est drove an SUV on Monday. AC didn't work. Sales Rep (Tyler) stated that they would "check it out". Picked up the car Thursday night and the AC didn't work.
Took the SUV to the Kia dealer (Not Tiger Honda) the next morning and they found it had a dead compressor. Fantastic. Luckily, the vehicle was under warranty and Kia is fixing the issue.
Tiger failed to inspect the vehicle, or inspected it and failed to notice the AC compressor wasn't working? Pick one, since either is extremely likely.
Tiger made multiple assurances that this "would get taken care of".
Tiger Honda's version of "taking care of it" amounts to the customer that JUST BOUGHT a $20k SUV to take it to the shop and spend their own time fixing things, without a vehicle, that Tiger should have fixed or at least made the customer aware of prior to purchase.
Tiger has offered zero compensation for my vehicle being in the shop the Friday after I bought it, Saturday morning driving it back out to Tiger Honda to get an inspection sticker put on, and again, another day parked at Kia, having the compressor installed.
That's the Tiger Honda "customer experience".
They have no idea how to do service.
xxxx, tires for my SUV cost $60 ea and did the dealer offer a pair for the trouble? No.
Did the dealer offer anything for the trouble? Nothing except words and the attitude that I should be happy that it's under warranty. *sigh*
So, take this review for what it is. In my case, after the check cleared, Tiger Honda could not give 2 entire xxxxs and guess what Tiger Honda...
Curtis on the finance team and I spent 5-10 mins discussing doing things right the first time, ironically, during the signing of the paperwork. Apparently, Curtis is the only person working there with that attitude.
Senior management (Adam in Sales and Patrick in Service) has repeated the patter about "getting it taken care of", yet I'm the one doing all of the work, no offer of anything for my time. So you'll get no help escalating to their "management" team.
Go elsewhere. At least then, there's a chance you will be dealing with people that do their jobs, put actions behind words and likely don't tell you the compressor was inspected and "worked fine", when it's blown and requires replacement on a car in Louisiana, as if AC isn't going to come up. lol
xxxx, you could steal a car and you'll have a better car experience.