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Congratulations on your new truck! We're glad to hear you had an exceptional experience with Matt! Safe travels.

November 19, 2020

The process was a lot faster than I thought it would be, friendly staff and great customer service, will definitely be my go-to dealership More

by Raj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Steelman, Greg Chilton
Nov 20, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thanks so much for the kind words! We look forward to seeing you again next time!

November 19, 2020

They changed the light bulbs. But forgot to put the clamps on a side piece. Those pieces were sticking out as i was riding on the highway. Someone driving on the left of me told me. Went to a chop and More

by loml0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devon Duncan
November 19, 2020

I made an appointment to get my car fixed and wasted my time coming in because they didn’t have the part I needed, even though they were aware of what I was coming in for. It was an extreme inconvenience b More

by connieep25
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Tenebaum
Nov 20, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We would like to apologize for any inconveniences we may have caused. We always aim to deliver a great experience and we're sorry we missed the mark. Joe Sweitzer, Service Director, 410-282-9600

November 18, 2020

Very good experience. Vincent introduced and explained a lot to me, which is helpful. I would say this experience is enjoyable and definitely would recommend a friend to come. More

by jianingbao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Chilton, Vincent Azong
Nov 19, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for the glowing review! We truly appreciate your business.

November 18, 2020

Staff was very helpful and answered all my questions. Very professional, was in and out in no time at all. Everyone from sales to finance went above and beyond. More

by WRineker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Steelman, Greg Chilton
Nov 19, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We try to provide our guests with the best possible service, and we're glad to hear we hit the mark! Enjoy your new ride!

November 17, 2020

Fast and friendly service very clean facility. Service department Devon Kept me updated about my vehicle he also set me up in a rental car. Thanks More

by VERNICET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
Nov 17, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thanks so much for the outstanding review! We hope to see you again soon!

November 16, 2020

Took too long, didn't have a choir for 2 months, made lease payments anyway. Maggie was very friendly but the girl at the service counter when I picked the jeep up was very nasty. More

by Megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Mckinney, Rich Steelman, Calvin Reed Jr, Devon Duncan, Edward Ashford, Charles Cadden, Matt Lepke, Frank Sanza, Mario Locco, Vincent Azong
Nov 19, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Hi Megan, we are alarmed to hear about the lack of customer service you received. If you don't mind reaching out we'd appreciate the opportunity to learn more about your visit. Joe Sweitzer, Service Director, 410-282-9600