Tim Dahle Mazda Southtowne

Extremely unprofessional and poor customer service, I called to work a deal for a vehicle they have in stock I spoke with a salesperson named Brandon around noon, He said he would talk to he sales manage called to work a deal for a vehicle they have in stock I spoke with a salesperson named Brandon around noon, He said he would talk to he sales manager and ge back to me, I had to call back six hours later to beg to buy he vehicle I was told he was "busy" and would call me back, however; He never did but I am glad I didn't buy it, two of my close friends had really bad experiences with he same misleading and malpractice with their pricing, they come up with dubious service charges of $1,200 for an "extensive shop treatment on the vehicle" most dealers roll any charges into the advertise price like Larry H Miller just next door, no wonder why Dahle group will never grow and only have few stores, stay away from this place and save your self money and time. More

The people are nice, but it has taken over two months to finalize my lease buyout after spending 5 hours in their office speaking with real people. Because of this delay, from what I understand to be on the finalize my lease buyout after spending 5 hours in their office speaking with real people. Because of this delay, from what I understand to be on the part of the financial services team here - I had two back payments on the car thru Mazda financial services. This was never communicated to me in any way - and thus was reported as a late payment - dropping my credit score over 60 points and piling on late fees. I've sent daily texts and e-mails to this group in an attempt to reconcile, but two months later, I'm still trying to untangle the mess. More

Service dept is very dishonest. Bought tires and they hooked me with a free rotation. I trusted that what they said they’d do. Unfortunately they didn’t put it in writing. My bad Bought tires and they hooked me with a free rotation. I trusted that what they said they’d do. Unfortunately they didn’t put it in writing. My bad More

This is the worst most dishonest car dealership I have ever dealt with. Three times they tried to deceive me with extra line items on the car price and trade in value. These people are crooks and I can’t ever dealt with. Three times they tried to deceive me with extra line items on the car price and trade in value. These people are crooks and I can’t believe they can still sleep at night. Michael is new there apparently but he was not nice and super shady. I feel used and abused by these crooks. They should all go to jail. More

Very poor experience. Dismissive salesmen who are shady and secretive about pricing of vehicles and disguise their extended warranty ($2k extra on top of other fees) under Dismissive salesmen who are shady and secretive about pricing of vehicles and disguise their extended warranty ($2k extra on top of other fees) under their “worry-free inspection” and act like it’s mandatory (extended warranties are never mandatory). Gave them an offer on a car and they said their manager was too busy to review and they’d call me the next day. Never heard from them again. Understaffed and more interested in selling bank loans than cars. More

Leased a vehicle at the end of 2020. Main reasons for choosing this dealership was the free oil changes for life and free tire replacement. Every time I went in it took over 2 hours for Main reasons for choosing this dealership was the free oil changes for life and free tire replacement. Every time I went in it took over 2 hours for a scheduled oil change. Of course they put tires on that have a low tread ware of 300. When I attempted to get new tires they denied ever offering this replacement. They also dissolved the company and restructured to another name under the same owner. Don't make the same mistake. Find a more reputable and honest dealer, if at all possible. More

Completely unhelpful. Not respectful of my time at all. Would not answer any of my questions. I asked directly repeatedly. They gave me the runaround with a load of xx and Not respectful of my time at all. Would not answer any of my questions. I asked directly repeatedly. They gave me the runaround with a load of xx and pressured me to come in. No thanks. More

One of the absolute WORST sales people in the state. After wasting my time for 3 straight hours pulling different car options, having me test drive, and being secretive about the finale price of a car, After wasting my time for 3 straight hours pulling different car options, having me test drive, and being secretive about the finale price of a car, they began to up the price of a possible vehicle only after pulling my credit, and as we were about to finalize the deal. They added on an additional $1,400, when asked what this $1,400 additional charge was for, their finance team told me it was for an “inspection”. The manager afterwards then proceeds to tell me he’s never heard of this so called $1,400 inspection. Basically upped the price, after pulling my credit and giving me a lower price for 3 hours, for no other reason than to get a higher sale. More

I went in to look for a car but on that day it seems like no one wanted to me although it seems like people were busy doing stuff and helping others but I gotta tell you when Kenzon came out of no where to no one wanted to me although it seems like people were busy doing stuff and helping others but I gotta tell you when Kenzon came out of no where to help me out with such an amazing enthusiasm and he truly helped me with all of his best ability. More

They were not transparent. I called Geoff and he didn't return my call so Jack contacted me. I told him the issues I had. No response from Jack for 2 days so I had to go in to I called Geoff and he didn't return my call so Jack contacted me. I told him the issues I had. No response from Jack for 2 days so I had to go in to discuss the issues because I knew they were dragging their feet on this. They told me the walkout and price, and when contract was written up it was way above the agreed price. We went in expecting the online price but ended being charged more. Why would I agree to pay more than the advertised price? No normal person would ever agree to that. It turns out the"walkout" price they gave me was the selling price. When the Brandon said that we are signing for the "walk out" price, thats what I assumed I was signing for, he failed to mention was that I really signed to pay more than the price advertised. All I was asking was to refund the difference since we thought the price we signed for was the "walk out" price. They refused to issue the refund because the paper we signed (which Brandon assured us it was the walkout price) was actually an agreement to pay more than the asking price. Had he made that clear we easily would have walked away from the deal. Geoff on the other hand added a warranty knowing well that we didn't want any of the warranties. In fact he asked "You said No to all the warranties." I said "Yes we didn't want the warranties." We got the refund processed but I had to go in there to get it. This should have been a simple phone call and a few emails. Josh the sales manager was no help. Basically came to meet with me to tell me he couldn't help me until the next day. I show up he wasn't there. Adam is hiding behind all these contracts that were signed under false presumptions. Flexing his pieces of paper as if I cared. All I was asking was for them to do the right thing. Thats not what Adam did. Adam made a comment "You are aware the check is going to the bank?" as if I'm trying to get a check for my personal bank account. This is about doing the right thing. That's it. Adam offered to take off the difference if I decided to get another car with them. That was laughable. I will never go back to this place. All my family, friends and followers on all my social media will never go to this place. Apparently no one that works there could really help me. It should've been an easy fix. I bought another car the following week from LHM Ford and everything went smoothly. You guys have lost a lot of business. I'm disappointed at the poor service and all the inconvenience I had to go through and hope no one else goes through what I went through. The most obvious thing I noticed is that they were busy protecting their own interests and customer service gets thrown out the window after the deal. More