Three Rivers Chrysler Jeep Dodge Llc - Service Center

Rude service I came to Three Rivers for a state inspection and was told I needed to have a part fixed before passing. First, the men in the service department woul I came to Three Rivers for a state inspection and was told I needed to have a part fixed before passing. First, the men in the service department would not tell me exactly what was wrong with my car or where exactly the hole in the part was. I was told "if you take somewhere else, they'll be able to find it," as if I was not capable of understanding. Second, I knew the estimate given to me was more than it should have been, so I took my car somewhere else for repairs. That shop told me that I should not have had to fix anything to pass an inspection, and gave me an estimate that was half the cost of Three Rivers. I will not be returning to this dealership ever again. More

Poor service - went to another dealership We purchased our Ram brand new from this dealership, so when we experienced engine trouble/noises (like birds chirping) we took it in under the 5 yea We purchased our Ram brand new from this dealership, so when we experienced engine trouble/noises (like birds chirping) we took it in under the 5 year/100,000 mile warranty. From the start it seemed like Mike the tech was trying to find a way "NOT" to help... Started with the ""it won't be covered" before even getting into things. Asked for service receipts. After they were provided, he says he is not spending hours trying to find out the issue is, then getting denied on the warranty because ….the receipt looked doctored!?! WHAT?! They were computerized from Jiffy Lube - he could've called there if any questions. At that point, I asked for a service manager. Then, Mike claimed to be the service manager. So, I later talked to General Manager Bill but that provided no help in resolving, except to get me in touch with the real service manager Frank. Frank's way of helping was to offer to :LOOK into finding issue for $95 PER HOUR!!! Telling me how they had to take entire engine apart. I heard of a flat diagnostic fee, but never an hourly! Lets remember, Mike had told me he had no idea what that sound was and it could take long time to figure it out and he wasn't touching it. After contacting RAM directly, they advised me to go to new dealership. We did so. Best move ever. In the meantime I learned that the noise was common issue likely related to the lifters/cam on the HEMI. When we got to new dealership, we experienced a big difference. They did mention a diagnostics fee - but it was a flat fee of $95 and he stressed if its a warranty issue there would be no charge. They came back same day saying yes, it was definitely engine issue, gave me keys to a loaner vehicle and instead of tearing apart my engine - they just switched out the engine for a new rebuilt one!!! Simple and easy - no run around, no bs, no accusations. Would highly recommend South Hills Dodge Ram - and will never purchase another vehicle at Three Rivers due to the way they allow the Service department to operate. More

Transmission repair. I called for an appointment on Friday & was set up for service on Monday. The transmission was skipping and or slipping. They repaired the transmissio I called for an appointment on Friday & was set up for service on Monday. The transmission was skipping and or slipping. They repaired the transmission and picked up my 2015 Town & County that same Monday evening. Michael was the service representative. I also reccomend purchasing the Factory Chrysler Warranty. The result was the repairs were covered under warranty. Thanks again for the fast & courteous service ! More

Very poor service I called every day for a week and left messages and never got a call back. I asked to speak with owner to just make sure he or she knows how customers I called every day for a week and left messages and never got a call back. I asked to speak with owner to just make sure he or she knows how customers are being treated because the receptionist had an attitude when she asked if I wanted to talk to manager. I told her no I will get my car serviced else where. The owner was not there so I asked when he or she would be there and she couldn't tell me or should I say wouldn't tell me. I am still looking into contacting owner because I highly doubt he or she would be happy to know that customers are being treated the way I was More

Slow, rude and lacks attention to detail I purchased two Jeeps from this dealership and have had all of my maintenance done there over the last four years-ish. The sales people are rude an I purchased two Jeeps from this dealership and have had all of my maintenance done there over the last four years-ish. The sales people are rude and appear too busy to give you their complete attention. The service department is slow, inconsiderate and regularly misinforms you (I don’t believe intentionally but it is consistently). I really can’t think of one good thing to say about this dealership other than they are located about 5 miles from my house. However, I’m so frustrated with the service that I’ll be taking my business elsewhere. And, they don’t seem to mind... More

Did work without notifying me first. I had my Jeep Grand Cherokee towed there when it would not start. Of course the service charges were high, nearly $600 to scan the fault code and repl I had my Jeep Grand Cherokee towed there when it would not start. Of course the service charges were high, nearly $600 to scan the fault code and replace a battery. What really annoyed me was finding out THEY PERFORMED OTHER WORK ON THE JEEP WITHOUT ASKING ME IN ADVANCE!!! They performed a warranty replacement without asking me if I wanted it done. I didn't find out about the work until they called me about a part being in for a second recall on the Jeep. I will not go back there. It is a real shame that independent repair shops do not have the tools to scan modern cars and do repairs. More

Issue was resolved! I had an issue with this dealer but the managnent staff was able to resolve! Frank and Bill worked together with me on a solution. I had an issue with this dealer but the managnent staff was able to resolve! Frank and Bill worked together with me on a solution. More

service I was in for my first service on my Chrysler 300. mike had me in and out very quickly and was very courteous and helpful. I was in for my first service on my Chrysler 300. mike had me in and out very quickly and was very courteous and helpful. More

Ripped off They service desk employee Mike is very rude and talks down to the customers. They charged me $158 to tell me that my battery was bad. I filed a compl They service desk employee Mike is very rude and talks down to the customers. They charged me $158 to tell me that my battery was bad. I filed a complaint with the general manager of the dealership, he is never returned our call More

HORRIBLE & INCOMPETENT Took my 2015 Jeep Grand Cherokee Limited there 3 times & problem still isn't fixed. They "fixed" a computer issue and the service was terrible but di Took my 2015 Jeep Grand Cherokee Limited there 3 times & problem still isn't fixed. They "fixed" a computer issue and the service was terrible but did not fix the squeaking noise coming from heater.. When I answered the survey and gave them poor ratings, the service manager called me and wanted to know why. When I said they didn't fix the problem and the woman call taker was rude & ignorant...all he cared about was that this was his report card and it looks bad. Less then a month later, I now have to have my Jeep towed to another dealership because...yep you guessed it.....computer issues and it won't even start. Save yourself time, money & grief and find another service center More