Thunder Chrysler Dodge Ram - Service Center

Clean waiting area and promo service! Work done was satisfactory and staff was very friendly! Work done was satisfactory and staff was very friendly! More

Do not go here for service!!!I brought my 2016 Ram Do not go here for service!!! I brought my 2016 Ram Eco-Diesel in earlier this year due to a malfunctioning DEF pump and tank. I was told my softw Do not go here for service!!! I brought my 2016 Ram Eco-Diesel in earlier this year due to a malfunctioning DEF pump and tank. I was told my software would be updated after the repair. I researched the update and saw numerous complaints about losing power and fuel mileage after the update. I was assured, by the service manager, that this problem had been corrected. I agreed to the update. I don’t drive much so I hadnt had a chance to compare. Last week I drove to Texas and back. My truck has lost power,nand instead of the 30-31 HWY MPG I was accustomed to, I was lucky to get 20 MPG. I feel I have been intentionally misled in order to have an update put on my truck. And with the price of diesel at an all time high, this is a significant misrepresentation of the facts. I am out a substantial amount of money and driving an underpowered truck. I would like to hear some plausible input to rectify the situation. I feel my truck has been devalued by this misrepresented update. I have contacted them three times. Three times I was told I would be contacted. Nothing yet. Every time I recontact them they have no record of previous contacts. More

I just got back. I asked for a total inspection because I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, (hope I got your name right), is an angel who welcomes you. She should be taught to sell cars. Women would buy from her. And Roderick came to my assistance without being asked. These are wonderful people. Your boss, Richard, is lucky to have you. More

I wish that I could give the service department of this place a -5 star review but unfortunately that is just not an option. I took my truck there with a diagnosis from two places as well as a service bull place a -5 star review but unfortunately that is just not an option. I took my truck there with a diagnosis from two places as well as a service bulletin from Dodge. My so called service advisor made promise after promise and I’ve completely lost track of his excuse log for why my vehicle still isn’t done after them having it for going on a week for an hour fix. The ABSOLUTE worst service I’ve ever had or experienced from any dealership. Don’t be a fool like me and take your Dodge product to Thunder, take it to Lakeland Dodge. They’re far more honest and efficient than this place. Worst of all, whenever you call to speak to any kind of manager they’re all coincidentally off every day. What a complete JOKE this place is! More

We have now resolved my issue to my complete satisfaction. Please disregard my previous negative review about this dealership’s parts department. Mike D. satisfaction. Please disregard my previous negative review about this dealership’s parts department. Mike D. More

I am 85. I have been driving to Thunder Chrysler twice a year for more than five years. I will always make the drive, pay the extra for dealership charges because they make sure to treat me and my beloved year for more than five years. I will always make the drive, pay the extra for dealership charges because they make sure to treat me and my beloved Town & Country 2014 well. This time Angie took care of us and me, my little four legged Kyra, (who has to visit all her friends there), and my wonderful car we’re very happy to have been treated like we were all special. Thank you, all of you, who go way out of your way to be so nice AND. do such a fine job. More

These people are so amazing. While I waited for my car to be serviced I chatted with a woman who regularly drives all the way from Sarasota to get her car serviced (that's at least 78 miles) because she to be serviced I chatted with a woman who regularly drives all the way from Sarasota to get her car serviced (that's at least 78 miles) because she found, like I did, that the service was superior to all who she encountered. These people are courteous and caring and get the job done with out suggesting more ways for the customer to spend more money. Thanks to Arsenio, Richard, Bob and Stuart to name just a few. Trish. More

TOWN & COUNTRY 2014 I ADMIT TO BEING A VERY OLD LADY. BUT THE SERVICE I GET FROM THESE PEOPLE HAS NOTHING TO DO WITH THAT. TODAY I TOOK MY CAR IN BECAUSE A FRIEND HAD I ADMIT TO BEING A VERY OLD LADY. BUT THE SERVICE I GET FROM THESE PEOPLE HAS NOTHING TO DO WITH THAT. TODAY I TOOK MY CAR IN BECAUSE A FRIEND HAD SCRAPED MY CAR WHEN HER LEXUS WARNING SYSTEM FAILED. I DO NOT LIKE EVEN A TINY SCRATCH ON MY MORE THAN FOUR YEAR OLD CAR SO I RUSHED IT OVER. CHRIS DID NOT LAUGH AT ME, (YOU COULDN'T EVEN SEE IT). HE JUST TOOK CARE OF IT. THEY ARE ALWAYS THERE FOR ME AND IT IS WONDERFUL TO HAVE SOME CAR PEOPLE YOU CAN TRUST. CHRIS LASHLEY IS THE MANAGER AND HE ALWAYS GREETS ME LIKE WE ARE OLD FRIENDS. THANK YOU, ALL OF YOU. TRISH SCHOEN More

Bad customer service The worst experience I ever had with a dealership I was over chaged for my oil change and air filter I was quoted one price but was charged 13.98 more The worst experience I ever had with a dealership I was over chaged for my oil change and air filter I was quoted one price but was charged 13.98 more for oil change and 10.00 more for air filter called they said they would refund never did I called general manager very rude and unprofessional he acted like he didn't care that I was over charged and it was no big deal. I would never recommend this dealership I will not be going back ever. It was never like that when it was Tom Edwards. More