Thunder Chrysler Dodge Jeep Ram

Dealership told me the issue with my jeep wasnt the battery .they replaced the cables instead and charged me over $200. problem with slow start continued. I bought and replaced battery myself. Problem battery .they replaced the cables instead and charged me over $200. problem with slow start continued. I bought and replaced battery myself. Problem solved. Also dealership told me I had another year of battery warrenty. I checked the date later on battery which had march 2024 expiration date. I took jeep in August 2024 More

Disappointing communication from service staff and the lack of ability to repair a car in a timely manner. lack of ability to repair a car in a timely manner. More

I spent less time getting this vehicle then anywhere else ever which made it a pleasurable experience ever which made it a pleasurable experience More

Jose did a great job. Smooth deal and was ready for us when we arrived Smooth deal and was ready for us when we arrived More

Kept getting back and fourth. Took my car at 8am to get serviced for the appoint at 10am (I was only going to drop it off and get the rental and leave) then turns out they didn’t Took my car at 8am to get serviced for the appoint at 10am (I was only going to drop it off and get the rental and leave) then turns out they didn’t know what was wrong with it. They didn’t have the lender (although they informed me they would have it). One of the advisors asked me to stay that it shouldn’t take long to do an update on it (hoping that that was the issue), waited over an hour and a half for them to tell me they don’t know what’s wrong and I’d have to come back another day. The second advice scheduled me for a Tuesday purposely so that he could call me on Monday to confirm if they had a loaner, I didn’t receive a call from anyone and it’s now Thursday. Awful customer service. Prior to all of this- I called and spoke with an advisor and voiced my concerns with the vehicle, he also said he was going to call me back and never did. Run around, nothing but back and fourth. More

I felt that every detail on car and contract was explained! Easy and smooth transaction. explained! Easy and smooth transaction. More

Great service advisor! Fast oil change! Great seevice! Great place to get service work done! Fast oil change! Great seevice! Great place to get service work done! More

The whole experience was great. From the person sitting at the front desk to the salesman and everyone else. From the person sitting at the front desk to the salesman and everyone else. More

This is the 2nd time that we bought with Craig Smith. He was very responsive to our questions or any information requested. All of the information needed to purchase the vehicle was completely disclosed He was very responsive to our questions or any information requested. All of the information needed to purchase the vehicle was completely disclosed upfront and, overall, it was the best buying experience that we have ever had. I will highly recommend Craig and Thunder Chrysler to all of our friends and family. More

Horrible service, lack of communication, never fixed the issue& over charged and called it service fees issue& over charged and called it service fees More