My wife had an SC430 when I met her and after we started dating/got married, I saw to it that the cars in the household got to the dealer for maintenance as needed. This was my first experience with a lux dealer and these guys really managed to tick me off so many times that I sold the car in disgust. Lexus in general makes nice, reliable cars. There aren't THAT many dealers in this area so it's either Wilkie or Thompson. Had I a choice to do it again, I'd absolutely buy from Wilkie. The service at Thompson is a double-edged sword. If you ask educated, car-guy type questions, the guys treat you like you shouldn't be asking. Almost like you have to be driving a Camaro at a Chevy dealer for the guy to talk to you like a normal person. Add to that that they assume you have tons of money and they try to get you in every 1500 miles (it seems) and charge the daylights out of you to replace air cabin filters and pay TOP DOLLAR for things like tires...what can I say. Thompson almost ruined my lust for luxury cars. And that takes some effort.
We had some alignment issues with the car causing it to chew up tires at a suicide-inducing rate. $380/piece tires burning up in 5,000 miles. 7 runflat tires, 2 alignments, new cabin filters, and several oil changes with Thompson. No resolution. When we took the car in, you're supposed to get a nice loaner (RX, ES, something Lexus). At least two times we came in for a scheduled repair or maintenance and we got a Scion XB (?!?) and a Toyota Camry. I'm not that big of a snob, but if I pay top-dollar for a car, top-dollar for repairs, and get treated like a moron at the customer service desk, don't get the problem fixed, AND get Mr. McGoo's car to drive home while you wait for more substandard work, you might seriously question exactly what ARE they doing to deserve your business?