Thoroughbred Nissan

From the "get go", Eric Encinas offered a high level of professional service. He listened to our needs and did everything that he could to get us the deal that we wanted. During the buying process level of professional service. He listened to our needs and did everything that he could to get us the deal that we wanted. During the buying process, we were introduced to Eric's Manager, the Finance Manager, the Receptionist, our Service Adviser and the owner / President of the Dealership. Everyone was open and friendly and appreciated us as new customers. More

This was the best car-buying experience EVER!!! We purchased a 2014 Nissan Versa at base price...it was not a big sale for the dealership, but they treated us like we bought the most high-end vehicle purchased a 2014 Nissan Versa at base price...it was not a big sale for the dealership, but they treated us like we bought the most high-end vehicle on the lot! They gave us a good deal on our 20-year old Nissan pickup as a trade-in...a better offer than we expected! Our salesperson, Tim, greeted us immediately upon driving onto the lot. He took us on 4 test-drives in 4 different vehicles over a 2-day period and was always patient, pleasant, and professional. Everyone we encountered at the dealership was friendly and welcoming, treating us like the Nissan family members that we are (this is our 5th Nissan). That being said, we have purchased our previous 4 Nissans at other dealerships where we didn't feel valued as customers and where we did not receive a fair deal, so, we were dreading having to go to a dealership to purchase a new car. Thoroughbred Nissan gave us more than a great deal; they exceeded our expectations! We will purchase all of our future vehicles at this dealership! More

My husband and I had visited several car lots prior to stopping in at the used car lot for Thoroughbred. We were actually on our way to look at a car at another dealership when we pulled in to your used l stopping in at the used car lot for Thoroughbred. We were actually on our way to look at a car at another dealership when we pulled in to your used lot. Our experience from start to finish was comfortable and did not include the usual salesman bait and switch approach. At other lots, the sales crew kept us for way too long trying to close the deal even after we had told them we wanted to look further. Sam and Robert respected our wishes to get to the bottom line and do it quickly. We never felt pressured or manipulated. We paid only a small amount more than we had budgeted and were very satisfied with the way the transaction was handled. We bought a 2007 Chevy Equinox and during our decision-making, your salespeople respected our privacy and did not interrupt when we asked to talk alone. Sam and Robert also trusted us when we said we would be back with a cashier's check for the car. One IMPROVEMENT: Please consider getting the channel that shows the PAC 13 games. My husband was pretty uneasy since the U of A game was being televised and he wanted to at least be able to catch scores. He was aware that the other dealership that we were going to visit had that game on and you nearly lost a sale because your used car office didn't have it on. Just a suggestion in order to keep customers (especially U of A fans) happy. More

I drove from Phoenix Az after visiting 5 other dealerships and numerous online markets . I meet Adam W online talked about what i needed in a car and he got back to me by email and phone . Great dealerships and numerous online markets . I meet Adam W online talked about what i needed in a car and he got back to me by email and phone . Great customer service at the branch, clean, great calming atmosphere . I knew what i wanted so i went and test drove it sat down talked about numbers accepted the offer . While waiting for the paperwork i found out they have an outdoor cookout every Saturday hotdogs, hamburgers and the whole condiments setup. Finally to cap it off met the owner great guy Oscar professional thanked me for his business while i walked out and told him i might drive back for more BBQ. Nory M More

I purchased my 2012 Nissan Altima in June of 2012. Sense my date of purchase I have brought my vehicle in for maintenance/service multiple times. All though I have not been pleased with the many manufacture my date of purchase I have brought my vehicle in for maintenance/service multiple times. All though I have not been pleased with the many manufacturee issues I will say because I have had an outstanding experience with my maintenance adviser (Tony ) it has made my many disappointments much easier to deal with. Tony has been more than understanding and has made every effort to make me comfortable while my vehicle is being serviced. We all know that when we are upset, disappointed or aggravated to what feels like no end our attitude can be well, less than perfect. Many times the call or appointment started out gruff but by the end Tony would have me laughing or at the very least smiling. I have no idea what Tony did prior to Thoroughbred but I do know that he has amazing people skills. Tony is the kind of person that any GREAT company would invest in. Thank you Tony!! More

Tony was great! He was able to help me out by getting me in late and helping me get my car back out the same day. He really went the extra mile to get the job done. in late and helping me get my car back out the same day. He really went the extra mile to get the job done. More

A great experience at thoroughbred Nissan. Lisa was extremely friendly, efficient, helpful, fast and thorough with getting my Xterra ready to be serviced. Bruce did a great job with repairs to my vehic extremely friendly, efficient, helpful, fast and thorough with getting my Xterra ready to be serviced. Bruce did a great job with repairs to my vehicle making sure it was running perfectly, and safe to drive. I live in Mesa , AZ, and it's well worth the trip to Tucson to receive this kind of great customer service from Lisa and Bruce. I will definitely return for future work and will definitely refer Thoroughbred Nissan, Lisa and Bruce to everyone:). Thank you for such a great experience! Tori Wilcoxon More

My grandson and I went to Thoroughbred Nissan to look at a 2010 Versa advertised online. We were greeted by salesman Erik to whom I mentioned the car I was driving had a/c that was not working. He suggested a 2010 Versa advertised online. We were greeted by salesman Erik to whom I mentioned the car I was driving had a/c that was not working. He suggested getting it looked at by their service shop. My grandson drove the Versa and wanted to purchase it if the price was right. This was his first time negotiating to buy anything and I left it to him. But I must say that I have negotiated car buying previously and this was pain free! I compare buying a car to a visit to the dentist, which I hate! If I could Always buy from Thoroughbred I would. The negotiating was done quickly, with respect, no games played and my grandson loves his car! As for my a/c, the used car sales manager phoned Frank Montano in service and asked if he could take a look. This was a Saturday about 1:30 and there were other cars ahead of me. I was leaving Monday for a 1700 mile drive to Seattle and really needed the a/c. Frank not only took the car, found it needed refrigerant which was added and recharged but had his people look the car over for safety issues for my drive and replaced the wiper blades. Besides the outstanding service and friendliness, when we went to the main showroom to sign paperwork we were invited to help ourselves to food which we were told is provided the employees every Saturday. Each employee we came in contact with was happy. That's why being a customer of Thoroughbred Nissan will make you happy too. The owner, who we also met, treats his employees like family and they in turn do the same to anyone walking thru the door. I honestly recommend them for new or used car purchases and service. More

I was in to your parts department on Friday 9/20/2013 and received excellent service from Mr. Daniel Valenzuela. I had 2 keys that I ordered online, an inexperienced Ace employee had messed it up. I had ca received excellent service from Mr. Daniel Valenzuela. I had 2 keys that I ordered online, an inexperienced Ace employee had messed it up. I had called the Nissan dealership which is close to my home and was told that they would charge me $15 per key to cut. I was on your side of town and thought that I would pop in and see if my keys could be cut. David was extremely professional and very nice. He explained that he would be able to cut my key from code via my VIN #, which I didn't know was possible. He also informed me that the price was much lower than the $15 per key I was quoted from the other dealership. This left me extra money to purchase a steering wheel cover. He cut both keys and they worked perfectly. I was so impressed with the service I received that I will go out of my way for any additional parts that I may need in the future. I will definitely ask for Daniel in the future! You have a fantastic employee in Daniel! Thank you again for the the wonderful service. More

My Murano has 58,000 miles and was making some strange noises. Also, I was having difficulty working the "fob" locking device. It was very unpredictable. I have had the car since 2005 and I really like noises. Also, I was having difficulty working the "fob" locking device. It was very unpredictable. I have had the car since 2005 and I really liked and used the locking device on the driver-side door. When it didn't work in it's usual manner, it was frustrating. Since I am not mechanical, I had no idea where or what was causing the noises..... so I left that up to the specialists. I can tell you that since it has been in the shop, everything sounds GREAT and the door locks are working perfectly. Once again, I am truly enjoying my Murano. I was away for a week's vacation which was a convenient time for the car to be fixed in perfect condition again. Thanks Thoroughbred and your efficient service department. More