Thompson Lexus Doylestown

Went back to this dealer for SCHEDULED warranty service after purchasing a vehicle from them 5 months prior. They immediately tried to charge me for the work and claimed the car was sold without warranty, after purchasing a vehicle from them 5 months prior. They immediately tried to charge me for the work and claimed the car was sold without warranty, placing the burden of proof on me. After showing them proof of warranty they delayed my scheduled service for 20 minutes longer trying to figure out how to write up a ticket for warranty work. I asked them to check the wiper fluid level in addition to the scheduled work for TPMS replacements; they diagnosed the vehicle for over an hour claiming to be stumped as to why the service secretary put "customer states wipers inoperable" on the ticket. Again, I originally asked this secretary to have them check the fluid level. Regardless, the service manager then informs me -- over the phone (while i'm standing directly on the other side of a large glass window) -- that they didn't have all the sensors ready and needed to run and purchase the last one. This normally wouldn't be an issue, but I live over an hour away and am out of range for loaners/courtesy cars, i told them ahead of time I was waiting for the work and the exact issue I needed fixed, and they told me over the phone these parts are stocked and the work would take 1 hour 45 maximum. I left over three hours later with damage to all four rims around the lugs and beads, which had not been touched since I purchased the car from them. I personally detail my car nearly every week, so I noticed the damage while still in the shop. I'd been waiting so long I just left. Lexus should enact punitive measures to the dealer and I believe they owe me new rims. I know I didn’t get it as bad as some others, but this puts shame to the Lexus brand. I’ve read about people with worse damage from dealerships and most of us have come to expect this. I’ll just say this: if we don’t speak out against this gross incompetence and planned negligence we should expect it to continue. More

We had very good experience with Peter Chan who is a good listener and professional. listener and professional. More

This was one of the best experiences I’ve had buying a used car. Paul was so nice and took us on an informative and fun test drive. It felt like buying with a friend helping get us the best price. No used car. Paul was so nice and took us on an informative and fun test drive. It felt like buying with a friend helping get us the best price. No pressure to buy add ons when we met with the business manager to sign documents. Love that we have a 6 month warranty on a certified Lexus along with lifetime inspections. Highly recommend this dealership. Ask for Paul, he knows these cars. More

I spent six months finding the Lexus RX350 for my wife. It had to be the right color and the right package F Sport. Thompson Lexus had it and we traveled two in a half hours to purchase it. The vehicle loo It had to be the right color and the right package F Sport. Thompson Lexus had it and we traveled two in a half hours to purchase it. The vehicle looked great and the Salesman and staff were professional and really great. The disappointment came after the sale when I noticed about a week or two later that the vehicle had a overspray or something on the finish. I contacted the Dealership and they payed to have the vehicle buffed out but, that didn't solve the problem. Obviously it needed more professional attention and now I am stuck with a Lexus which I purchased for my wife that is scarred. Feels like a $40000 mistake! More

Mr. Peter Chan as my sales consultant demonstrated outstanding service when I purchased a Lexus 2019 NX 300 in September 2023 at Thompson Lexus Doylestown. Peter was extremely helpful in selecting the outstanding service when I purchased a Lexus 2019 NX 300 in September 2023 at Thompson Lexus Doylestown. Peter was extremely helpful in selecting the right vehicle for my budget, and the whole transaction process was exceptionally smooth and transparent. It was the most pleasant car buying experience I ever had. I would definitely recommend Peter and Thompson Lexus Doylestown to anyone who may be interested in Lexus vehicles. More