Where to start... I bought a 2005 Mustang Saleen from them 30 days ago. Just two days ago I was visiting a friend in South Seattle and the car started to make a sputtering noise and I could hear some pressure being released. I pulled over and I saw oil spraying on my drivers side tire. I turned off the car, investigated and saw it was coming from under the car near where the Turbo was installed. I Left my car there overnight and towed it to my friends the next day.
Friday night (the night it happened), I called up my salesman from Titus-Will (Bill Leveque) and he said to me word for word "Theres not really much I can do for you since I dropped the price like I did".... YEP because he didn't get full retail, he wasn't willing to even entertain the idea of actual CUSTOMER SERVICE.
The he told me that it is a "Performance Car and things break".
I informed him I would be calling the sales manager on monday and see if they could help me. Now at this point I wasn't asking for them to fix the car for free.
Monday i drove down to south seattle (I live farther up north) called and talked with the Sales Manager Victor at 0940 in the morning. He said he needed to call and talk to Greg who worked on my case.
1120 I called him back since I hadn't heard from him, and he said he was still waiting on Greg to get back to him.
1250 I call him again since no one has been in contact with me, I'm still sitting at my car in South Seattle... he said there was some people there in front of him and he would call me back. I made sure he understood I don't live in south seattle, but I've been there all day waiting for him...
1337 I call and ask for someone above Victor, Karen (who is freaking amazing btw) transferred me to Trevor Will, whom I left a voice mail with, then immediately sent an email. No response to either.
1513 I CALL HIM BACK AGAIN, he didn't answer at this point.
1528 Victor calls me back and says there is nothing he can do for me since it is a "Specialty Vehicle and they can't just be expected to keep fixing it when it breaks. It was running fine when they sold it to me".
I had the car towed to my house to where I could actually get under the car and the problem???? The oil return hose from the Turbo had blown loose. It just needed some readjusting and tightening.
They didn't even entertain a fix, or offer to look at it or anything. It was literally a 15min fix that if they would have at least attempted, I would be writing a completely different review of them.
Their customer service is the worst I have ever seen... I've been a loyal customer of Bickford Ford, and Mazda of Everett for years, I truly regret that they did not have the car I wanted.
DO NOT Buy from them if you want to be treated like an actual customer once you leave the lot.