Tom Bush BMW of Orange Park

Purchase of X5 M 2018 I have known this dealership now for more than 2 years. I just bought my 3rd car from them, X5 M 2018 model. The dealership in general and in particul I have known this dealership now for more than 2 years. I just bought my 3rd car from them, X5 M 2018 model. The dealership in general and in particular Danny, Jorge, Chris and Rob (core folks who helped finalize the deal) were simply awesome in their professional interaction. Never once I felt any pressure on make a decision. They guided me all along in my making an informed decision. I am a CPA and a number person. They worked with me with full transparency and candor in both my and BMW interest. I am so impressed with them and would encourage all to consider their dealership More

See You Again in Three More Years! This is our 5th BMW that we've leased from Tom Bush BMW in Orange Park. My salesperson was Jorge (George). He not only was professional and knew all a This is our 5th BMW that we've leased from Tom Bush BMW in Orange Park. My salesperson was Jorge (George). He not only was professional and knew all about his products, but he also follow-up with two phone calls to make sure that I was satisfied and to see if I had any questions for him. Without a doubt, If you're looking to purchase or lease a new or used BMW, Jorge will make sure that your buying experience is a pleasurable one! More

Good experiences so far. I've had my bmw for two years, and so far, I haven't had a bad experience. I will ce retuning soon as needed I've had my bmw for two years, and so far, I haven't had a bad experience. I will ce retuning soon as needed More

Great customer service Very happy with the customer service we received from Crystal, this is the second BMW we have purchased from her and as usual, everything went very sm Very happy with the customer service we received from Crystal, this is the second BMW we have purchased from her and as usual, everything went very smooth. Would highly recommend if you are looking to purchase a BMW, Crystal would h please you get exactly what you want. More

Encore Appointment I recently purchased a Certified Pre-Owned 330i from Tom Bush BMW, though I had owned three other BMW's this was my first with iDrive. After reading I recently purchased a Certified Pre-Owned 330i from Tom Bush BMW, though I had owned three other BMW's this was my first with iDrive. After reading and familiarizing myself with the manual and the car I still had lots of questions. Don Newell took the time to show me how to fully utilize iDrive, lots of tricks and shortcuts to simplify its use. Don also showed my wife some items on her car which has a different version of iDrive. I feel much more competent after our appointment. There is a reason they call these guys Genius, thanks Don. More

Great Experience! Being in the business myself makes it easy to pick out all the bad and I gotta say Crystal was absolutely perfect. She put me first and represented th Being in the business myself makes it easy to pick out all the bad and I gotta say Crystal was absolutely perfect. She put me first and represented the dealership very well. Top Notch! More

Online assist Mr. Don took his time and explained to me with great knowledge and detail as to how I could purchase real time traffic inf over the phone. He was prof Mr. Don took his time and explained to me with great knowledge and detail as to how I could purchase real time traffic inf over the phone. He was professional and coourteous, thank you. More

Crystal Cagle provides excellent customer service! I am not yet ready to buy, however I have been working with Crystal Cagle at the dealership since December to obtain information, including pricing an I am not yet ready to buy, however I have been working with Crystal Cagle at the dealership since December to obtain information, including pricing and clarification on tech specs. Even without a sale imminent, she has been courteous and helpful and has taken my needs seriously. I will absolutely be purchasing through her when I am ready for my upgrade!! More

Turned lease back in with extra value and still charged We returned a 2015 BMW X1 off lease into the same place we purchased the car. The X1 was a nice ride, but it sits too low to the ground and picked up We returned a 2015 BMW X1 off lease into the same place we purchased the car. The X1 was a nice ride, but it sits too low to the ground and picked up lots of road rash, normal wear and tear as far as I was concerned. Our salesman was great and feel really bad for him, because the X1 was under the miles allotted and we had 15000 miles under. So we were charged $400 for the white specs that showed through on a black bumper. Buyer beware if you own a dark bumpered car, the white specs will show. So our 15000 miles, a value of over $3000 in the car was negated and we have to pay out of pocket. I sent a letter to management asking them to review, and they did nothing. So go elsewhere for better customer service. More

Sales Great Experience! Recently, I bought my new BMW in Tom Bush at Orange Park location.This was a very smooth process from beginning to end! Thank yo Great Experience! Recently, I bought my new BMW in Tom Bush at Orange Park location.This was a very smooth process from beginning to end! Thank you “George Guardincerri” for made this process easy for me. George is very professional,knowledgeable, polite and good listener. During the process George’s approach was very relaxed and there was no pressure from him at all. Once again thank you for your patience. Sheila Carrasquillo Jacksonville,Florida More