Tipton Ford

Had a little rough start, however, they are addressing my issues. So now all good issues. So now all good More

Tipton Ford’s Service Department consistently demonstrates a high standard of customer service excellence. The team is exceptionally kind, respectful, and genuinely committed to ensuring a positi demonstrates a high standard of customer service excellence. The team is exceptionally kind, respectful, and genuinely committed to ensuring a positive customer experience from start to finish. Communication is clear and professional, expectations are managed effectively, and every interaction reflects a strong customer-first mindset. Their willingness to assist, attention to detail, and courteous approach instill confidence and trust throughout the service process. This experience stood in sharp contrast to a prior service encounter at another Ford dealership in Anderson, where my concerns regarding a recurring issue were handled dismissively, ultimately resulting in the loss of my business. Fortunately, discovering Tipton Ford restored my confidence in Ford service. A special acknowledgment is warranted for Mike and Katlin, whose professionalism, responsiveness, and customer-focused approach exemplify the values of the Service Department. They worked tirelessly to coordinate with my third-party insurance provider and successfully secure coverage for the necessary repairs. It is evident that customer satisfaction is a top priority, and the staff takes pride in delivering reliable, high-quality service. Tipton Ford’s Service Department is a clear example of professionalism and operational excellence. More

Drew Shepherd is a wolf in sheep's clothing and will tell bold lies right to your face. He doesn’t care; legally he covers his own behind, but ethically, this man should face court. Do not believe the fake n bold lies right to your face. He doesn’t care; legally he covers his own behind, but ethically, this man should face court. Do not believe the fake niceness. We purchased a vehicle out of state; guess that was our mistake. Braden and Drew lied about the condition of the vehicle when asked direct questions. Then they sold us an invalid warranty due to previously reported conditions that they lied to us about. When confronted, Drew lied again saying he would follow up with both the auto service shop we took the vehicle to and the warranty company. He then dodged my calls and emails for over a month. The secretary kept promising he would call back. He never did. I eventually got an email where it was clear he didn't follow up with anybody. Lies after lies from everyone here. Took me another month to get the invalid warranty refunded in full though they had the audacity to start talking about pro-rating the refund even though they were the ones running down the clock. I have purchased from several dealerships in my lifetime. One of them even had a warranty issue where it ended up being invalid. They apologized (Tipton never did) AND ensured the refund went through that week. I don't expect a lot from dealerships, but this is the worst I've ever come across. Do not believe any of the smiles let alone any words that leave their mouths. The devil is working at Tipton, and these workers sold their souls for money. Take your business elsewhere. More

This place is full of a hard working team of well mannered, compassionate, and overall great people. The customer service was their top priority and on top of that they did a great job getting me an mannered, compassionate, and overall great people. The customer service was their top priority and on top of that they did a great job getting me an amazing vehicle for a very great and reasonable price. This was my second vehicle from this place and I will definitely come back if I decide on another vehicle. More

I drove 3. 5 hours to buy my new car. 30 minutes before arriving at the dealership I received a call from my salesperson that there was a recall that needed to b 5 hours to buy my new car. 30 minutes before arriving at the dealership I received a call from my salesperson that there was a recall that needed to be taken care of before they could release the car. Needless to say I was upset. Toby and Owen bent over backwards to make everything right and allow me to leave with the car that day. This says volumes about their customer service!!! More

Purchased a Ford150 from Tipton Ford. Toby did a great job for us. We also found the service department to be honest in assessing work on another vehicle we own. They might just be the be Toby did a great job for us. We also found the service department to be honest in assessing work on another vehicle we own. They might just be the best dealership in the Country. More

Absolutely a fantastic place great customer service and and a huge shout out to Toby Hedglin and Scott Echard go to them for all your needs and a huge shout out to Toby Hedglin and Scott Echard go to them for all your needs More

Found a truck online and proceeded to buy it and did buy it so I thought. The same day I was at work and had the edocs emailed to me to sign. I tried signing paperwork on my phone and noticed it said deskto it so I thought. The same day I was at work and had the edocs emailed to me to sign. I tried signing paperwork on my phone and noticed it said desktop or tablet preferred so I asked the salesman if it was ok to sign whe man i got off off of work in a few hours so I couple do so on my laptop. Got home signed the paperwork at 3pm and was happy thinking I had a new truck on the way. Hours later I thought it was odd that I hadn't heard from anyone, at 7pm the salesman said it was sold to someone else before I got off of work. Who does that!?!? More

Well first of all I asked about a inspection report for the vehicle multiple times I never received one was told the engine code I asked about was only an oxygen sensor. I asked if anything else other than the vehicle multiple times I never received one was told the engine code I asked about was only an oxygen sensor. I asked if anything else other than cosmetic was wrong and I was told nothing else was wrong.. so I established that there word was verbal contract. Signed papers without receiving a buyers guide and also no inspection report I left to have the codes read and turns out there was 21 codes thrown in this beautiful Camaro and couple weeks later when someone finally called me back I told them it wouldn't start so I had it flatbed towed to my local dealer and after them selling me a void contract for service because the claim got denied due to aftermarket parts I was not informed about.. I owe my local dealer for tear down $1200 for the inspector to come and deny a claim they knew would get denied ... On top of that I live 110 miles away and made not one but 2 trips second time I asked to speak to a general manager after battling with management and getting service to tell me the undisclosed codes where there before I bought it.. I went and talked to Jim who claimed to be sales manager, finance manager and also I guess speaks as the GM because I never got to speak with GM and I got told that there is nothing they will do even tho they are responsible for the fraudulent contract they sold me.. they told me it was sold as is but in the state of Indiana. If you are sold a protection plan on a used vehicle that leaves liability to the seller of that contract regardless. I have the GM of my old job (the Chevy dealer my vehicle is at locally) even speak with this Jim.. and he even said that they are responsible for all the costs of repairs and the vehicle being it had undisclosed mechanical issues when I bought it proves this dealership has no care for there customers and they told me I was stuck with it and they would do nothing to help me and it's honestly the worse thing I've ever seen a dealership do to someone who is working to provide for his wife and two kids I've lost my job over it I've lost a vehicle out of it and they just sat and laughed and poked at me while I sat in there dealership trying to get them to hold some responsibility to the lemon they sold me.. please avoid this dealership at all costs just from my experience they are not doing anything but scamming people More