Tim Dahle Mazda Southtowne

Giving 2 stars because the mechanics were thorough and worked fast. I brought my car in initially for oil light coming on before an oil change was needed and my entertainment center having the ghost movem worked fast. I brought my car in initially for oil light coming on before an oil change was needed and my entertainment center having the ghost movement issue. I scheduled on Saturday and that was approved, when I brought it in I was informed that they were very behind and wouldn't look at it till Tuesday. What annoys me is that it was approved, if they are so behind it would have been nice to either not be approved or have someone reach out before I made the drive. The other issue I had is that the communication is very poor. Updates were very few and very slow to get even when I reached out. They didnt look at my car till Tuesday, which was fine because I knew that would happen but I was then told that I wouldn't hear back for another day because the main guy didnt work that day and I guess nobody else can update me. The final issue was that when updating/programming my system the mechanic said he fried something and a tool was needed to fix this. They wanted me to leave my car and they would fix it when the tool arrived. Luckily I didnt because it took over a month to get that tool in. I was told they would update me on certain days but they never did, I had to keep reaching out. When it finally arrived, they told me to schedule an appointment. I took my car in with my baby because they said it would take 20min. When i arrived they had no idea why I was there. I showed them my text communication with someone from mazda and told them what my phone call had been with the mechanic. They then decided after 30minutes that it was a scam and that there was nothing wrong with my car and there was no tool. After another few minutes another employee walked out with the tool. After another 30min of fixing their error they told me they wouldn't be charging me because of the issues and because it took so long. This would be great if they hadn't been the ones to break it in the first place. So overall, the mechanics are great but the communication here is horrible . More

I disagree with previous reviewers on service dept here. I own a 2009 CX9 and Kevin and his service dept. had good videos explaining my issues and repaired a power window with full parts needed and didnt pi I own a 2009 CX9 and Kevin and his service dept. had good videos explaining my issues and repaired a power window with full parts needed and didnt piecemeal it. Plus they provided me with a loaner vehicle while my vehicle was repaired. I was very pleased with their service on my vehicle. They maybe more expensive than standard repair shops but in some casees I want Mazda approved parts and I want the job done right. That's why my Mazda 2009 CX9 keeps running strong. More

When I bought my CX-5 in 2019. The service department seem honest. Now I do not recommend anyone who buys vehicle from there to have your car service there. They take advantage The service department seem honest. Now I do not recommend anyone who buys vehicle from there to have your car service there. They take advantage of you they tell you cabin filter is dirty your air filter is dirty. You need new brakes and tires. Oil gasket is leaking it will cost 1,776.88. I can have it replace for $300.00. Then they said the video was not loading up for them to send it to me. Hopefully they change my oil and put oil in it. More

Service dept is very dishonest. Bought tires and they hooked me with a free rotation. I trusted that what they said they’d do. Unfortunately they didn’t put it in writing. My bad Bought tires and they hooked me with a free rotation. I trusted that what they said they’d do. Unfortunately they didn’t put it in writing. My bad More

Mileage was recorded wrong and battery cap was not replaced properly. All else was Ok. replaced properly. All else was Ok. More

Friendly staff, good service, and free coffee, hot chocolate, water bottles in the waiting room. chocolate, water bottles in the waiting room. More

Excellent service no delays. Provides Uber services as well. Very convenient and good communication too Provides Uber services as well. Very convenient and good communication too More

The attendant was very friendly and efficient. Will definitely return to have my vehicle serviced again. Will definitely return to have my vehicle serviced again. More

Awesome service, 100% professional, courteous, and efficient. Beautiful facility, knowledgeable and friendly staff. Highly recommend efficient. Beautiful facility, knowledgeable and friendly staff. Highly recommend More

I realized last minute that I needed an oil change. They didn’t give me a hard time at all! They warmly welcomed me, on a Saturday, a few hours before closing. They got it done in no time. Great service! didn’t give me a hard time at all! They warmly welcomed me, on a Saturday, a few hours before closing. They got it done in no time. Great service! More