Tom Dolan's Reno Mazda Kia

I had to go back to the dealership 3 times because of mistakes they made on the paperwork. The smog certificate that they gave me initially was expired and when I went back to get another one, they gave mistakes they made on the paperwork. The smog certificate that they gave me initially was expired and when I went back to get another one, they gave me a certificate that belonged to another customer. So, I had to go back yet another time to get the correct one. They also printed the extended warranty paperwork incorrectly, which lead me to going back a third time. They seemed rather unapologetic to me about the hassle I went through too. More

my air bag light was on, i called kia, they said two hours next day, drove 50 miles, turns out its 24 hours, came to pick up car, seat not in car, service consultant says to make appointment, we ask for hours next day, drove 50 miles, turns out its 24 hours, came to pick up car, seat not in car, service consultant says to make appointment, we ask for manager, manager says its in, then he says its not in when he notices they have scratced the car all up on inside, they put seat in right, but now they dent door, they clean some of grease they put in there and say the rest of it is old, yeah right! two hours go by while all the employees are so unproffesional and i will not go back. More

They pulled the switch interest rate scam on my mother. She is a 75 year old widow,and this was her first car purchase on her own. She told them from the start that she could not make a payment of more tha She is a 75 year old widow,and this was her first car purchase on her own. She told them from the start that she could not make a payment of more than $175 a month. So they kept running back and forth to the credit department and the sales manager. The usual routine. She was about to walk out (I wish she had) when they came up with a suitable deal. Or so she thought. She signed the papers for a 7% intrest rate, and took the car home. Two weeks later they call and say she needs to come in. So I go with her and low and behold they tell her that they can't give her the 7% rate, unless she puts down more cash. The new rate would be 10.9% and her payments would now be $225 a month. She tells them no way can she do that, just give me back my old car, and I'll go home.They try the rental routine and she let's them know that it is illegal to do that. So now that they will lose this sale they go back to the agreed payment plan.<br>Stay away from people that try to cheat widows!!!! They will surely try to cheat you too!!!!! More

My daughter attempted to purchase her first car here. Things went well, she selected a vehicle, completed all the paperwork, and took the car home with the promise that there would be no problem financin Things went well, she selected a vehicle, completed all the paperwork, and took the car home with the promise that there would be no problem financing the deal. I infact told the salesman, the closer and the finance manager, that we would wait and not take the car home if they felt there would be any problem with the financing.<br><br>After three weeks of following up with them almost daily, they could not secure the financing and wanted us to come in and pick another vehicle and work a new deal. We were not willing to do this and turned in the cas as we wanted to go elsewhere.<br><br>They stipulated that we had signed a "rental agreement" which obligated us to pay $50.00/day if we couldn't get financed. We negotiated this down to $300.00.<br><br>We purchased another vehicle a week later and the financing went through in a week. We were never asked to sign a "rental agreement".<br><br>I have since learned that "rental agreements" are illegal in this state and I am attempting to get my daughter's money back. I don't want to see her pay $300 just to learn the lesson that some people will lie to you. More

Reno Mazda Kia Dealership took me for a big ride. I bought my very first car there, a Kia Rio. When I bought the car, there wasn't an owner's manuel in the car and so the car salesman told me he would bought my very first car there, a Kia Rio. When I bought the car, there wasn't an owner's manuel in the car and so the car salesman told me he would mail one to me. I never recieved one and after coming in to ask for one again, they said they would send one to me, but never did. When I got my car serviced there, the services were never complete and once on vacation, my wheel bearing, which they "replaced" a month prior, almost came off again, and we had to have it redone. We found out that they had not replaced the whole wheel bearing! Also, because I never recieved an owner's manuel, I was always wondering when things needed to be replaced. All I had to go off of was my warrenty, which said 75,000 miles. Well, my timing belt broke which broke the engine and when asking if my warrenty would cover it, they informed me that in order to have it covered under warrenty I should have had it changed 8,000 miles previously. Upon asking where this information was, they replied it was in the owner's manuel. Even when I got my car serviced there, they never told me that I was at a certain mileage and needed to get this or that replaced, as most car repair places do. They wouldn't work with me in helping me with the repair, and therefore I am stuck making payments on a 2001 Kia that doesn't work. Stay away from this dealership by all means. They were VERY rude to me (especially in the service department) and the only reason I would go is to get a free job via the warrenty, and even this turned out to be a horrible experience. Please, stay away from them! I wouldn't go to this trouble if I didn't want you to run into the same problems as I have. Not all Kia Dealerships are bad, but Reno Mazda Kia is the worst I have ever met. In fact, all the cliches you hear about bad dealerships car salesmen are a reality here. Their slogan "It's all right Hee-ah" is a joke. So, save yourself a world of trouble and go somewhere else. More