Thunder Chrysler Dodge Ram - Service Center

I've been foing to thunder Chrysler for the past 10 years and Janson in service has been the best advisory I've every had I would always talk to him and recommend to everyone and Janson in service has been the best advisory I've every had I would always talk to him and recommend to everyone More

Great service and friendly service advisor. This was my first time using your service and will be back. This was my first time using your service and will be back. More

Great job as always. Roderick, my agent was very helpful and kept me informed about the status of my vehicle. I am very happy with the results. Roderick, my agent was very helpful and kept me informed about the status of my vehicle. I am very happy with the results. More

Roderick, thank you for navigating a VERY stressful situation with our repair and nightmare warranty issue. CAN NOT thank you enough for your professionalism!! situation with our repair and nightmare warranty issue. CAN NOT thank you enough for your professionalism!! More

I wish I knew all the names of the employees. The whole staff deserves accolades for going above and beyond. The 1-2 hour drive is worth it. No regrets. I will be sure to share my excellent e The whole staff deserves accolades for going above and beyond. The 1-2 hour drive is worth it. No regrets. I will be sure to share my excellent experience with family and friends. Thank you all so much More

Was met right at the door and my service was quickly scheduled, Staff was friendly, courteous and efficient. scheduled, Staff was friendly, courteous and efficient. More

First class service, professional and they listed to you and address all your concerns. Dalton is exceptional and customer friendly and address all your concerns. Dalton is exceptional and customer friendly More

2 hours is way to long to wait for an oil change! been dealing with you folks for 21 years now and this the longest i ever had to wait. been dealing with you folks for 21 years now and this the longest i ever had to wait. More

Scheduled an appointment for Friday, 1/19, and contacted representative Luis Peña to inquire about the estimated duration of the repair. He mentioned that diagnostics could take 1-3 days as they needed to r representative Luis Peña to inquire about the estimated duration of the repair. He mentioned that diagnostics could take 1-3 days as they needed to replicate the issue to address it. Subsequently, I rescheduled the appointment for Monday at 8:30 am. Upon taking the vehicle to the dealership, Luis identified a common issue with the fuel pump. After three days passed without any communication (Wednesday), persistent efforts on Thursday led to a conversation with Roger. He informed me that Luis was off duty and he was now overseeing the vehicle. The technician identified the fuel pump issue, but confirmation for proceeding with the repair was pending. After providing the go-ahead, I awaited a call that never came. Upon inquiry, I was informed that the issue couldn't be resolved. Roger called on Friday around noon, explaining that there was an issue with the part in stock, and he promised an update. When I followed up for an update, Roger mentioned they were attempting to order the part or source it from another dealer to complete the job by the end of the day (it was 4 pm, and they closed at 6 pm). Despite repeated calls, my attempts were ignored. On Saturday morning (10 am), I contacted Amber, the representative, narrating the entire week's ordeal. She informed me that Luis, Roger, and the mechanic were all unavailable and assured me of an update by Monday before 2 pm. Frustratingly, she conveyed that they were unable to take any immediate action and denied a loaner vehicle, stating that such provisions were reserved for warranty holders. On 1/29 at 9:30 am, I managed to reach Luis, who apologized for being sick. I expressed my dissatisfaction with the overall customer experience, highlighting the lack of communication, unresponsiveness, and multiple failed callbacks. Emphasizing the urgency of needing my only mode of transportation, I also voiced my distrust in their system due to recurring stock issues with defective parts. In response, Luis offered a discount on the repair cost and arranged for a ride to pick me up from home and take me to the dealership. More

Sarge was the best, very accommodating looked at several and pulls out something even better. Very pleased and pulls out something even better. Very pleased More