Titus-Will Ford

My experience at Titus-Will beats all other experiences I've had with auto dealers. From my first email contact with Paul Munson, to meeting him, test-driving vehicles, to negotiating a trade, to the final I've had with auto dealers. From my first email contact with Paul Munson, to meeting him, test-driving vehicles, to negotiating a trade, to the final financing process, the entire group at Titus-Will was professional, friendly, and competent. As a woman, I've often been treated by car dealers as if I'm not capable of knowing what I want or that I'm unable to make a good decision. Dealing with Paul was a complete departure from that. I told him what I was looking for, he listened and upped the ante so that I purchased the right, new-to-me truck, at the right price, was given the right trade-in value for my car, and given the right financing for my purchase. Paul worked with his manager and the finance team to package a deal that was perfect for me - AND they took care of all the details. Could it be better? Yes! They sent me away with a freshly-washed truck, a full tank of fuel, my personalized plates on the truck (no effort on my part), and I have an appointment next week for my truck to be detailed at Titus-Will. Paul has ordered a couple of items that will further spiff up the truck and make it truly like new! Having driven Volvos and Acuras exclusively for the past 25 years, I wouldn't have imagined 1) purchasing a domestic vehicle, especially as my daily driver, or 2) a better experience from a domestic dealer. I was so pleasantly surprised, and am happy to wholeheartedly recommend Paul and the Titus-Will team to anyone looking for a new/used vehicle. Thanks again, Paul! More

Tom Burkheimer assisted me in buying a new Toyota Tacoma and made the experience very easy.Tom Burkheimer took the time to explain every step to me .and made it very easy.Iwould recommend Tom to anyone look and made the experience very easy.Tom Burkheimer took the time to explain every step to me .and made it very easy.Iwould recommend Tom to anyone looking to buy a new car More

I COULD NOT BE HAPPIER WITH THE PROCESS, PEOPLE, TRADE IN ALLOWANCE (EVERY ONE ALLWAYS WANTS MORE BUT THEY WERE FAIR UP FRONT),VEHICLE...THEY WENT OUT OF THEIR WAY TO GET THE RIGHT VEHICLE TO FIT MY SPECIAL ALLOWANCE (EVERY ONE ALLWAYS WANTS MORE BUT THEY WERE FAIR UP FRONT),VEHICLE...THEY WENT OUT OF THEIR WAY TO GET THE RIGHT VEHICLE TO FIT MY SPECIAL NEEDS AND WITHIN MY BUDGET.EXTRA CARE AT DELIVERY JUST AS I HAD REQUESTED, BECAUSE IM NOT TECH SAVY AND THEY HELPED ME JUST THE WAY I WANTED TO BE HELPED. I HAVE NEVER LEFT DEALER LICENSE FRAMES ON MY VEHICLES BEFORE NOW, I HAVE LEFT THEM ON AND PROUD TO SPREAD THE WORD FOR THEM.I HAVE HAD DEALINGS WITH OTHER BIG FORD STORE IN THE AREA (RIVER ROAD) AND WOULD NEVER GO BACK AFTER BEING ABUSED BY THEM. TITUS WILL IS REAL, NOT TYPICAL RUN AROUND DEALER. WHEN THEY TELL YOU SOMETHING AT TITUS WILL YOU CAN COUNT ON IT, UNLIKE OTHER DEALER. More

My overall experience was great from our first impression. Dwight Deskins and my wife and I spent several moments talking about what our needs were and then he pulled up a new Ford Fusion and we w impression. Dwight Deskins and my wife and I spent several moments talking about what our needs were and then he pulled up a new Ford Fusion and we went for a drive. When we returned we had our 2006 Chevrolet Malibu appraised and the value vs the amount owed was to far apart, which made our payment a 130 higher than what we could afford. I have to say that Dwight went way beyond what I have experienced with other salseman in the past. We will rerturn to and reccomend all of our friends to Titus-Will Ford in the future. Todd More

I looked up their website and wasn't impressed but gave them a chance anyway. I drove over to them by the mall and as soon as I got onto the lot I was overwhelmed with salespeople. I felt like prey with v them a chance anyway. I drove over to them by the mall and as soon as I got onto the lot I was overwhelmed with salespeople. I felt like prey with vulchers around. I didn't even get out of my car before they approached and told them what i was just looking. They made me feel pressured but I only looked at two cars and got back in my car and took off. I then drove home and looked up Mallon ford (what used to be) and found out they they are now lakewood ford. I talked to their sales team via the internet and drove over and purchased a brand new car. They were awesome. I feel that Titus shouldn't be so pushy but when I told them I was just looking, they left me alone for about 3 minutes then the pressure started. Guys if you want to sell a car, quit being so pushy. The cars were priced average with other dealerships. More