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Tindol Ford ROUSH

Gastonia, NC

4.7
792 Reviews

1901 East Franklin Boulevard

Gastonia, NC

28054

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792 Reviews of Tindol Ford ROUSH

July 04, 2025

Sold me a car they said had no damage but front fender and hood have damage More

by BOBANDRENEE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Taylor Sneed
July 01, 2025

Truck wouldn't crank. Tindol fixed it for 500+ dollars. I found the fix on the internet after I took it in for repairs; 60 dollars for parts, and it was an easy fix. Where More

by alstomnavydog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate?
Jul 03, 2025 -

Tindol Ford ROUSH responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tindol Ford. Please contact us at (704) 867-8341 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

June 28, 2025

This is an Awesome dealership! The technician that worked on my vehicle was Top Notch! The best person for the job! He was very knowledgeable! I would recommend him to everyone I k More

by nealhyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hyder
Jun 30, 2025 -

Tindol Ford ROUSH responded

Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

June 23, 2025

While doing business with TINDOL FORD of Gastonia, NC, (for over 25 years, purchasing at least six vehicles with service and maintenance), my family and I remain loyal customers. I can't express in words More

by TERRY
Recommend Dealer
Yes
Employees Worked With
Josh Carver
Jun 25, 2025 -

Tindol Ford ROUSH responded

Hi Terry, thank you for taking the time to leave a review for us at Tindol Ford. We're happy we could meet your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 23, 2025

Tindol done everything possible to get the truck I wanted and was very patient with me. The staff is wonderful and polite. Beautiful showroom and a large quantity of vehicles. More

by Llrevels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Allison , Jon Bradley
Jun 25, 2025 -

Tindol Ford ROUSH responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

June 22, 2025

Work was done in a timely manner and staff were friendly. My issue was I was quoted a price and after work was completed the bill was $200.00 more. The employee reworked it and came down $100.00 so still $10 More

by Mtnbuzz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Zuluaga
June 20, 2025

Tindol always goes above and beyond to make sure the customer is satisfied. I cannot think of a better place to take all of my vehicles to. More

by Joseph_hall10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Clark, Chris Tolbert
Jun 22, 2025 -

Tindol Ford ROUSH responded

Hi, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

June 16, 2025

Excellent customer service. Polite and informative on the process to repair the window and handle a recall for my Ford Escape. Their building and facilities were unlike any I ha More

by tdkenna1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately I do not remember the names of a lady who helped me on my initial visit and my pick up visit. Both were at desk in the service department. Also a kind and very polite gentleman who drove me to Hertz car rental, Nathan Hanley
Jun 17, 2025 -

Tindol Ford ROUSH responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

June 13, 2025

Everyone that I dealt with was friendly and knowledgeable. It was worth the drive from Black Mountain (even though I got lost for a bit…). I was happy with the truck I bought and the deal. More

by Margted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The man who took the check 5 stars, Natalie Tindol, Julie Petree, Mike Gomes
Jun 15, 2025 -

Tindol Ford ROUSH responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

June 13, 2025

**Updated Review** Initial experience was disappointing but after talking to James Slaga about the situation, he helped to patch things up. I had unfortunately already purchased a vehicle els More

by FordTough23
Recommend Dealer
Yes
Employees Worked With
James Slaga
Jun 14, 2025 -

Tindol Ford ROUSH responded

We apologize for your experience and thank you for bringing this to our attention. Your feedback has been shared with our Management Team, and our GSM has reached out to follow up with you personally regarding your experience. If you would please reply to James Slaga's recent voicemail or email him at james.slaga@tindolford.com, we would appreciate the opportunity to address your concerns.

Jun 16, 2025 -

Tindol Ford ROUSH responded

Thank you for allowing us the opportunity to restore your confidence in our team. We sincerely appreciate your feedback!

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