Tom Bush Volkswagen

Great Salesman I bought a 2017 VW Passat from Mike Groland. Mike was great to to deal with. Extremely knowledgeable on the product and makes you feel very comforta I bought a 2017 VW Passat from Mike Groland. Mike was great to to deal with. Extremely knowledgeable on the product and makes you feel very comfortable throughout the buying experience. Mike did everything I asked him to do. I highly recommend asking for Mike Groland when looking for a vehicle at Tom Bush VW. I also appreciated George Growney's professionalism in the finance department. More

Horrible customer services from the general manager to the service department. They don't listen to the customer all they do is look at you like your crazy. from the general manager to the service department. They don't listen to the customer all they do is look at you like your crazy. More

I had an amazing experience David Greer was my sales person,and I had a wonderful experience at Tom Bush Volkswagon. I was not pressured into buying a car . In all honesty , I f David Greer was my sales person,and I had a wonderful experience at Tom Bush Volkswagon. I was not pressured into buying a car . In all honesty , I felt like I was buying a car from Dad. I fell in love with the first car he showed me , which was a 2015 Jetta With 6,000 miles . When it came time to sign papers and work out a deal , Allen made sure I understood everything and was comfortable. If I ever have to buy a car again , I will make sure its from David Greer at Vw !!! Thank you so much Lauren Olsen More

Loving my new VW Dealt with Gino Manley for a pre owned VW Jetta. Exceeded my expectations, having bought cars the old fashion way this was refreshing. No haggling or Dealt with Gino Manley for a pre owned VW Jetta. Exceeded my expectations, having bought cars the old fashion way this was refreshing. No haggling or back and forth. Presented what he could do and with a simple handshake the deal was done. No balloons or nonsense. Very pleased to recommend Gino. More

Thanks for the excellent service! We had an amazing experience at Tom Bush VW! Our Sales Consultant, David Greer, is a true professional. His knowledge and advice really helped us with We had an amazing experience at Tom Bush VW! Our Sales Consultant, David Greer, is a true professional. His knowledge and advice really helped us with our purchase. George Growney, the Finance Manager, also provided valuable insight and assistance. We will definitely purchase our next car at Tom Bush VW! More

Excellent buying experience. I had done my research and test drove 2 VW's on a Saturday afternoon. I had a few more things to look up and called first thing Monday with an offer o I had done my research and test drove 2 VW's on a Saturday afternoon. I had a few more things to look up and called first thing Monday with an offer over the phone. The salesman (Branden) took it to his manager and got back to me right away. They accepted it and arranged to finalize the sale. By lunch time I was driving home in my new car. No surprises. No hassles. More

VW Passat Purchase Highly recommend seeing Gino Manley at Tom Bush for your next car purchase! I have purchased two Passat's from him and will soon be upgrading. If you Highly recommend seeing Gino Manley at Tom Bush for your next car purchase! I have purchased two Passat's from him and will soon be upgrading. If you need a new car go see him. More

VW Passat Purchase Highly recommend seeing Gino Manley at Tom Bush for your next car purchase! I have purchased two Passat's from him and will soon be upgrading. If you Highly recommend seeing Gino Manley at Tom Bush for your next car purchase! I have purchased two Passat's from him and will soon be upgrading. If you need a new car go see him. More

Erlin is the best! I came in to look around to find a used but newish car, wasn't sure weather I would find one in my price range or not but Erlin Cruzado got me a great I came in to look around to find a used but newish car, wasn't sure weather I would find one in my price range or not but Erlin Cruzado got me a great deal, along with alot of extras. He helped me find exactly what I wanted and in my budget. I would definitely see him if you visit VW Bush, he was great! More

Broke my Touareg, and wont fix it A month or so ago I took my 2010 Touareg to Tom Bush Volkswagen to pick up some parts. The Parts guy offered to take the parts to my car while I waite A month or so ago I took my 2010 Touareg to Tom Bush Volkswagen to pick up some parts. The Parts guy offered to take the parts to my car while I waited for the rest of the parts. Very nice of him. My Touareg has an automatic hatch that you just press a button and it opens/closes itself. The parts guy did not know it had this feature and forced it open and shut. On my way out I had my hands full and asked a salesman to hit the button. Told him clearly it would open itself, but he must not have been listening he continued to try to open it until I basically yelled at him. Hatch didn't work from there on out. I went back inside and asked the first guy if the hatch had opened for him, his answer was "I didn't know it had that on there". So we know for a fact that he forced it open, he admitted to it. I saw the second guy although it may have already been broken by then. Service manager Howard Smithson advises me that the failure was not due to opening it incorrectly. Could not tell me how it broke. All he could tell me was that it was designed to not fail if it was forced open. He quotes me $3200 Parts and labor. After some arguing, I get it out of him that there is a bypass valve that is SUPPOSED to bypass the fluid when it is being forced open. This is a hydraulic pump, two lines, and two struts. Pretty simple. So I get it out of him that the valve MIGHT have gone bad and when the guy there forced it it caused the pump to fail, but it was still not their fault and that it was defective prior. So I tell him that if that was the case then if the guy had opened it correctly and closed it correctly it would still be functional. He replies "That's all speculation". When all he has done is speculate on what might have cased it to fail, and completely ignoring the fact that it became damaged when an employee from his dealership forced it open. So after all the arguing he tells me he can wipe all the labor and sell me the "hydraulic pump" for $1600 at wholesale cost. I told him I had no intention on paying anything. By now I had had enough and hung up on him. I looked around for the hydraulic pump and come find out Tom Bush Volkswagen sells the pump at RETAIL for $289!!!!! So I call him back and tell him what i have found, he put me on hold for 5 minutes and comes back with now a second part that was being replaced. I know for a fact that there was never another part mentioned, it was always the pump that was the problem. only thing I can think of is, they like every dealership quoted up an entire system so that when their crappy diagnosis failed and the pump didn't fix it they had it in their budget to replace the whole system. This time he hung up on me after telling me I'm an idiot that cant read. I would never take my car there if I was anyone!! I would not have been there if it weren't for trying to spend my loyalty gift card they gave tdi owners. I had a customer a week or so ago that had a lot of work done with them, and was having trouble so she stopped in to have us take a peak real quick. There was 3 bolts holding the transmission on, one of which was the wrong bolt and was cross threaded into the transmission. The oil leak the "FIXED" was pouring oil out. This 5-6 hour job she had done she waited for and only took just under 2 hours. The new rear main seal has to sit for at least 4 hours before starting the motor once installed. These guys clearly don't know their way around Volkswagens! RUN AWAY!! there are terror stories all over the place about this horrible dealership! Next step is talking to a lawyer and going after them for the full $3200 in damages that they said it would originally cost. They will not be fixing the issue as I would be too scared they would mess ny car up more, or do some crap to it where i have problems in the future. The parts guy that forced my hatch open was Jim Rexrode and the salesman that forced it a second time was Mike Groland. More Employees dealt with Howard Smithson, Matthew Roberts, Ryan Rudolph, Jim Rexrode, Marco Antunez, Mike Groland More