Tom Denchel Ford of Prosser

The team at Tom Denchel worked very hard to get us the best rate possible on our new truck, I was very satisfied with the customer service and the entire buying process best rate possible on our new truck, I was very satisfied with the customer service and the entire buying process More

I have been going to that dealership for well over 30 years. Now that I have a truck I will be going there all the time due to the last service that I had from another company years. Now that I have a truck I will be going there all the time due to the last service that I had from another company More

Friendly service technicians and easy to schedule my appointment. Explanations of the work on my truck was clear and helpful appointment. Explanations of the work on my truck was clear and helpful More

I no longer live in Washington and had purchased a gold certified pre-owned truck out of state. Two weeks later the heat in the cab stopped working while visiting family during the winter holidays. I have certified pre-owned truck out of state. Two weeks later the heat in the cab stopped working while visiting family during the winter holidays. I have always had a good experience with Tom Denchel in the past. That being said, Abel Valenzuela did inform me that it could take up to 4 to 6 weeks to get the vehicle fixed. My only real complaint? When someone says they will call you and then doesn't call on 4 different occasions, then it gets frustrating, especially trying to coordinate transportation out of state. Seven weeks later the vehicle was fixed and because the repair took so long the dealership waived the $100 deductible required by the warranty. More

Have serviced our vehicles for over ten years. We received good service. and always get a reminder when service is due on one of the v. We received good service. and always get a reminder when service is due on one of the v. More

I felt like they didn't have my interest in mind, the car I bought was dirty and there was food under the seats in the back. The financing guy was very nice. They were all polite, just impersonal I bought was dirty and there was food under the seats in the back. The financing guy was very nice. They were all polite, just impersonal More

Oil leak because excess oil under the pan was not wiped clean; sufficient oil was not up to the dip stick mark and had refill two pints; this was done at an oil service station. They show me before adding clean; sufficient oil was not up to the dip stick mark and had refill two pints; this was done at an oil service station. They show me before adding anything to my pick up; I don’t think I can trust your company. More

They've always been there. They took care of my car for 17 years, and did so well! They took care of my car for 17 years, and did so well! More

The team at TDFoP was extremely helpful! Edgar was a great help and was able to get a number we both agreed on. Definitely will be recommending others to them. Edgar was a great help and was able to get a number we both agreed on. Definitely will be recommending others to them. More

Very helpful and friendly. Did work in timely manner. Keep me posted about the process and what was needed to fix the car. Did work in timely manner. Keep me posted about the process and what was needed to fix the car. More