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Thompson Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

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2,098 Reviews

124 North Point Boulevard

Baltimore, MD

21224

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2,098 Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore

November 16, 2020

Took too long, didn't have a choir for 2 months, made lease payments anyway. Maggie was very friendly but the girl at the service counter when I picked the jeep up was very nasty. More

by Megan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathy Mckinney, Rich Steelman, Calvin Reed Jr, Devon Duncan, Edward Ashford, Charles Cadden, Matt Lepke, Frank Sanza, Mario Locco, Vincent Azong
Nov 19, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Hi Megan, we are alarmed to hear about the lack of customer service you received. If you don't mind reaching out we'd appreciate the opportunity to learn more about your visit. Joe Sweitzer, Service Director, 410-282-9600

November 13, 2020

and this why i do not like doing surveys ,I do not like writing surveys I am 78 years young not very good on computor do away with reveiw and i will do survey More

by j.rettman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby
Nov 16, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to leave us a review! We appreciate it!

November 13, 2020

After initial problems occurred during part of my vehicle service appointment, Jeff Tenebaum was able to step up to the plate and take care of the issue. More

by kennyraymail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Tenebaum
November 12, 2020

The time could have been short for pick up. Kathy was very polite and helpful. Kathy was very patient. I would ask for her again. More

by Melanie94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney, Greg Chilton, Frank Sanza
Nov 13, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We're glad to hear you enjoyed your experience with Kathy! Thank you for visiting us here at Thompson CDJR!

November 12, 2020

My sales rep. Chuck was great. Told me what the bottom line price was and it was true! VERY GOOD EXPERIENCE!!! If I am in the market for another Dodge or Jeep vehicle, this is the only dealership I will g More

by scooter7702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer, Charles Cadden, Frank Sanza
Nov 13, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Congratulations on your new ride! We're thrilled to hear Chuck provided you with the world-class customer service you deserve! Safe travels.

November 12, 2020

Very pleasant and clean environment. Social distancing in place and in compliance with State requirements. Everyone was kind and welcoming and. Responsive to customers needs. More

by SDenice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
Nov 13, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your experience with others. We look forward to seeing you again next time.

November 11, 2020

Very helpful, Devon worked with me well plus got my recalls all taken care of. I don’t drive my car as much but it’s nice to know I can bring it here for future needs. More

by oscarbailon6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
Nov 12, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We love providing our guests with exceptional service, and we're glad to hear Devon hit the mark. We look forward to seeing you again next time.

November 11, 2020

My Jeep would not start and Jeff was able to take it in the same day I called. I had it towed there and it was repaired by early the next day. More

by FRANK.FOEHRKOLB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Tenebaum
Nov 12, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We're glad to hear we were able to get you back up and running in no time! Please don't hesitate to reach out if there is anything else we can assist you with.

November 11, 2020

Ed was awesome worked with me on getting this done second car he sold me couldn't be happier Jeep is great will definitely be back More

by Drbjr47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
Nov 12, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Congratulations on your new Jeep! We're glad to hear Ed was able to assist you. We look forward to seeing you next time.

November 10, 2020

We have then using Thompson for several years they are very good company to deal with very honest and profession I would recommend them to anyone More

by JWHOLMES57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Steelman, Greg Chilton
Nov 11, 2020 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We are so grateful that you took the time out to leave us this review! Thank you for your kind words. It's customers like you that make our job wonderful and we look forward to serving you again!

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