Tim Dahle Mazda Southtowne

Very poor experience. Dismissive salesmen who are shady and secretive about pricing of vehicles and disguise their extended warranty ($2k extra on top of other fees) under Dismissive salesmen who are shady and secretive about pricing of vehicles and disguise their extended warranty ($2k extra on top of other fees) under their “worry-free inspection” and act like it’s mandatory (extended warranties are never mandatory). Gave them an offer on a car and they said their manager was too busy to review and they’d call me the next day. Never heard from them again. Understaffed and more interested in selling bank loans than cars. More

Leased a vehicle at the end of 2020. Main reasons for choosing this dealership was the free oil changes for life and free tire replacement. Every time I went in it took over 2 hours for Main reasons for choosing this dealership was the free oil changes for life and free tire replacement. Every time I went in it took over 2 hours for a scheduled oil change. Of course they put tires on that have a low tread ware of 300. When I attempted to get new tires they denied ever offering this replacement. They also dissolved the company and restructured to another name under the same owner. Don't make the same mistake. Find a more reputable and honest dealer, if at all possible. More

Completely unhelpful. Not respectful of my time at all. Would not answer any of my questions. I asked directly repeatedly. They gave me the runaround with a load of bs and Not respectful of my time at all. Would not answer any of my questions. I asked directly repeatedly. They gave me the runaround with a load of bs and pressured me to come in. No thanks. More

One of the absolute WORST sales people in the state. After wasting my time for 3 straight hours pulling different car options, having me test drive, and being secretive about the finale price of a car, After wasting my time for 3 straight hours pulling different car options, having me test drive, and being secretive about the finale price of a car, they began to up the price of a possible vehicle only after pulling my credit, and as we were about to finalize the deal. They added on an additional $1,400, when asked what this $1,400 additional charge was for, their finance team told me it was for an “inspection”. The manager afterwards then proceeds to tell me he’s never heard of this so called $1,400 inspection. Basically upped the price, after pulling my credit and giving me a lower price for 3 hours, for no other reason than to get a higher sale. More

I went in to look for a car but on that day it seems like no one wanted to me although it seems like people were busy doing stuff and helping others but I gotta tell you when Kenzon came out of no where to no one wanted to me although it seems like people were busy doing stuff and helping others but I gotta tell you when Kenzon came out of no where to help me out with such an amazing enthusiasm and he truly helped me with all of his best ability. More

They were not transparent. I called Geoff and he didn't return my call so Jack contacted me. I told him the issues I had. No response from Jack for 2 days so I had to go in to I called Geoff and he didn't return my call so Jack contacted me. I told him the issues I had. No response from Jack for 2 days so I had to go in to discuss the issues because I knew they were dragging their feet on this. They told me the walkout and price, and when contract was written up it was way above the agreed price. We went in expecting the online price but ended being charged more. Why would I agree to pay more than the advertised price? No normal person would ever agree to that. It turns out the"walkout" price they gave me was the selling price. When the Brandon said that we are signing for the "walk out" price, thats what I assumed I was signing for, he failed to mention was that I really signed to pay more than the price advertised. All I was asking was to refund the difference since we thought the price we signed for was the "walk out" price. They refused to issue the refund because the paper we signed (which Brandon assured us it was the walkout price) was actually an agreement to pay more than the asking price. Had he made that clear we easily would have walked away from the deal. Geoff on the other hand added a warranty knowing well that we didn't want any of the warranties. In fact he asked "You said No to all the warranties." I said "Yes we didn't want the warranties." We got the refund processed but I had to go in there to get it. This should have been a simple phone call and a few emails. Josh the sales manager was no help. Basically came to meet with me to tell me he couldn't help me until the next day. I show up he wasn't there. Adam is hiding behind all these contracts that were signed under false presumptions. Flexing his pieces of paper as if I cared. All I was asking was for them to do the right thing. Thats not what Adam did. Adam made a comment "You are aware the check is going to the bank?" as if I'm trying to get a check for my personal bank account. This is about doing the right thing. That's it. Adam offered to take off the difference if I decided to get another car with them. That was laughable. I will never go back to this place. All my family, friends and followers on all my social media will never go to this place. Apparently no one that works there could really help me. It should've been an easy fix. I bought another car the following week from LHM Ford and everything went smoothly. You guys have lost a lot of business. I'm disappointed at the poor service and all the inconvenience I had to go through and hope no one else goes through what I went through. The most obvious thing I noticed is that they were busy protecting their own interests and customer service gets thrown out the window after the deal. More

They're the most DISHONEST dealer in town. So save your money. I regret buying from them. Just look at all the bad reviews on Google from unsatisfied customers. I wish I knew about those revi So save your money. I regret buying from them. Just look at all the bad reviews on Google from unsatisfied customers. I wish I knew about those reviews before looking for a car. I hope they go out business. More

This is probably one of the most dishonest dealers I've dealt with. I dont normally write reviews but I would hate for someone to go buy a car from them without a heads up. I bought a car 2 months ago and dealt with. I dont normally write reviews but I would hate for someone to go buy a car from them without a heads up. I bought a car 2 months ago and recently found out that it had some damage that was undisclosed to me. Not only undisclosed, but flat lied to. I asked to see a car fax report on the car I was buying. The salesman pulled it up almost weirdly fast. I should have questioned it but I believed him that it was true. I asked if this car had any known damage. The answer was that there had been no damage and the salesman- Chris- "stands by every car he sells". Flash forward to a week ago, my car wouldn't start. I figured I had left a light on or something. I went to pop the hood to charge the battery The hood would not open at all. I called Chris, the man that "stands behind every car he sells" and he gave me the run around that he could call the shop to see if they noticed anything while they were doing the initial intake of the car and get back to me with a way to fix it or be able to get it open for now. Of course I knew he was probably lying and had no intention of calling me back, which he never did. I took the car to my local shop to see what the problem was with the hood. They found that the car had probably had front end damage in the past and that's why the latch was not connecting right. The Tim Dahle shop would have 100% seen this if they had actually done the oil change and intake like they said they did. So they either never touched the car or they flat lied to me. Either way, never waste your time or money with these people. More

Mileage was recorded wrong and battery cap was not replaced properly. All else was Ok. replaced properly. All else was Ok. More

I was very impressed with Rachel the salesperson I worked with. She was very patient with me and explained in detail all the technology the vehicle has that I’m not familiar with. She was very knowledgeable with. She was very patient with me and explained in detail all the technology the vehicle has that I’m not familiar with. She was very knowledgeable with everything concerning the vehicle. More