Thompson Lexus Willow Grove

I want to express my sincere gratitude to Maria from Thomson Lexus Willow Grove for her professionalism, patience, and kindness. I recently purchased a 2026 Lexus TX350 F-Sport, and Maria guided me thro Thomson Lexus Willow Grove for her professionalism, patience, and kindness. I recently purchased a 2026 Lexus TX350 F-Sport, and Maria guided me through the entire process — from choosing the car to completing all the paperwork. She made everything smooth, transparent, and enjoyable. It’s rare to meet someone who truly cares about their customers the way she does. However, I’d also like to point out one thing regarding the finance department. During the loan process, they ran four hard inquiries on my credit report, which negatively affects my score. In addition, even though my verified annual income is over $120,000, the approval amount was limited to around $50,000 — which was a bit disappointing, especially since other banks such as Chase, Credit Union, Ukrainian Bank, and KRFCU approved me for significantly higher amounts with no issues. Overall, it was a great experience thanks to Maria and the sales team — I truly appreciate their help. I just hope the finance department improves its approach to reviewing qualified customers in the future. More

My car was in for 90,000 mile maintenance service. Went fine. Only issue there was miscommunication from the service department as to what time the valet would pick up the car. The service called t Went fine. Only issue there was miscommunication from the service department as to what time the valet would pick up the car. The service called the day before and said one time but yhe valet came at a different time. Also their complimentary wash isn't that good. Spots left on the windows and mirrors and the rims not done at all More

Excellent customer service! Very helpful and made the process simple and fast. Sales consultant, Staison George was very helpful and a pleasure to work with. Highly recommend th Very helpful and made the process simple and fast. Sales consultant, Staison George was very helpful and a pleasure to work with. Highly recommend this dealership! More

I had a wonderful experience from sales to paperwork buying my new Lexus!! Excellent dealership! buying my new Lexus!! Excellent dealership! More

I appreciated the professionalism and efforts to make the entire process efficient and comfortable. I look forward to great customer service moving forward. entire process efficient and comfortable. I look forward to great customer service moving forward. More

Go see Julie if you are shopping for a Lexus! She was so sweet and pleasant to work with. I am pleased with my experience so far at Thompson Lexus. She was so sweet and pleasant to work with. I am pleased with my experience so far at Thompson Lexus. More

It was a pleasure working with Julie throughout the entire process. From the moment we walked into the dealership, she was welcoming, professional, and incredibly knowledgeable. She took the time to un entire process. From the moment we walked into the dealership, she was welcoming, professional, and incredibly knowledgeable. She took the time to understand what we were Looking for and made sure every detail was covered—from test driving to explaining all the features of the car. Julie was never pushy and made the entire experience feel easy and stress-free. Her honesty and transparency gave us complete confidence in our decision, and we truly appreciated how responsive and attentive she was, even after the sale was finalized. If you're looking to buy a car at Lexus, we highly recommend asking for Julie. She’s a standout in customer service and made the whole experience enjoyable and smooth from start to finish. JULIE WE HOPE YOU SOAKED YOUR FEET WHEN YOU GOT HOME 👏 Thank you, Julie! More