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Titus-Will Toyota - Tacoma
Tacoma, WA
71 Reviews
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Showing 71 reviews
November 29, 2012
I have bought a new fr-s back in June, at 5000 miles the horn honks when you shift gears, I have taken it back to the dealership 4 times and they keep telling me they can't do anything about it. The service horn honks when you shift gears, I have taken it back to the dealership 4 times and they keep telling me they can't do anything about it. The service manager is rude and has no resect for anyone. He says its not his problem and they aren't going to fix it. My car is under warrenty so they should fix my car. All they do there is give you a run around and then treat you like a piece of dirt. Honestly don't waste your time trying to get your car fixed here. Don't buy from this lot, and if you do don't expect to get any sort of customer service out of them. The sales people are nice, it's the service department that needs to get their act together More
by Maryduh
Employees Worked With
Service manager
Helpful March 23, 2012
I bought a used car about 9 months ago. I was told I was getting "the best deal that I would get anywhere!" I felt pressured and taken advantage of because I was a young woman who was inexperienced at car getting "the best deal that I would get anywhere!" I felt pressured and taken advantage of because I was a young woman who was inexperienced at car shopping. They made promises they could not keep and I ended up paying way too much for the car. In a nutshell I am surprised at how long they have been in business considering how they treated me. When I made a complaint to the owner and manager(s) it took a while to get a letter back that basically said we did nothing illegal. I would strongly advise people to beware because this dealership is not a reputable one in my experience. I guess I was wrong in expecting to be given an honest and wholesome car buying experience. I will never go to Titus Will for a car and would advise all of my family and friends to do the same. More
by RLS2012
Employees Worked With
Mark Moritz
March 15, 2012
The seats were lose after having dealer installed leather. Dealer sent the car off to the leather installer. The installer said the seats were within Scion tolerances. Titus-Will was unwilling to leather. Dealer sent the car off to the leather installer. The installer said the seats were within Scion tolerances. Titus-Will was unwilling to correct the issue. This leaves us with service issue between the dealer and the installer. I purchased a Scion because of the quality and service. As is the case with most dissatisfied customers, caught in the middle. More
by michaelghines
Employees Worked With
Randy
November 19, 2011
Facility: Modern, spacious, and comfortable. HDTVs in the lounge with free premium coffee. Service: Called for a car they did not have, and they kindly sent an employee to fetch it. Very friendly and info lounge with free premium coffee. Service: Called for a car they did not have, and they kindly sent an employee to fetch it. Very friendly and informative. Did not feel pressured about anything. I was given plenty of time to consider and make decisions. End-result: Left happy in my brand new car! Dealer greeted me off with a small gift as a "thank you". More
by choey2k5
Employees Worked With
Eric Shin
November 17, 2011
Completely impressed with Titus-Will Toyota, everyone involved in the purchase process was impeccable, they took excellent care of me and made everything easier then I could have ever imagined it being, involved in the purchase process was impeccable, they took excellent care of me and made everything easier then I could have ever imagined it being, cannot praise this company enough. THANK YOU TITUS WILL I LOVE YOU!!!! More
by metabs11
Employees Worked With
Eric Shin
November 16, 2011
The wife and I were shopping for a new Toyota SUV and had heard about Titus Will from a co-worker. Our salesman Tom Burkheimer, was thoroughly knowledgeable of the 2011 4-Runner and all of its accessories. T heard about Titus Will from a co-worker. Our salesman Tom Burkheimer, was thoroughly knowledgeable of the 2011 4-Runner and all of its accessories. Tom was also very helpful in obtaining the locking lugs from our trade-in on the day after our sale. Our experience with Tom was pleasent and we would recommend Titus Will to our friends shopping for new or used cars. More
by boatniks
Employees Worked With
Tom Burkheimer
November 01, 2011
Mr. McNiven went above and beyond servicing my vehicle; he made sure all fluids were full, checked my tire pressure - just made me feel he was concerned about the safety of my car. Great customer serv he made sure all fluids were full, checked my tire pressure - just made me feel he was concerned about the safety of my car. Great customer service - made sure I was comfortable while waiting for my vehicle. Constantly checked whether I needed water or coffee or if I needed a ride somewhere. He was the best! More
by mabp
Employees Worked With
Kevin McNiven
October 31, 2011
Ramon a was very helpful and knowledgeable salesman. I appreciated that he was not an extremely "pushy" salesman. I would recommend him to my friends. appreciated that he was not an extremely "pushy" salesman. I would recommend him to my friends. More
by Jimmy Smith
Employees Worked With
Ramon Hernandez
October 30, 2011
Mr Hernandez is extremely knowledgable and professional. His ability to explain the technical as well as the fluff details of the Toyota products is very impressive. Thank you for employing such a diamond. His ability to explain the technical as well as the fluff details of the Toyota products is very impressive. Thank you for employing such a diamond. Mr. G. Richards More
by G.R
Employees Worked With
Ramon Hernandez
