Thruway Nissan

Terrible!! I have to agree with most of the posters on this site. Thruway Nissan is a disaster!! I have never posted a review on any site for any business but fe I have to agree with most of the posters on this site. Thruway Nissan is a disaster!! I have never posted a review on any site for any business but felt compelled to do so because of the terrible service I received in the service department. Let me preface my complaint by saying that this is the 7TH (!!!) Nissan automobile and my last! My Pathfinder is now 3 years old and I've been having problems with it for a while. There were many recalls that were taken care of but Nissan uses faulty parts that go bad very quickly. That gets me to Thruway nissan. I brought my car into Thruway a week ago because Nissan USA told me to and I told them that my car is making a terrible sound that sounds like a motorcycle driving next to me. I described when the sound occurs and how loud it was. Before I left I also mentioned that my service engine light went on. When I described what the service engine light looked like I said it looked like the catalytic converter. I received a call from the service department over 5 hours after I dropped off the car to tell me that my catalytic converter was bad and that it would cost me over $1,500 to repair it. They basically had me because my car was in pieces so I said to fix it (Which I do not believe was broken in the first place). When my car was done and I picked it up as soon as I left the dealership it started to make the same noise!!! I called the dealer the next day to tell the man I was dealing with that it was still making the same sound and he told me to bring it back in. I brought it back in this week and when i spoke to another person to drop it off she told me that I brought the car in last week for a service engine light. When I explained that I brought it in for the noise it was making she told me that it was never entered into the computer and therefore they never checked it (even though that was what I brought it in for)!! After they looked at my car this time they determined that it was my bearing on my passenger side (I had the other side replaced recently). The man told me that it would cost $475 to have it replaced. Once again feeling that I had no other choice but to replace it since they were going to charge me for running a diagnostic on the car I told them to repair it. I went to pick it up and it was now $540 since he never added tax in. I told the customer service guy that I had the other side replaced and it cost me $305 from my local service station and he gave me some BS about the other guy using after market parts and that the service charge was for 2 1/2 hours. I told him my regular guy put in the other side bearing in an hour and he had no answer for me. My other problem is for Nissan USA which is selling cars with parts that fall apart right after warranty runs out but that's for another post against Nissan USA!! This place basically comes up with things that aren't wrong with your car and then overcharges you for the parts and service!! I will never go to this dealership again and I will never buy another Nissan!!! You had a loyal customer for over 20 years and blew it with faulty workmanship and faulty service!!! More

POOR CUSTOMER SERVICE :…. DID NOT STAND BY QUOTED PRICE…..WILL NOT RETURN PHONE CALLS…. OR EVEN GIVE AN EXPLANATION OR APOLOGY….Stopped in to inquire about a lease for my s :…. DID NOT STAND BY QUOTED PRICE…..WILL NOT RETURN PHONE CALLS…. OR EVEN GIVE AN EXPLANATION OR APOLOGY….Stopped in to inquire about a lease for my son on a Thursday and was greeted by Tim, the guy on the commercial, who insisted that he was going to make us a deal we would not be able to refuse. We informed the salesman of our situation, negotiated a very good deal and agreed that we would be in the following Wednesday to sign the papers and pick up the car. We then had my son drive the 400 mile trip in his beat up car instead of the taking the train hoping that it would make it one last trip. On Wednesday we went to Thruway Nissan to finalize the deal. After an hour and 45 minutes later we finally had our turn with the finance guy. The insurance was changed over to the new car and even the plates and temporary registration were placed on the car. The finance guy opened our folder, put all the numbers into the program and said that he could not sell us the car for this price, that it must be a mistake. He then told us that we needed $2700 more down to in order to maintain the quoted monthly payment (Note that we had already been quoted a price apr. $1300 higher for the same monthly payment before we even walked in the door via an email) or $1000 more down for a much higher payment. He then left, came back and stated that we were wasting each others time and to have a nice day. I asked if they were going to renegotiate and he answered NO. We walked out and insisted that they return our plates. I then called our insurance company to cancel the new addition to our policy. I’ve called multiple times trying to talk to Tim, the guy on the commercial, AKA General Manager and he will not return my calls. I have also called his boss at Rockland Nissan and still no return call. Knowing that they had put us in a rough situation did they think that we would just turn over the money? Shame on them if they did! More

Awful service, dirty dealership I have bought 4 Nissan at this dealership since 1998. One of the 3 visits was good. It has changed hands for all of my purchases, which is why I conti I have bought 4 Nissan at this dealership since 1998. One of the 3 visits was good. It has changed hands for all of my purchases, which is why I continued to go back. POOR management, arrogant salespeople, unbelievably long waits for God knows what. Dirty chairs, rap music, salespeople mulling around in groups regarding customers in contempt. I will never go there again. When you're spending that kind of money, you expect a little customer service. More

Car Buying Made Very Easy Dealing with the staff, from the front desk receptionist to the sales person to the finance department, was the best car buying experience I have ever Dealing with the staff, from the front desk receptionist to the sales person to the finance department, was the best car buying experience I have ever had. Having experienced a few "dings" in my credit due to divorce, medical and having 11 children, I was able to get a loan that met all my expectations and more. I will refer people there and would go there again without a doubt. More

Sell it then forget it! It doesn't matter if it's Newburgh Nissan or Thruway. Their sales people are great, their service is absolutely the worst! Any work they do they say w It doesn't matter if it's Newburgh Nissan or Thruway. Their sales people are great, their service is absolutely the worst! Any work they do they say will only take an hour, then they have you wait for three. The last time I took it in for a recall repair, the car was fine otherwise, and within two miles of driving it it started sounding like it was going to implode, I had to turn around and drive back and wait some more for them to address the problem they created. They had me sit for another hour only to come back and tell me there was nothing wrong, I.must have imagined it. Miraculously, the sounds and vibrations the car had made had now disappeared. More

Amazing Service Salesman Mike P. and the rest of the team make miracles come true for me on Saturday Absolutely amazing the customer service was exceptional. Absolute Salesman Mike P. and the rest of the team make miracles come true for me on Saturday Absolutely amazing the customer service was exceptional. Absolutely recommend this dealership for anyone interested in purchasing a vehicle. Their Credit team went above and beyond the call of duty to put me in a new truck. More

Awesome Experience Jillian and Bridget were extremely helpful and worked hard to get me into a vehicle that fit my budget and was something that I actually wanted and en Jillian and Bridget were extremely helpful and worked hard to get me into a vehicle that fit my budget and was something that I actually wanted and enjoy driving. Willing to fight for me and get the terms that I needed in order to be comfortable with my purchase. I will definitely be going back there for future car purchases! More

Amazing Dealership They work so hard for each client. Art made my experience stress less and easy.. I can't until I need to buy another new car from them They work so hard for each client. Art made my experience stress less and easy.. I can't until I need to buy another new car from them More

So happy!!! Bridget, Jillian and Dan are the BEST!! Went above and beyond to help me finance/lease my 2015 Nissan Rogue. I went in to the dealership doubting they Bridget, Jillian and Dan are the BEST!! Went above and beyond to help me finance/lease my 2015 Nissan Rogue. I went in to the dealership doubting they would be able to make this happen...and I left with a new car!! Their hard work, tenaciousness with bank/credit unions and professionalism is obvious from the minute you meet them. What other words can I use to describe them??...polite, non-judgemental, informative, ethical. Nissan has a new customer for life...me! Thank you More

Automotive Stars Upon visiting approximately 6 other dealerships within the area, Thruway Nissan was definitely the most helpful, polite, and informative. Our salesp Upon visiting approximately 6 other dealerships within the area, Thruway Nissan was definitely the most helpful, polite, and informative. Our salesperson, Rubin was Great, Jillian and Bridget went that extra 10,000 miles to help us gain financing and a car. The receptionist, Irene is truly wonderful. We would recommend this dealership to everyone. More