Three Rivers Chrysler Jeep Dodge Llc

HORRIBLE & INCOMPETENT Took my 2015 Jeep Grand Cherokee Limited there 3 times & problem still isn't fixed. They "fixed" a computer issue and the service was terrible but di Took my 2015 Jeep Grand Cherokee Limited there 3 times & problem still isn't fixed. They "fixed" a computer issue and the service was terrible but did not fix the squeaking noise coming from heater.. When I answered the survey and gave them poor ratings, the service manager called me and wanted to know why. When I said they didn't fix the problem and the woman call taker was rude & ignorant...all he cared about was that this was his report card and it looks bad. Less then a month later, I now have to have my Jeep towed to another dealership because...yep you guessed it.....computer issues and it won't even start. Save yourself time, money & grief and find another service center More

TERRIBLE EXPERIENCE I purchased a car from this dealer in September 2016. I've had the car for 3 months and while I love the car I will NEVER be purchasing a vehicle from I purchased a car from this dealer in September 2016. I've had the car for 3 months and while I love the car I will NEVER be purchasing a vehicle from this dealer again. Derek was my sales guy and after speaking with him about a key fob (the car is push to start) he told me he would get me one as the car should have come with two. I followed up with him about it a day or so after I bought the car and I have yet to hear fromore him. I also needed new tires on the car and I was told. "They passed the state inspection, that's all we require." (In Pennsylvania a tire with 3/32 tread left will pass) this is not safe and completely unacceptable. The manager was very matter of fact and showed little concern. Frankly this dealership is not for you, they are a typical money hungry corporation. Take your money elsewhere. More

Dodge Durango purchase Derek Forese was excellent and so was the GM Bill Cutrone.....These folks are pros and deserve respect! Do not be afraid to give them a try. They ha Derek Forese was excellent and so was the GM Bill Cutrone.....These folks are pros and deserve respect! Do not be afraid to give them a try. They have new management and are addressing old issues. More

Would rather give my business elsewhere Bought a brand new $50k jeep from them in February and have had to come in for service issues 4 times already. Problems aside, the customer service i Bought a brand new $50k jeep from them in February and have had to come in for service issues 4 times already. Problems aside, the customer service is terrible and the service manager is about as incompetent as they come. Would never buy another vehicle here and would NOT recommend. More

WORST SERVICE EVER! Took vehicle in July 2015, AC not working. First time AC on in 2016, doesn't work! Ignorant service people! How does AC not work 1 year later!!! Took vehicle in July 2015, AC not working. First time AC on in 2016, doesn't work! Ignorant service people! How does AC not work 1 year later!!! More

Neglected to check on comprehensive warranty even when asked Just had a ESIM valved replaced; I had asked to make sure this was covered under my comprehensive warranty twice and twice I was assured that it was n Just had a ESIM valved replaced; I had asked to make sure this was covered under my comprehensive warranty twice and twice I was assured that it was not covered... I called the warranty administrator who informed me that it was, in fact, covered. Not sure if they're just lazy or looking to make a quick deal. Nonetheless, I could be out of a couple hundred dollars if my appeal with the warranty group is not accepted, which is irritating when I was told that everything was checked beforehand. More

Below Average I purchased a pre owned Jeep Grand Cherokee a few years ago at Three Rivers. The salesman had a nonchalant attitude and seemed preoccupied with more i I purchased a pre owned Jeep Grand Cherokee a few years ago at Three Rivers. The salesman had a nonchalant attitude and seemed preoccupied with more important things to do. The day was late in the evening , maybe he was tired or had a bad day ?? I was notified about 3 vehicle recalls and returned to Three Rivers for service .... Bad idea. The service department seemed like they were doing me a favor . The attitude of the sales department must have spread throughout the service department ! After picking up my vehicle the 1st time,: greasy fingerprints on the driver's visor along with the cover plate missing and the passenger's cover broken. 2nd recall : a piece of glue or wax melted on the dash. 3rd recall : half of my loose change was missing from my console tray . Granted , I should have reported these issues at the time but I didn't want to make a scene. I will be buying my next vehicle elsewhere. More

Transmission from xxxx! The worst dealer around! Repaired transmission on a 2010 Jeep with 65K in June 2015, and had to pay an additional $900 for cooler lines that weren't covered in the warranty. Repaired transmission on a 2010 Jeep with 65K in June 2015, and had to pay an additional $900 for cooler lines that weren't covered in the warranty. The "repaired" transmission completely fails in December 2015, 6 months later, and they now want $5,000 to replace what they should have repaired correctly in the first place. Took 3 weeks in June and now it took 4 weeks before they delivered the bad news that the repaired transmission needs replaced. They ran from their work as fast as they could, and there is ALWAYS additional costs to the repairs. DO NOT TRUST THEM!! TOTALLY UNACCEPTABLE CUSTOMER SERVICE!!! NEVER, NEVER, NEVER buy or have your vehicle serviced here!!!! More

No problems, check engine light, worst service dept. Took van there for inspection and to see why check engine light was on...they had it for over 2 WEEKS!!! Drove away from the dealership, I could not Took van there for inspection and to see why check engine light was on...they had it for over 2 WEEKS!!! Drove away from the dealership, I could not steer the vehicle! The steering wheel was crooked, pulling the vehicle almost off of the road. They broke the vehicle. How is this possible? Then the rattling began. They did not put the heat shield on right, or repair the stabilizer correctly. They also did not reconnect the sensors to the vehicle. They also stole a pair of Oakley sunglasses from in it as well. My husband had a truck there the same week to "refix" a steering problem that they did not repair correctly and they also stole another pair of Oakley sunglasses and all the money from his console! More

Best Dealership all week Me and my wife have been shopping for a new vehicle for about a week. We had a vehicle that we were unsure would pass inspection and wanted to update. Me and my wife have been shopping for a new vehicle for about a week. We had a vehicle that we were unsure would pass inspection and wanted to update. This stop was our 3rd dealership in 3 days and it should have been our first. Even the dealership we purchased 2 cars from in the past wasn't as helpful as these people. I got a call from a very nice internet sales lead rep and after explaining my whole situation of negative equity and bad deals from other sales people in the past he gave me a chance to come in just to see what they would offer and told me it would be a no hassle visit. Me and my wife did just that and they accomplished in 3 hours what none of the other 2 dealerships could get done in 3 days. We walked in and met with Nick who was the rep I spoke with on the phone. He explained a few different vehicles and options and then had a sales person Tyler take us out to show us a car. We test drove the vehicle, liked it and started the finance portion. Now they explained to us that the vehicle we looked at was more equipped then the one we have been looking at and the payment would be higher then what they were offering us. We then had a meeting with the sales manager who explained to us why they were showing us a nicer and more equipped vehicle and why they don't stock the "cheaper" option on their lot. He then switched our attention to a car(we had been looking at Jeep SUV's), we test drove the car at a previous dealership but he explained they were able to use the incentives of that car to eat away the negative equity of my vehicle, and gave us over $1300 MORE for our trade. He not only did those things but he got our payment $100/cheaper then the competition and still managed to shave a few dollars off a month in interest charges. The overall experience was phenomenal and the people were extremely friendly. If you need a vehicle and are looking for Jeep/Chrysler/Dodge this is the place to check out and tell them Donald sent you!!! More