Three Rivers Chrysler Jeep Dodge Llc

SalesmanI Chas Talked to Chas on Saturday morning. Said he would get back to me after checking local dealers inventory. I called him twice on Monday, still no call b Talked to Chas on Saturday morning. Said he would get back to me after checking local dealers inventory. I called him twice on Monday, still no call back from them. I had previously purchased 2 cars from them over the years. I guess they don’t care. More

Did work without notifying me first. I had my Jeep Grand Cherokee towed there when it would not start. Of course the service charges were high, nearly $600 to scan the fault code and repl I had my Jeep Grand Cherokee towed there when it would not start. Of course the service charges were high, nearly $600 to scan the fault code and replace a battery. What really annoyed me was finding out THEY PERFORMED OTHER WORK ON THE JEEP WITHOUT ASKING ME IN ADVANCE!!! They performed a warranty replacement without asking me if I wanted it done. I didn't find out about the work until they called me about a part being in for a second recall on the Jeep. I will not go back there. It is a real shame that independent repair shops do not have the tools to scan modern cars and do repairs. More

Issue was resolved! I had an issue with this dealer but the managnent staff was able to resolve! Frank and Bill worked together with me on a solution. I had an issue with this dealer but the managnent staff was able to resolve! Frank and Bill worked together with me on a solution. More

service I was in for my first service on my Chrysler 300. mike had me in and out very quickly and was very courteous and helpful. I was in for my first service on my Chrysler 300. mike had me in and out very quickly and was very courteous and helpful. More

Ripped off They service desk employee Mike is very rude and talks down to the customers. They charged me $158 to tell me that my battery was bad. I filed a compl They service desk employee Mike is very rude and talks down to the customers. They charged me $158 to tell me that my battery was bad. I filed a complaint with the general manager of the dealership, he is never returned our call More

HORRIBLE & INCOMPETENT Took my 2015 Jeep Grand Cherokee Limited there 3 times & problem still isn't fixed. They "fixed" a computer issue and the service was terrible but di Took my 2015 Jeep Grand Cherokee Limited there 3 times & problem still isn't fixed. They "fixed" a computer issue and the service was terrible but did not fix the squeaking noise coming from heater.. When I answered the survey and gave them poor ratings, the service manager called me and wanted to know why. When I said they didn't fix the problem and the woman call taker was rude & ignorant...all he cared about was that this was his report card and it looks bad. Less then a month later, I now have to have my Jeep towed to another dealership because...yep you guessed it.....computer issues and it won't even start. Save yourself time, money & grief and find another service center More

TERRIBLE EXPERIENCE I purchased a car from this dealer in September 2016. I've had the car for 3 months and while I love the car I will NEVER be purchasing a vehicle from I purchased a car from this dealer in September 2016. I've had the car for 3 months and while I love the car I will NEVER be purchasing a vehicle from this dealer again. Derek was my sales guy and after speaking with him about a key fob (the car is push to start) he told me he would get me one as the car should have come with two. I followed up with him about it a day or so after I bought the car and I have yet to hear fromore him. I also needed new tires on the car and I was told. "They passed the state inspection, that's all we require." (In Pennsylvania a tire with 3/32 tread left will pass) this is not safe and completely unacceptable. The manager was very matter of fact and showed little concern. Frankly this dealership is not for you, they are a typical money hungry corporation. Take your money elsewhere. More

Dodge Durango purchase Derek Forese was excellent and so was the GM Bill Cutrone.....These folks are pros and deserve respect! Do not be afraid to give them a try. They ha Derek Forese was excellent and so was the GM Bill Cutrone.....These folks are pros and deserve respect! Do not be afraid to give them a try. They have new management and are addressing old issues. More

Would rather give my business elsewhere Bought a brand new $50k jeep from them in February and have had to come in for service issues 4 times already. Problems aside, the customer service i Bought a brand new $50k jeep from them in February and have had to come in for service issues 4 times already. Problems aside, the customer service is terrible and the service manager is about as incompetent as they come. Would never buy another vehicle here and would NOT recommend. More

WORST SERVICE EVER! Took vehicle in July 2015, AC not working. First time AC on in 2016, doesn't work! Ignorant service people! How does AC not work 1 year later!!! Took vehicle in July 2015, AC not working. First time AC on in 2016, doesn't work! Ignorant service people! How does AC not work 1 year later!!! More