Titus-Will Ford

Not the place to take your vehicle in for service. They enjoy price gouging and techs do sub par work. They enjoy price gouging and techs do sub par work. More

I've been doing business with Titus-Will since 1975, shortly after they bought out Temple Motors (Toyota). Titus-Will took outstanding care of my dad's pickup until my dad passed away. I started taking shortly after they bought out Temple Motors (Toyota). Titus-Will took outstanding care of my dad's pickup until my dad passed away. I started taking my pickups in to Titus-Will when I bought a 2004 F0250 Superduty. I had some problems with the truck that was unrelated to Ford's quality. The former owner took the truck in for repairs and reused nuts that were supposed to be one time use only. They worked their way loose and broke off the nose of the starter and caused all sorts of damage. The service department saved me thousands of dollars on the repair. In the end, that truck and engine lasted over 720,000 miles due to the care and the service from the service department. The biggest help was the recommendation from the service manager that I take the truck out for a workout to keep the exhaust system cleared. I now have a 2015 F-350 that Titus-Will is taking care of. They have been giving her the same care and attention that they gave my F-250. I wouldn't take my truck to anyone else! More

Lakewood Ford has let me down in several ways, from damaging my stereo system to providing a loaner vehicle that was not in acceptable condition. First and foremost, it is highly disappointing that damaging my stereo system to providing a loaner vehicle that was not in acceptable condition. First and foremost, it is highly disappointing that Lakewood Ford damaged my stereo system and then attempted to pass it off as if it was already broken. (Picture attached to show it was working)This shows a lack of integrity and accountability on their part, and it is unacceptable for a reputable dealership to behave in such a manner. Customers should be able to trust that their vehicles are in good hands when they bring them in for service, and this is clearly not the case with Lakewood Ford. The Service Manager (Ginger) wanted to have a debate the word “broken.” So to ensure I’m articulating things for all to understand, my trucks stereo identified as working before the service. Now it identifies as not working after the service. To compound matters, it appears that Mike, the service advisor I dealt with, was un-empathetic to my situation. This is also unacceptable, as customer service is a critical component of any business, especially in the automotive industry. Customers should be treated with respect and understanding, and it seems that Mike failed to deliver on this front. Furthermore, it is concerning that the loaner vehicle provided by Lakewood Ford was filled with unidentifiable biological material. This is not only unsanitary, but it also raises questions about the dealership's commitment to maintaining the cleanliness and safety of their vehicles. Not even an attempt to find another option or clean the current option. Overall, based on my experience, I cannot recommend Lakewood Ford to anyone seeking reliable and trustworthy service for their vehicle. It is important for customers to be aware of these issues before entrusting their vehicles to this dealership. More

James Hatch made an very urgent recall to our vehicle happen for me and my family. He was polite, understood the urgency, absolutely professional. I am shipping my vehicle for the military and had 1 day happen for me and my family. He was polite, understood the urgency, absolutely professional. I am shipping my vehicle for the military and had 1 day to get a recall fixed. He got me in and had everything fixed in an hour. Can't thank him enough for taking that stress away after 4 other dealerships turned me away. More

I have always been very pleased with the service received at Titus Will Ford. They are the best! Thanks to all the staff there. at Titus Will Ford. They are the best! Thanks to all the staff there. More

The everyone in the Sales and Finance department cannot be trusted. I traded in my car which I thought had never been in an accident and they told me that the Carfax showed 1 accident and they can only gi be trusted. I traded in my car which I thought had never been in an accident and they told me that the Carfax showed 1 accident and they can only give me the lowest amount for it. My fault for not asking for the Carfax. So they gave me the minimum amount b/c of the accident on the car fax which was just enough to payoff the loan. Then they told me that my price protection on my new Ford Bronco is not valid due to a change I made when I order the truck back in January of 2021. After I signed the contract took the truck home I learned that the price protection is valid for every order made before March 2021. Completely disappointed with this company and will never use them again. It's sad because I usually buy Ford but it looks like my business will be going to a non Titus-Will company. I will be driving and extra 12 miles to Korum Puyallup. More

The only reason I'm giving these guys 2 stars instead of 1 is I've been very pleased with their Toyota dealership for 30 years. Ford? .. Not so much. The three salesmen I've worked with aren't interested in 1 is I've been very pleased with their Toyota dealership for 30 years. Ford? .. Not so much. The three salesmen I've worked with aren't interested in "waisting their time" with me if I'm not ready to buy something today. I came in and called to get info on a 2022-2023 Maverick. They don't have any inventory they haven't inflated the price on by $10K and me wanting to talk about ordering one is a waist of their time... I won't waste MY time with them again. More

Without question, the absolute worst experience with a parts/service department I have ever had. Six plus months of getting the runaround. Said they had the parts i needed and then it turned out they di parts/service department I have ever had. Six plus months of getting the runaround. Said they had the parts i needed and then it turned out they didn't. Had to order the parts and then was never notified they arrived (I had to call them). I made another appointment to actually have work done (so I thought) only to be told when i arrived on time/date agreed upon, that it would be 2-3 weeks and I needed to leave my vehicle (my only source of transportation). Why did I make the appointment then? Why even have an appointment system if you aren't going to honor it? Oh, I almost forgot, the up charging for parts and labor is a disgrace. %325 up charge on an OEM part and an estimated 20 hours of labor on a 2-3 hour job. What a joke. Zero stars should be an option for Titus-Will of Tacoma. More

We custom ordered a grey Maverick XLT turbo boost and waited 3 months for it (since Feb). My partner’s name is on the order form and the manager’s signature is on it. We put down 500 dollars on it. On th waited 3 months for it (since Feb). My partner’s name is on the order form and the manager’s signature is on it. We put down 500 dollars on it. On the day Ford emailed us the car is on the lot, we called and the dealer sold it to someone else because they can overcharge it for an extra 5k. This is shady as it get. We called Ford but unfortunately they cannot do anything to reprimand the wrong doing. They were super nice to us—just to used our money to get extra allocation on vehicles. As soon as the vehicle is there—when we called the dealership and talked to Brian the manager—he went cold and start gaslighting and blaming us. Our family has been buying Ford for the last 30 yrs—from the 80s to now for 10+ vehicles. We are done with Ford until they fix this and go hard on dealerships for using people like this. More

These people are slime. Order a truck from Ford, wait months and months, and when you finally get the notice it's at the dealers you go there and find out they sold your tru Order a truck from Ford, wait months and months, and when you finally get the notice it's at the dealers you go there and find out they sold your truck to someone else without telling you. Dishonest xxxxxxxx. Go somewhere else where people are decent and human. More