To all potential customers of Thomson Chrysler Dodge Jeep:
The reason why I've given the dealer -- and in particular, Val Montgomery -- the highest possible rating is simple: They not only fixed my car, they proactively solved what could have been a very damaging crisis for me and my family personally.
My car broke down due to oil-related failure just before the Thomson exit on I-20. Fortunately, I was able to limp into the dealer's Service area, but the engine was shot -- needing replacement, not repair. I was on my way to a career-changing meeting in Atlanta, so my stress level was already high; being late (much less missing the meeting) would have disastrous consequences. Val got me in a rental car within minutes, and said, 'Don't worry -- we'll handle this; call us when you can and we'll give you an update.'
I knew immediately the engine would need replacing, and that was a serious concern -- since my family was about to lease a new home involving an expensive move, I knew I could not afford the engine / Labor cost at the time. Val and her team did a thorough diagnostic to pinpoint the reason for the failure, taking numerous pictures and preparing extensive reporting documentation. All I did was notify the company responsible for the improper servicing that caused the problem, and Val took it from there -- communicating assertively and effectively with their Insurance inspector, locating and ordering the engine and promptly installing it. She also made sure that all the rental car expense was covered . . . She even went back to get additional funds to ensure that additional ancillary parts and systems were replaced concurrently with the engine.
Of course, the Hyundai they repaired drives great! It's like I have a new car -- and during the entire process, I had ZERO out-of-pocket cost and ZERO hassle securing total reimbursement (because Val did ALL of it).
It was literally a Godsend that I had my breakdown within 'coasting distance' of Thomson Chrysler Dodge Jeep. Val saved the day (and our family's budget for the move) with her calm, yet quick action. The business meeting in Atlanta was an enormous success, and I can honestly say I was never remotely inconvenienced during the ordeal.
I will tell you with complete conviction that I am more than 100% satisfied with my experience; I am DELIGHTED. I enthusiastically endorse Val and her Service Team for their professionalism, their empathy and creative problem-solving ability.
Please feel free to contact me at firstname.lastname@example.org for any additional details.
Sincerely, Don Borreson