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Tom Bush Volkswagen

Jacksonville, FL

4.6
322 Reviews

9850 Atlantic Blvd

Jacksonville, FL

32225

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322 Reviews of Tom Bush Volkswagen

July 11, 2021

I came in looking for the new 2022 VW Taos and Kenny Loh showed me the SEL model which is what I was looking for. We went for a test drive and he was able to show me all of the features in this new car. The More

by Dana W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Loh
Jul 12, 2021 -

Tom Bush Volkswagen responded

Dana - thank you for leaving Tom Bush Volkswagen a review! It is our goal to deliver a seamless and enjoyable sales experience and I am glad to hear that Kenny hit the mark. Safe travels in your 2022 Volkswagen Taos!

July 05, 2021

No pressure. Able to provide several options in the type of vehicle we were looking for. More

by Teresa W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Loh
Jul 06, 2021 -

Tom Bush Volkswagen responded

Thank you so much, Teresa! It's our goal to help our customers find the right vehicles for them so we are thrilled to see this feedback. Safe driving from all of us at Tom Bush Volkswagen!

June 04, 2021

Friendly service, very professional and explained ever detail about the service I requested. Allen was the service advisor I worked with. This no dealership is close to my home. More

by peorlando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen
Jun 04, 2021 -

Tom Bush Volkswagen responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Allen took such good care of you here at Tom Bush Volkswagen, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 02, 2021

Always answer the phone. Always responsive to my needs for the vehicle and my time. Are assertive to meet their commitments on timing and services. Chris is an exceptional service professional. Thank you More

by tpainter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 03, 2021 -

Tom Bush Volkswagen responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Tom Bush Volkswagen, and we will certainly let Chris know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 19, 2021

Very nice representativesAnd Fast & Superb Work!!!Very Very nice representatives And Fast & Superb Work!!! Very clean & Comfortable waiting area!!! Have been buying my cars From Tom Bush fir last 15 yea More

by Nmacomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
May 20, 2021 -

Tom Bush Volkswagen responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Tom Bush Volkswagen, and we are grateful for your longtime business. We look forward to working with you for years to come!

May 15, 2021

Kenny Loh negotiated a lease for me via email. Had the card ready with a bow on it upon arrival. I’ve never had this done at any dealer. Best part, Dan the finance guy had me in and out within minutes w More

by JaxPvbJetta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Loh
May 17, 2021 -

Tom Bush Volkswagen responded

It makes our day to hear that you enjoyed working with Kenny, Dan, and our Tom Bush Volkswagen team to get into your new vehicle. Thank you for the wonderful review! We wish you happy driving and hope to see you down the road.

May 17, 2021 -

JaxPvbJetta responded

You’re welcome. It was well deserved.

May 06, 2021

They were very kind and punctual I knew what was going on with my vehicle and exactly what it would cost special to thanks John Kinley! More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kinley
May 06, 2021 -

Tom Bush Volkswagen responded

Nikki - Thank you for the great review! Hearing that you had such a successful service experience working with John and the team made our day. Drive safely, and we hope to see you again at Tom Bush Volkswagen!

May 06, 2021 -

Nikki responded

Absolutely I will definitely be back but this time it will be to purchase a brand new Volkswagen!

May 05, 2021

Kenny Loh is the best man at Tom Bush VW. His professionalism is remarkable and has never change his demeanor. I purchased from him my Tiguan, Touareg, Tiguan and lady wk the atlas cross sport re More

by Carolbrown28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Reynolds , Kenny Loh
May 05, 2021 -

Tom Bush Volkswagen responded

Carol - We are truly grateful for your repeat business and love that you can depend on Kenny to make your car-buying experience a success. Thank you so much for being part of the Tom Bush Volkswagen family! Your kind words made us smile and we look forward to our continued relationship.

May 06, 2021 -

Carolbrown28 responded

Indeed it’s a great pleasure.

May 02, 2021

I kept on going back to Tom Bush Car dealership because of Kenny Loh. It’s amazing how Kenny and his Manager Jim Reynolds worked together closely and makes the process so smooth. It’s stress free and very More

by Carolbrown28
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Reynolds , Kenny Loh
May 03, 2021 -

Tom Bush Volkswagen responded

Carol - We are truly grateful for your repeat business and love that you can depend on Kenny to make your car-buying experience a success. Thank you so much for being part of the Tom Bush Volkswagen family! Your kind words about Kenny and Jim made us smile and we look forward to our continued relationship.

April 24, 2021

VW employees were courteous and helpful. Got the job done quickly and easily. The shuttle service that was provided was confusing considering they drive unmarked cars and the drivers were not very friendly o More

by Mary93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don "MoonDog" Mooney, Todd Clouse, Elizabeth Treible, Cat Castellini, Philip Messana, Jeff Teague
Apr 26, 2021 -

Tom Bush Volkswagen responded

Mary - Thank you for reaching out. I apologize for the issues that you ran into with our shuttle service. This isn't the experience we intend for our customers and I will make sure these concerns are addressed. If there is anything further that I can do to assist you, please give me a call. Scott Clemons - Service Manager - (904) 371-4370

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