Thornton Road Hyundai

Again the worst Service dept in GA. Not even sure if the car was fixed. 2nd time going in for a recall notice. 1st time no part, 2nd time waited 90 minutes with no communication from anyone in service. Car car was fixed. 2nd time going in for a recall notice. 1st time no part, 2nd time waited 90 minutes with no communication from anyone in service. Car was pulled around after 45 minutes but no one came and told me so I asked after the 90 minutes and was told it wasn't fixed yet. Then asked someone else when service advisor disappeared and was told it WAS fixed and I'd have to wait another 20 minutes for the "paperwork" but I had already wasted 90 minutes so I took the keys and left. NO ONE knows what they're doing there. There is NO communication and NO ONE CARES about the customers. If you plan on buying a car there make sure you're prepared to get it serviced somewhere else. More

Just left this dealership. Tried to charge a $5000 market adjustment on a 32000 car. Please people please just don’t do it! adjustment on a 32000 car. Please people please just don’t do it! More

I've been waiting on a part for 2mths & almost had 2 accidents cause I can't get a rental, makes no sense, no air conditioner for 2mths. accidents cause I can't get a rental, makes no sense, no air conditioner for 2mths. More

The service department here is AWFUL!!! And that’s an understatement. My 2013 Hyundai Sonata starting using oil really bad January 2021..I had it in for oil consumption test through April 22. The tech t understatement. My 2013 Hyundai Sonata starting using oil really bad January 2021..I had it in for oil consumption test through April 22. The tech that was supposed to have submitted the authorization for an engine replacement didn’t work there any more whenever I called to check about when they were going to get back with me. The new tech said they had no record of my test. I talked to the joke of a service manager there, I was told by her about the same thing. When I told her that I had invoices and that I would talk to someone higher than her, she magically found the info on my vehicle and said that she would submit it that day, June 3rd. I called today 3 times and I was hung up on 3 times and put on hold the last time and finally a young guy told me that Ms Williams was too busy to talk to me. I called the main headquarters and they said nothing was ever submitted. I will take this further I PROMISE. MY ENGINE WILL BE REPLACED AND I WILL HAVE A LONER CAR. My vehicle is still u see warranty. I won’t stop til I get to the Top of Hyundai. This dealership sucks!!!!!’ More

I've been a Hyundai owner starting in 1987 and we currently own 2 2015 Hyundai's. I've always had decent service at Thornton for oil changes. Unfortunately I have to report that the service departmen currently own 2 2015 Hyundai's. I've always had decent service at Thornton for oil changes. Unfortunately I have to report that the service department has utterly failed me this time. The engine on my Elantra seized and they've had the vehicle for just a few days shy of 3 months with no approval from the warranty company yet! I just talked to Safeguard, the warranty company and they told me that they have asked 8 times for the correct photos and the parts and labor estimate! It has been an utter nightmare and the service manager has been absolutely no help at all. I've talked to both Hyundai Motor Corporation and Safeguard, the 3rd party warranty company and their stories of what is going on don't exactly line up with what the manager and service tech have been telling me. We've been without the car and they never have a loner vehicle. I understand they're limited but for the screwing they're giving me they should take a car from one of the salespeople and loan it to us because this is absolutely unreasonable. As I've been typing this my wife has been on hold for over 40 minutes waiting to speak with the service manager. This is typical and the excuse is that they're very busy. I don't really care how busy you are. That's your problem not mine. Hyundai Corp says they have 3 days to address the issue yet it took them 2 weeks and then only because I had to call them and remind them. Something's gotta give. More

My car has been there since 5/28/2021 awaiting the Service Dept to tell the Hyundai Brand what they told me about my car. They told me my car needed an engine. That it had no oil and metal in the eng Service Dept to tell the Hyundai Brand what they told me about my car. They told me my car needed an engine. That it had no oil and metal in the engine. I have had multiple low oil instance through the life of my car between regular oil changes. They have not communicated with me nor will they answer my phone calls or emails. I have reached out to Service manager Ms. Williams, General manager Mr. Noble, Owner Mr. Marion, Service advisor Chantel, and the Hyundai USA case manager can not reach them either. The people that I spoke to say nothings done or they do not know. This is how the treat a second time purchaser from this location. They are not as loyal to their customers as they want them to be to them. I am so aggravated with this low level of communication. More

BEWARE!! Thornton Road Hyundai's service department is a scam!! Have had several nightmares with service before, but after this I am done! Brought my car in for oil change and tire rotation. They did neit scam!! Have had several nightmares with service before, but after this I am done! Brought my car in for oil change and tire rotation. They did neither and charged me for both. BEWARE OF THIS PLACE - RIP OFF!!!! I CAN'T PICK 0 STARS !! Raushanah Williams - useless!! Said she would check the video (which would prove) and after she did she never called me back because of what she saw. SHAME ON YOU RAUSHANAH !! SHAME ON YOU THORNTON ROAD HYUNDAI FOR CHARGING FOR WORK YOU ABSOLUTELY DID NOT PERFORM!! SHAMEFULL!! More