Thornton Automotive Dover

Awesome, Awesome,Awesome Tim was fantastic. We had our eye set on one truck and he worked his magic and we couldn't be happier. Thank you Tim for all your patience!!!! Tim was fantastic. We had our eye set on one truck and he worked his magic and we couldn't be happier. Thank you Tim for all your patience!!!! More

Worth the 6 1/2 hour drive! We live in Norfolk Virginia. My husband had been looking for a very specific truck for a while and found one online at Brookside Motors. We looked on We live in Norfolk Virginia. My husband had been looking for a very specific truck for a while and found one online at Brookside Motors. We looked on a map and it was almost 300 miles away from us. We called the dealership to inquire about the truck on Thursday. Jason told us that if it hadn't sold by Friday, they would be happy to put a hold on it so we could come look at it on Saturday. He sent us additional pictures of the engine and called Friday afternoon to let us know it was being held for us. My husband and I plus our two kids made the trek up to Dover Saturday morning. Roughly 6 1/2 hours later, we were greeted at our vehicle in the dealer parking lot with smiles and handshakes asking how our trip was. Jason immediately took care of all of us, including our kids. We had a pretty tight budget to work with, but they did everything in their power to make sure it would be affordable for us. We'd never bought a vehicle out of state before, but they all made the process so easy. Once we got everything in order we were headed home in our new truck! Needless to say it was a long drive to test it out, and my husband fell in love with it even more. On Monday, before work, he went to start it and found that the battery was dead. He called up Jason and without hesitation he told us to just get a new one and send him a copy of the receipt and they'd send a check our way. Everything is working great now, and we have no regrets driving so far to do business with them. They were amazing, and Jason just did everything he could to accommodate everything we would need. I appreciate everything they did to work with our family, and now my husband has the truck he's been wanting for so long. Thank you!!! More

Thanks again! These folks are top notch. Bought my vehicle from them which was a super smooth transaction, and the moment I had an issue they went above and beyond These folks are top notch. Bought my vehicle from them which was a super smooth transaction, and the moment I had an issue they went above and beyond to rectify it. The type of sales and service these guys offer is something you won't find anywhere else.. Thanks again Kevin, I love my Rubicon! More

Went the EXTRA Mile I haven't purchased a car, from BROOKESIDE MOTORS, but that did not stop them from working with me in having my girlfriend’s car repaired (which she d I haven't purchased a car, from BROOKESIDE MOTORS, but that did not stop them from working with me in having my girlfriend’s car repaired (which she did purchase from them). I certainly have to give Chuck, the Service Department and the entire staff my undying gratitude! The car, a 2005 Mini Cooper was purchased in November 2013 and it wasn't until June 2014 that we discovered that the tie-rod assemblies were bad causing the alignment to be out and the tires to wear to the steel bands. After making BROOKESIDE aware of the issue not only did the reimburse half of the purchase price of the new tires, they also had the tie-rod assembles fixed and aligned at their expense! I can't say thank you enough! Chuck went out of his way to communicate with me personally, until I was satisfied! I find it very refreshing that the crew at BROOKSIDE MOTORS didn't hesitate to accept responsibility and do the right thing for my girlfriend. They truly to care about their customers and will absolutely go the distance to satisfy the customer! When it comes time for a car purchase for me or my daughter, I know that I will not have to look any further than to BROOKSIDE MOTORS! More

Exceeded Expectations My wife and I had an amazing experience with the Brookside Motors staff. We were impressed with their policies, i.e., driving the car in which we wer My wife and I had an amazing experience with the Brookside Motors staff. We were impressed with their policies, i.e., driving the car in which we were interested to our mechanic to have it looked over. Our contact, Carey was always available to answer our questions. He was responsive to and reasonable about our concerns. He went above and beyond during our car search. Carey made the experience an excellent one. Our experience at Brookside Motors in general and with Carey specifically, has exceeded our expectations and has ensured that we will be returning when next we are in need of a car! More

Brad Rodger is THE man! Brad, first of all, is the nicest, most down to Earth, gentlemen I've ever had the pleasure of working with. He made my car buying experience more th Brad, first of all, is the nicest, most down to Earth, gentlemen I've ever had the pleasure of working with. He made my car buying experience more than enjoyable and I look forward to seeing him every time I visit! If you are in need of a new or used car, see Brad! I personally love him! :-) More

Happy new customer I went in and was met by friendly staff and treated with the upmost respect. Tim asked me questions as to what I was looking for and made it happen. W I went in and was met by friendly staff and treated with the upmost respect. Tim asked me questions as to what I was looking for and made it happen. When I had questions Tim and Chuck answered all my questions in an honest and caring manner. They helped me with the financing and.got me a payment within my range. They serviced my car just after I purchased it and Ed in service was in constant contact with me letting me know what was going on. Anytime i hear someone is looking for a car or a service center I will recommend Brookside Motors. Sincerely Robert Mauk More

Amazing Service and Support Great customer service from Tim Goelz!! Outstanding finance team that worked with our credit situation and trade in value!! No pressure, great atmosph Great customer service from Tim Goelz!! Outstanding finance team that worked with our credit situation and trade in value!! No pressure, great atmosphere. .. looking forward to buying our next car here! Thanks Tim and Wes! We'll see you again! More

"Happy Customer" I recently just bought a 2008 ford escape from Carey. Carey is amazing sale person i have ever worked with. He does everything he can for you. (: I recently just bought a 2008 ford escape from Carey. Carey is amazing sale person i have ever worked with. He does everything he can for you. (: More

Happy Customer My husband and I decided that we would make our first big purchase together by getting a vehicle. My car at the time was in bad shape and I still owed My husband and I decided that we would make our first big purchase together by getting a vehicle. My car at the time was in bad shape and I still owed money on my loan. I didn't think I had a chance of getting approved or finding a car I liked that I could afford. Carey and Chuck came to the rescue! Carey met my husband and I on the lot as we were looking for cars. He told us to come see him on Monday and he would have us driving by Thursday. Carey not only honored what he told us but also exceeded our expectations in terms of the customer service he provided as well as the overall service. I am now driving a Volvo that I absolutely love!!! I also recommended Brookside Motors to my coworker who also received great service and she purchased a Volvo as well! I am definitely a life long customer!! More