Thompson Lexus Doylestown

When I was not happy about a KBB offer $5,000 less than another dealer’s offer, I was completely ghosted. No contact after. Would not recommend this dealership. another dealer’s offer, I was completely ghosted. No contact after. Would not recommend this dealership. More

New vehicle dropped off at 9:15 am for 5k maintenance and 2nd key programming. Had to call them at 3:15 to be asked if I would like the 5k maintenance done at this time. Totally incompetent! 2nd key programming. Had to call them at 3:15 to be asked if I would like the 5k maintenance done at this time. Totally incompetent! More

Good Dealership and the staff was friendly and professional. We were disappointed about the condition of the RX350 Lexus we purchased. After a couple we noticed what appears to be a over spray on professional. We were disappointed about the condition of the RX350 Lexus we purchased. After a couple we noticed what appears to be a over spray on the finish of the vehicle. We did notify the Dealership and they paid to have the SUV buffed but, it's on the finish and you can see the overspray whenever you look at the vehicle. More

Peter and Thompson Lexus operates with integrity! !! On this ground, they will always have my business. Thank you. !! On this ground, they will always have my business. Thank you. More

Mike the service manager called to speak about my experience was extremely unprofessional and even disconnected our call because he was finished with the conversation. I will raise my issues with cor experience was extremely unprofessional and even disconnected our call because he was finished with the conversation. I will raise my issues with corporate at this point. I’m not sure who hired Mike but he’s not worth his pay if he is hanging up on customers for no reason. Also I scheduled three out of four oil changes via the app that Lexus has you pay monthly for. Mike had no idea you can even do this. It sound like Doylestown Lexus needs an education in the services and customer service they provide. Keith and Mike could care less that their service is subpar. We have purchased 5 Lexus’s all from Lehigh valley and will not return to Doylestown. Purchase was great service is awful go somewhere else it took 4 times of scheduling a simple oil change to actually get the service half complete they advertise to offer complementary detailing and cleaning of the car that didn’t actually happen they drove the car through the nearest car wash and called it a day. Very underwhelmed with Lexus of Doylestown and will be returning the Lexus of Lehigh in the future. You purchase a 70,000 suv from them you would expect better service avoid this Lexus and go else where. More

Nothing but great things to say. My sales rep was super friendly and made the whole process very simple and quick. Not one complaint. My sales rep was super friendly and made the whole process very simple and quick. Not one complaint. More

I just bought a pre-owned Lexus ES350 and had the best experience at Thompson Lexus Doylestown. My sales consultant, Wayne Habersham, made great efforts to make me feel welcome and comfortable and guided experience at Thompson Lexus Doylestown. My sales consultant, Wayne Habersham, made great efforts to make me feel welcome and comfortable and guided me very professionally through the whole process. He was adept as well as very informative and pleasant, a true gentleman. He made sure to answer each and every question I had patiently (and there were a lot of them). I would also like to thank Michael Kaplan, Chris Hagan, Dylan Beck, and Michael from Service Center who made the whole buying process smooth and easy. I would highly recommend buying a vehicle from Thompson Lexus Doylestown. More