Tom Bush Mazda

Tom Bush Mazda's service center rep - Sandy West - is extremely rude and condescending to customers. She misbehaved with me and my wife during our service visit on September 29th, 2023. She was talking l extremely rude and condescending to customers. She misbehaved with me and my wife during our service visit on September 29th, 2023. She was talking loudly to us and made us wait 5 minutes just to get the service started, while she was just reading something on the computer. She also made us wait for 2 hours for a simple oil change and tire rotation which should take just one hour. She did not respond to a text I sent her asking for an update on the service. I've gone to Tom Bush for servicing my vehicle numerous times - and I've had a similar experience every single time. I firmly think she should be replaced with a more customer-friendly and courteous person. More

This was the best experience we have ever had when purchasing a new car! Joe Jacobson and Chris DIxon made it seamless and paid particular detail to what I was looking for. Joe went above and beyond t purchasing a new car! Joe Jacobson and Chris DIxon made it seamless and paid particular detail to what I was looking for. Joe went above and beyond to get every detail correct and was a pleasure to work with! I am beyond grateful and recommend this dealership to anyone looking for a car! Sincerely, Jennifer Kondracki More

I worked with Patrick and had the best experience ever. He attended to every thing we wanted in the car and exceeded our expectations. Hope to do more business with them and him in the future. Love my new He attended to every thing we wanted in the car and exceeded our expectations. Hope to do more business with them and him in the future. Love my new car! More

I was suddenly in need of a car after mine was totaled in a hit and run accident. We have previously purchased 2 cars from Tom Bush Mazda and have been very pleased with their service both times, so we decid a hit and run accident. We have previously purchased 2 cars from Tom Bush Mazda and have been very pleased with their service both times, so we decided to visit again and met with Joe. I told him what I was looking for and he and Daniel went to work looking for a car. I know I didn't make their job easy since I was pretty particular about what I wanted. They went the extra mile in locating the car with the features I wanted and the color I wanted. I cannot recommend Tom Bush Mazda enough. If you want great service and a staff willing to go the extra mile, this is the place to go. More

This experience was horrible with cash in hand because the company automatically stereotypes all customers as criminals or with criminal intentions. We, my long time coparent and I were coordinating th the company automatically stereotypes all customers as criminals or with criminal intentions. We, my long time coparent and I were coordinating the purchase of a new car for our daughter who is turning 16. The purchase was going to be made by the grandfather of the mother and we were just brokering the deal to be made with cash. In the beginning there were a few issues with identity and addresses not matching, so we had to clear those things up easily with verification. Maybe it might have raised suspicion but we went through all steps they had us do and moving forward. It was also brought to our attention at a later phone call with mother that because the mother came in sooner than expected to fill out paper needing completed, that it drew suspicion on the deal. This phone call the mother was hung up on and the GM said the deal was off. We were never communicated with on a 10 day hold for a check, we were never communicated with that they needed to speak to grandfather, and we were getting updates on the car on the service status that the seller told us to ignore and it was some automated bogus system sending us false updates. Poor communication, poor business practices to identify all customers as criminals. The judgement was made because in the beginning an employee made a comment about how they were almost scammed out of 80K deal. We gave them a personal check with check writers ID and they still didn’t trust us. This is horrible business practices by an absolutely disgusting versed GM who in phone conversations showed disrespect to my Fiancé. Needless to say, the GM and his arrogant and disrespectful attitude now has our 16 year old in tears. More

Sales Dept and Financial Services are exemplary. Thank you to Jose, Ken and Willy for your model professional and courteous Service. Thank you to Jose, Ken and Willy for your model professional and courteous Service. More

My mother in law and I have been searching for several weeks to find her the right car. From Jacksonville, to Albany GA, down to Tallahassee we had one common issue. Sales gimmicks. I was contacted by Ros weeks to find her the right car. From Jacksonville, to Albany GA, down to Tallahassee we had one common issue. Sales gimmicks. I was contacted by Rose Parnell at Tom Bush Mazda after inquiring for information for a new CX-30. The whole experience was refreshing from beginning to end. Rose was honest, knowledgeful, and considerate of our desire not to go back and forth on the price. Rose was fantastic, and actually knew her products too! I have bought several cars from Tom Bush in the past, and should have saved myself time and aggravation by starting with them. Joe in Finance was terrific too. Got us through the payment process, and presented us with several warranty choices to complete the sale, but never pushed too hard for us to buy coverage we didn't need or want. More

Always greeted at service counter. Full explanation of work being done. Updates as service progresses. Solid Customer Service Full explanation of work being done. Updates as service progresses. Solid Customer Service More

Rose was super helpful through the process of buying my new 2022 Miata, she was knowledgeable, funny and kind gal. Overall I’d recommend going to Tom Bush for any of your automotive needs. Joe in Finance w new 2022 Miata, she was knowledgeable, funny and kind gal. Overall I’d recommend going to Tom Bush for any of your automotive needs. Joe in Finance was hilarious and very talented at making sure at got the best rate for my purchase. More

After years of going from one lease to another, I finally made the decision to buy. Both David Geer and Joe have given me the best service yet at Tom Bush Mazda and Volkswagen. David was awesome over the made the decision to buy. Both David Geer and Joe have given me the best service yet at Tom Bush Mazda and Volkswagen. David was awesome over the phone and in person helping me with what was needed for the application process. It was quick and easy. Once everything was done with David, he introduced us to Joe. Joe was fantastic. He got me where I wanted to be with a payment and got me into my dream car! The process with him was fast, fun and easy! Highly recommend both of these two gentlemen to help you get into a new car. More