Thompson Lexus Doylestown

Dealer was very polite, friendly and knowledgeable I felt like David really understood what I was looking for and took his time looking for it. We went through a few different options and in the end f I felt like David really understood what I was looking for and took his time looking for it. We went through a few different options and in the end found the car that was perfect for my needs. More

Great Experience David did a great job in helping us select the perfect RX350. He was patient, honest and very helpful and willing to address our needs and questions. David did a great job in helping us select the perfect RX350. He was patient, honest and very helpful and willing to address our needs and questions. Kyle and David worked together, got us the best coverage a great deal and I would recommend the Thompson organization to anyone...and have! Tom More

Great Experience - 3rd GX460 Just leased third GX and still being treated with the kindness and respect of a new customer! David Hill (sales person) and Marc (Sales Manager) were Just leased third GX and still being treated with the kindness and respect of a new customer! David Hill (sales person) and Marc (Sales Manager) were great and exceeded my expectations with finding the car I wanted at the right price. Know I will continue to be happy with the service and highly recommend dealership! More

Purchase of New NX We purchased a new Lexus NX. This is the second Lexus purchased at this dealership. They are very helpful, explained the details of the car, the optio We purchased a new Lexus NX. This is the second Lexus purchased at this dealership. They are very helpful, explained the details of the car, the options and how to use them. Also, they gave us a good price. Very happy with our experience. More

Great experience! Was able to make a great deal on our ES350 and our sales consultant David Hill did a fantastic job. I would recommend Thompson to a friend. Was able to make a great deal on our ES350 and our sales consultant David Hill did a fantastic job. I would recommend Thompson to a friend. More

Exceeding expectations/IS 300 This was our first time buying at Thompson Lexus and were lucky enough to have Dave Hill as our Lexus consultant. He was highly professional, well-in This was our first time buying at Thompson Lexus and were lucky enough to have Dave Hill as our Lexus consultant. He was highly professional, well-informed and, amazingly, remembered the features we were interested in; his attention to detail was very impressive and he worked to make sure he could find what we were looking for! He definitely exceeded our expectations! Want to also thank the entire staff....including Marc, for matching our target price and Rob for the wealth of knowledge about the high-tech features, and Joe for making the necessary financial process seamless and quick! Everyone we spoke to at the dealership was professional, accommodating and helpful. Would definitely recommend More

Effortless and fair David Hill and the rest of the team are great to deal with. I love my new car and I look forward to driving it for a long time. Thank you Thomps David Hill and the rest of the team are great to deal with. I love my new car and I look forward to driving it for a long time. Thank you Thompson Lexus. More

Service dept severely lacking I recently was purchasing a used Lexus hybrid private sale. Thompson of Doylestown was the closest dealer. I could not agree to buy the car withou I recently was purchasing a used Lexus hybrid private sale. Thompson of Doylestown was the closest dealer. I could not agree to buy the car without first having a thorough check from the dealer. Specifically the inverter and hybrid batteries working status were important to me. The seller agreed to take the car to the dealer to have it checked before purchase. I called the dealer 2 separate occasions and believe I spoke with Ronnie in the service dept. I explained what I was looking to have done. He first said it was a safety inspection and that cost was $75. My boyfriend who has worked for car dealers told to call back and say that mechanically I wanted the car thoroughly inspected. I even said I want the car thoroughly checked as you would a car that's being traded in and going to be put up for sale on your lot... not sure how much clearer I could have been. I wasn't quite confident the person understood what I was asking both times I called. My boyfriend also called to make sure what I was asking for would be done and it would cost $75. He was told yes it would have a through mechanical inspection including the hybrid battery and inverter and it would cost $75. The seller also called and spoke with the service dept about making an appointment and was told the same thing it was $75. When the seller got to the dealer he was told that a service including all the things being asked for that costs $75 did not exist. It was all over the place and being quoted $68 and $140 etc... To make matters more complicated, the day after I purchased the car some water staining was becoming visible where the frame meets the dashboard. My boyfriend lifted the car matt and saw staples in the carpet and it appeared as if the carpet had been lifted. My boyfriend contacted the seller and asked him about this and was told that was from a water issue from the sunroof but it had been resolved.. Now to back track a bit.. my boyfriend and I had asked about a musty smell the first day we looked at the car. It was very faint maybe smelled like stale cigars to me?? The seller told us the car had just been sitting for a while.. With further research it appears Lexus cars have had many issues with taking on water from inadequate seals and clogging sunroofs. If the water makes its way to electrical components it can be disastrous including causing hybrid battery failure. Not to mention mold growth which is expensive to remedy and a health hazard. Since then I have saw even more water staining becoming more prevalent in humid wet weather all over the headliner, an expert car detailer has checked the car and found extensive mold. He said he knew immediately what that musty smell was. I'm disappointed and expected more from a luxury car dealer service dept. One: you should know what services you offer, what those services include and what the cost is for those services... Two: it would have been nice if the Lexus technician(s) who checked the car paid enough attention to detail to notice the staples in the carpet under the matt and the smell.. More

A great sales experience. I recently purchased from Thompson Lexus for the first time after purchasing at 10 Lexus vehicles at other dealerships. From the start, David Hill was I recently purchased from Thompson Lexus for the first time after purchasing at 10 Lexus vehicles at other dealerships. From the start, David Hill was professional, listened to what I wanted and began immediately to see what he could do to meet my expectations which he exceeded. He never gave me the hard sell or bait and switch after he gave me an all in price that I accepted. He brought in finance to move the process along. I was there for a little more than an hour and got everything I wanted. Sharon in Finance was equally helpful, quick and professional. A really, unexpected, pleasure in getting another Lexus. Vincent S. More

Wonderful Car Buying Experience Just bought a used Lexus from Thompson with the help of David Hill, it was the best experience we have had in our history of buying cars. From the mom Just bought a used Lexus from Thompson with the help of David Hill, it was the best experience we have had in our history of buying cars. From the moment we met David we felt that he was someone we could trust and had our best interests at heart. We got a great deal on the price as well as great financing. Thompson went out of their way to make the whole process smooth and easy. More