Tim Dahle Nissan Murray

The worst customer service I have experienced (minus t-mobile). It started with my car dying. Assumed it was battery or alternator (which had been replaced by this dealship less than a year and a half t-mobile). It started with my car dying. Assumed it was battery or alternator (which had been replaced by this dealship less than a year and a half ago). I tried testing and charging battery. Battery appeared fine. I charged it multiple times but it kept dying while I drove it for even short distances. Figured it was the alternator again. I had it towed to Tim dahle Nissan of Murray (this was the only bright spot since they did it for free since I bought the right package when I purchased the vehicle). Then began the experience of a lifetime. I get called telling me the battery is bad and I need to replace it. I then questioned about my warranty I bout with the car and how the battery lasted less than a year and a half. They did not realize this and now went a different route and had to get approval from "warranty." I'm then texted and told the battery needs to be charged before being replaced (funny, when it was my money the battery was shot. Now it is their money it can be recharged....). The vehicle spends the night being charged even though I told them I had done this multiple times. In the morning, it is a MIRACLE! the battery is great. I asked if they drove it? I was told yes. I implored them to drive the vehicle to make sure it won't die. I explained I was coming from. A different county and did not want it to die on the way home. I was never called back that day. I called the next day and was informed they drove the vehicle and it was fine. I went and picked up the vehicle (after a $200 diagnostic fee... a new battery is less than that). My wife went and washed the vehicle in their complimentary car wash.... the vehicle died before even making it out of the parking lot. Confirmed with the odometer, the service reps lied. They had not driven it. I had to turn back around and go pick up my wife (not to mention making arrangements for my kids who were on their way home from School). I called and informed the service manager (who was the other bright spot). He was apologetic and waived the earlier mentioned diagnostic fee. I was grateful. I understand no one is perfect. The lie was the cause of the majority of frustration. I was told withing a couple hours, my alternator was bad (almost wish they would have listened to me in the first place). The vehicle was towed Monday, it is now friday. I am told the alternator needs to be approved by "warranty" but they won't get to it until Monday. Great.... Monday comes and goes, no contact. Tuesday I am texted still no word from warranty. Wednesday I text for an update. I am told no word. I asked how? Because last time they replaced the alternator it took a couple days and it was done. Magically he "refreshed" his email and warranty approved the alternator (all I would be charged is a $200 deductible). I ask when it will be done? Almost 24 hrs later I'm told Friday at the earliest. Friday comes around With no contact. I reach out and I'm told the part is not there due to snow storms. There had been no major snow storms within the past week. And last time I checked auto parts stores all around the area have that part in stock. Another weekend without my car. Monday comes around again no contact. I reach out and I'm told the vehicle is not done. Good news is, the part is there. I am told "hopefully today my friend" After explaining my other vehicle has a shop appointment And I will be without a car. Not only Is it frustrating not to be given updates On the status of my car, and that I'm the one that has to reach out to get them. But the only response I get is through text. I've been without my car for over 2 weeks now. And I have had to call there almost 7 times to get updates. Only once has someone been available to talk to me. The other times I am told I will get a call back which never comes. As I write this, my vehicle is still in their shop and no one returned my phone calls from yesterday nor have I even received text updates. Couple days later, no one will call back. I received a text advising New part was damaged in shipping. Replacement is a week out at least. The saga continues. I'll update my experience With hopefully a resolution. UPDATE: I was finally contacted by a customer service employee (service department never called back). She advised she would figure out what was going on. She was unable to contact the service department (heaven forbid she walk over to them). She advised she would get me a discount. Found out she credited $15. It cost me more in gas for having to drive my truck for three weeks. I was text on Monday informing my vehicle was done. Three weeks to the day. I don't expect alot from people, but this was a joke. I would strongly advise you to look for a vehicle somewhere else. Save yourself the heartache. If you choose to go here, I wish you the best of luck. More