Tim Dahle Ford

Sean Hendriks wins the prize for customer service. He's always willing to take the time to ensure that I was satisfied. Always on his "A" game. Great job. 10 stars!! always willing to take the time to ensure that I was satisfied. Always on his "A" game. Great job. 10 stars!! More

I gave a decent review a week ago but I am changing it now. I took my 2018 truck in because it was making a noise. I told the service person that it might be the transmission or something in the drive and now. I took my 2018 truck in because it was making a noise. I told the service person that it might be the transmission or something in the drive and to perform a 30,000 mile service. They found the problem as a front wheel bearing and repaired it. They charged me over $1000.00 for the service, $600 for a transmission flush and check. I paid because I had agreed to it. A week later the transmission started slipping in and out of gear. I took it back and they said it was a quart low on oil. Well yesterday it stated slipping again. This will be the 3rd time I have to take it in. I am not happy about the situation but if it is the transmission I want my 600 dollars back. I wouldn’t recommend this again but I am stuck now. More

I HAVE NEVER BEEN LIED TO AND TAKEN ADVANTAGE OF AS MUCH AS TIM DAHLE FORD IN SPANISH FORK HAS DONE TO ME! I found an ad for my 2013 Scion from my insurance company. It advertised the price as $7,800. I AS TIM DAHLE FORD IN SPANISH FORK HAS DONE TO ME! I found an ad for my 2013 Scion from my insurance company. It advertised the price as $7,800. I put my information in and got a call from the dealership within 30 seconds. They made an appt. for me to come see the car. After test driving the car, I told the salesman I came in because the car was $7,800 and wanted to confirm that price. He said no, we are asking $8,300. I showed him the ad on my phone and he asked to take my phone to his manager. When he returned, he said his manager said that they don't even advertise through that company and would not honor the price. I knew this was false, since they called me seconds after putting my information in, but didn't want to lose the care over $500. I then told the salesman that I would be paying in cash and was then told that this dealership did not accept cash payments. I would have to finance. I thought...ok...finance me and I'll pay it off in the first payment. I was taken to the finance room where I asked about the price of a warranty and was told he added into my payments. I told him I would not be making payments and that I wanted to pay off the car immediately. He added $2,595 without my approval. He told me he would like me to make payments for at least 6 months. (I assumed this had something to do with the warranty). He then added gap insurance without my knowledge ($895) which I would not need if I planned to pay off the car. He told me about a disinfectant that would be sprayed in my car every 6 months 2 years. I told him I did not want/need that. He added $399 for that. $299 for VTR transfer and $299 for Brake Plus. He never showed me any numbers and when he had me sign the contract, I signed a ipad and he would scroll down on his computer and have me insert my signature without ever seeing the actual agreement. I left the dealership with a key that had the information on it and still never seeing the actual numbers. I knew that dealership often add things unnecessary and unwanted, but I never though it would go to this extent. The next day, I plugged the key into my computer finding out that I was financed for $14, 395!!!!! Almost double what the car was advertised for. I was sick. I am a single mom and saved up this money for a long and now I was not going to be able to pay off the car. I went back to the dealership multiple times with a neighbor and with my dad to talk to the manager and they would do absolutely nothing for me. I was told I could have the warranty and gap insurance refunded, but nothing else. I spoke with the general manager about the spray and he said there was nothing he could do. After reading more of the contract, I found out that was a lie and I could cancel within 7 days for a $50 fee. When I confronted him, he said "Is that what you want to do?" He promised it was canceled and would take 7-10 business days. It never happened and months went by, but not without me texting and calling repeatedly. I finally went to corporate to get others involved. I finally got them to say the cancelation department would refund it when I got my gap and warranty refunded. This took 5 months, but not after paying finance charges on about $4,000. Do not be scammed by this dealership. They are the most dishonest people I have come by. More

I’d leave 10 stars if I could. This was my first car buying experience being a single woman and I was a bit apprehensive. But they treated me so well! Everything was perfect. buying experience being a single woman and I was a bit apprehensive. But they treated me so well! Everything was perfect. More

I was impressed how hard this dealership worked to meet our needs for a new vehicle. Our salesman, Gary Campbell, was exceptional. He was professional and he insured that all our questions were answered our needs for a new vehicle. Our salesman, Gary Campbell, was exceptional. He was professional and he insured that all our questions were answered and that we obtained the right vehicle for our needs. Just as impressive is how thorough he has been in following up after the sale. More

Good luck buying from these people... This organization is dangerously incompetent. Car was disgusting inside when when test driven. Tried to increase price of vehicle by 20% with unnecessary add-ons (luxu is dangerously incompetent. Car was disgusting inside when when test driven. Tried to increase price of vehicle by 20% with unnecessary add-ons (luxury SUV purchase, so substantial cost). Required to used their horrible financing, even with perfect credit, to get internet price. Refused to remove a special brake light ($300), which upon inspection was never installed. Lied about the brake light being installed and would have stolen if I had not looked into it. THREE months later I'm still waiting on the check. Promised a second key which they "couldn't find" (eventually found upon threat of poor review). Car was initially never detailed and delivered looking disgusting. Had to bring it in on another day for a detail. Detailer lost the tire lock (later found) and broke the parking sensor. A/C broke 4 days after purchase - told I would be "taken care of" which apparently meant I pay for the A/C and parking sensor myself. Only agreed to cover fixing the car and provide promised second key IF I provided a good review. Service had my car for NINE DAYS to fix A/C and parking sensor, causing us to be late for our planned vacation. Initial fix for the parking sensor was garbage and eventually fell out 2 months later. Upon fixing the sensor the second time, they broke our bumper and fog light plastics. Left zip ties hanging in front of our collision radar so the car kept screaming that we were going to get in an accident and randomly SLAMMING ON THE BRAKES ON ITS OWN. My service associate was NEVER available and NEVER called back and provided limited updates. These people are a disgrace to the car sales business and live up to the stereotypes. Again, good luck buying here! More

I was looking for a new SUV to replace my previous car. After a thorough search and a few test drives of some comparable vehicles, I decided on the Ford Edge. I then began looking for the best price, and After a thorough search and a few test drives of some comparable vehicles, I decided on the Ford Edge. I then began looking for the best price, and Tim Dahle Ford had the most selection and competitive pricing. After making an appointment, and a 3 hour drive, I was able to test drive the car and it was perfect. Taylor, Jori, Jordan and Steve were fantastic to work with, and they did everything they could to make this a mutually beneficial experience. Can't say enough good things about those who helped me with this transaction and Tim Dahle Ford. More

went looking for truck i got one a 17 but didn't know price and wasn't told tell got paper work paid just as much as a 2019 i didn't get the for ever warranty. after i got money for down payment that was price and wasn't told tell got paper work paid just as much as a 2019 i didn't get the for ever warranty. after i got money for down payment that was it here is your truck good buy More

We went there because of the price listed on the internet. The sales staff was very friendly and fun. They had the truck I wanted. The experience was awesome internet. The sales staff was very friendly and fun. They had the truck I wanted. The experience was awesome More

Completely Dishonest Pricing We researched the used vehicle online, which was listed for $2,768.00, then drove 45 minutes to this dealership and were prepared to pay cash. We ende We researched the used vehicle online, which was listed for $2,768.00, then drove 45 minutes to this dealership and were prepared to pay cash. We ended up waiting for the paperwork for 2.5 hours after test driving the vehicle. Then they brought out a purchase document with a bottom-line price of $5,100 to purchase the vehicle. Told us they make their money on kick-backs from lenders for financing, so their policy is to boost the price by $1,000 anytime someone pays cash instead of financing. Had about 5 fees in the price, the lowest of which was $299. Blamed us for believing the online price when we told them this was false advertising! We did not buy the vehicle. (Also, most of the employees were dressed like slobs, and the guy who presented the price was speaking to us through a gross lip full of chew.) More