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Thunder Chrysler Dodge Jeep Ram

Bartow, FL

Overview
Employees
Reviews
Vehicles
4.4
827 Reviews
Welcome to Thunder Chrysler your premier Chrysler Dodge Jeep RAM Dealership in Bartow, FL! Thunder Chrysler is the premier Chrysler Dodge Jeep RAM dealership in Bartow, FL. We pride ourselves in providing an excellent customer experience to the people of Bartow and the surrounding areas such as Lakeland, Brandon, and Plant City, FL. Located on West Main St. Thunder has been providing a quality car buying experience to the people of Central Florida. Here at Thunder Chrysler we treat our customers like family, so no matter your car need whether you're trying to purchase a new vehicle or just need an oil change feel free to contact us anytime! The thing about car buying that makes it such a hassle is the time and research it takes to find the right vehicle for you and your family. That's why we do the hard work for you! Our team of sales experts can figure out what model car, truck, or SUV would be the perfect fit for you. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1425 W Main St

Bartow, FL

33830

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Showing 827 reviews

May 13, 2024

No games…. Went to one dealership closer to home and got the runaround with a good ole bait and switch. Contacted Thunder Chrysler. Got straight forward inf More

by msp2784
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024

The Ram I brought in was a mess and they got me all sorted out. Great waiting area, too. More

by elliot2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Deltufo
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May 13, 2024

They are Friendly staff, fast and honest. Excellent costumer services. I would recommend them 100%. More

by L.Figueroanurse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Stroud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Gunter, Mike Quinn
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May 14, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your positive feedback about our dealership! We are delighted to hear that you found our staff friendly, fast, and honest, and that you were pleased with our customer service. It seems there may have been a mistake with the star rating, as your comments are very positive. If possible, we would greatly appreciate it if you could update the rating to reflect your experience. Thank you again for your kind words and recommendation. We look forward to serving you again in the future!

May 12, 2024

#1 service depth in Polk County we glad to have the best team of services in our home town thanks guys for be the best services department More

by j.scurry1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
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May 11, 2024

My service manager could not have been nicer. He was very clear as to what they would be doing to my car and took care of my concerns. More

by wjtjmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Deptartment.
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May 11, 2024

The purchase of our vehicle was quick and effortless, while also be extremely thorough and efficient. Our Salesperson was very knowledgeable and personable. We had chatted previous to out arrival and he More

by dmichaelc3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Swearingen
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May 09, 2024

Had very pleasant experience. Would shop again. Very good sales agent who was very professional. More

by Msloveet
Recommend Dealer
Yes
Employees Worked With
Michael Quinn
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May 09, 2024

Jason is an outstanding service writer! Always goes above and beyond. Very well at communicating and updating. More

by CGARCIA2982
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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May 09, 2024

Awesome dealership, I live in St. Petersburg so more than an hour away from Thunder Chrysler jeep dodge ram, I was able to get most of the paperwork done before going there, everyone More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Craig Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024

Crooks! Plain and simple. Say one thing, do another. Customer service is good as long as you're buying but is non existing after the purchase. We will not pu More

by jlawm3
Recommend Dealer
No
Employees Worked With
Timothy Lacey
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May 10, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Hello James, Thank you for sharing your feedback. We're sorry to hear about your dissatisfaction and would like to address your concerns regarding the pre-owned Ford truck you purchased. We understand the frustration regarding the factory-installed safe in the truck. While we do not have access to the combinations of these safes, we are more than willing to assist our customers by providing guidance on how they can retrieve these codes from Ford dealers. If there has been any misunderstanding in the communication regarding this process, we sincerely apologize. Our goal is to ensure that all our customers enjoy a positive experience, not just during the purchase but also in the aftercare. We regret that this was not your experience, and we take your comments seriously as we strive to improve. Please contact us directly at (863) 349-4048 so we can discuss this further and see how we can make things right. Your satisfaction is important to us, and we hope to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you. Sincerely, Eric Hale Customer Experience Manager Thunder Chrysler Dodge Jeep Ram

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