Thompson Toyota

Overall a great experience! I have been using Thompson's Toyota service department since I purchased my Toyota Camry in 2009. The most recent time I was there was very typical of I have been using Thompson's Toyota service department since I purchased my Toyota Camry in 2009. The most recent time I was there was very typical of how I have always been treated. Staff are professional and friendly and helpful. They always have a loaner car available for me if I need it. The only hold up at all this last time was that the part I needed to complete my car repairs was on hold so they told me to keep the loaner throughout that time. They even mentioned that my battery was wearing out and even though I had forgotten about it, I had purchased a battery from them before that had free replacement within a certain amount of time. So for a very reasonable amount of money. I got my car inspected, repaired, and a new battery, as well as the use of the loaner for 6 days. Wouldn't go anywhere else. More

Professional, quality service I have been going to Thompson for many years, and I really trust their service, Jim Shannon was polite and helpful, and listened to my concerns and ne I have been going to Thompson for many years, and I really trust their service, Jim Shannon was polite and helpful, and listened to my concerns and needs, especially being on a tight budget, I always feel my truck is in good hands. More

Professional and Accommodating The entire Thompson Team are professional, friendly and accommodating. The service that they provide and their care and workmanship is always first cl The entire Thompson Team are professional, friendly and accommodating. The service that they provide and their care and workmanship is always first class. There is a comfort knowing that they are taking the best care of me and my car. Thank you Thompson Team. More

Service Repair All personal involved in this service review were efficient, professional, and caring in their duties. Duties were preformed in a efficient and timely All personal involved in this service review were efficient, professional, and caring in their duties. Duties were preformed in a efficient and timely manner. Employees were interned in my needs. More

Wonderful The problem was diagnosed and communicated quickly. An extra key was requested and after approving the price, the part was ordered and ready. I was a The problem was diagnosed and communicated quickly. An extra key was requested and after approving the price, the part was ordered and ready. I was able to pay prior to pickup. More

Fine overall service but no vacuum Was supposed to wash and vacuum car after service today (oil change, tire rotation, replace burnt out brake light) but vacuum did not happen. I apprec Was supposed to wash and vacuum car after service today (oil change, tire rotation, replace burnt out brake light) but vacuum did not happen. I appreciate this service as I have 2 young children so my car can use frequent vacuumings and I often don’t have the time to do it myself. If you can’t follow through and complete the vacuum, don’t offer it. More

Morning made easy Very organized. Someone put together a great system when it comes to customer service. Everyone was very friendly and helpful. I drive an hour from N. Very organized. Someone put together a great system when it comes to customer service. Everyone was very friendly and helpful. I drive an hour from N.J to get my my car service at Thompson. More

Great Service Rep—Ben Ciesielski After many less than pleasant interactions with service reps at Thompson, I was pleasantly surprised by Ben Ciesielski’s outstanding service. Thank y After many less than pleasant interactions with service reps at Thompson, I was pleasantly surprised by Ben Ciesielski’s outstanding service. Thank you Ben! Happy Holidays! More

Service I have always been very happy with your service. I can get a quick appointment. The people are always very friendly. The wait is never too long. I have always been very happy with your service. I can get a quick appointment. The people are always very friendly. The wait is never too long. More

Always good. We have four cars serviced at Thompson. The service depart advisors are always professional and explain any needed repairs and services clearly. They We have four cars serviced at Thompson. The service depart advisors are always professional and explain any needed repairs and services clearly. They also do their best to give me a couple of options at different price points. More