Back

Tom Gill Chevrolet

Florence, KY

4.9
10,200 Reviews
Gone are the days of stressful car shopping. Come to the place where it always feels like magic! You deserve a fun and easy experience that doesn’t stop at the sale. Tom Gill’s magic lasts a lifetime with perks like free oil changes, tire rotations, and unlimited car washes. Don’t be shy. We can’t wait to show you why we’re the #1 Chevrolet dealer in Kentucky!
Contact Dealership

7830 Commerce Drive

Florence, KY

41042

Directions

By Type

Showing 10,201 reviews

December 08, 2010

I have been with people at this dealership for many years and very happy with them. The other day I had a little problem with the car and it had to stay at the shop over night and Mike was so nice and helpf More

by jjanddoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ronnebaum - Service Advisor
December 07, 2010

I was a first female car buyer. When I went there, I did not feel pressured at all. They worked with every step of the way. I really enjoyed my experience at Tom Gill and would definitely go back. I have al More

by sweetjen3102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller, Mark Miller
December 07, 2010

Somebody hit skipped my baby which was another GM Product. I heard good things about Tom Gill. I went in and I simply cannot say enough good things about everyone I have met there. I was shown a grea More

by maiden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller, Michelle Mueller-Lane, Mark Miller
December 07, 2010

Following a breakdown far from my home, I found myself in Tom Gill's dealership. Alas, repair costs would exceed my 1997 truck's value. Mark Miller came to my rescue and presented very fair options for my tr More

by enapier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller, Mark Miller
December 07, 2010

The service was very very great. Mark was waiting on me as i walked in the door and was very helpful in finding a vehicle that suited my need. Overall great experience with this whole staff and dealership. More

by benham16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller, Mark Miller
December 07, 2010

In short, I dealt with an inexperienced salesman and a financial manager who dealt with me dishonestly and had a bit of an attitude. When the dealer learned that I had a bad experience, Tom Gill got in co More

by XdIDtr
Friendliness
Recommend Dealer
Yes
Employees Worked With
Financial Manager (Ron?), Ben
Dec 07, 2010 -

Tom Gill Chevrolet responded

This is Tom Gill. First of all, I want to apologize for the negative of experience you had at the dealership. I would also like to thank you for taking the time to post about your time here. Feedback is very important to us, and we want honest opinions from customer be they good or bad. We use the negative feedback from customers to try & improve as a business and hopefully defend ourselves from further negative feedback in the future. That said, I would love the opportunity to meet with you face to face and discuss the particular problems you had at the dealership. Would you be available to meet with me sometime later in the week? I look forward to hearing back from you.

Dec 07, 2010 -

XdIDtr responded

Mr. Gill, I have spoken with TJ on the phone about setting up a meeting. Because my schedule is not very flexible, I cannot meet until next week. However, I appreciate the fact that you took the time to review my experience and assure you that if we are not able to meet before the "Go Live Date" on this post, I will pull this review until we have had a chance to speak. Regards, Ryan Wohleber

Dec 07, 2010 -

Tom Gill Chevrolet responded

Thanks Ryan. I look forward to meeting with you & appreciate that you are willing to take the time to come back to the dealership. Please let me know when you get a better handle on your schedule & we will arrange a time to meet.

Dec 07, 2010 -

Tom Gill Chevrolet responded

Ryan, I forgot to give you my email address. I can be reached directly at tgill@tomgill.com. I will be available any day next week aside from Tuesday Morning & Thursday Afternoon.

Dec 09, 2010 -

XdIDtr responded

Thanks for the discussion. Best, Ryan

December 06, 2010

Very Dissatisfied With This Dealership. Me and my Very Dissatisfied With This Dealership. Me and my fiance stopped in about 3 weeks ago to test drive a nissan xterra. I asked the sales person if we More

by james.zeinner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Riley
December 05, 2010

I went in looking for a 2010 Chevy Aveo that was on sale. The guys worked very hard and were able to find me a car that their lot was out of. Overall it was a great experience and I would recommend them to a More

by Kelsey.Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Klei, Tom Gill, TJ Hudak
December 03, 2010

I went into Tom Gill Looking to buy a new family car for my wife. I was quickly greeted by Sarah and shown around the lot, she was very polite and professional. I have always owned Honda's, and was recent More

by razu03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah
December 02, 2010

Very nice people. I was in the market for a newer used car and visited their dealership to look over the inventory. The salesman (sorry, I don't remember the name) was knowledgeable, friendly, and very lo More

by jch24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales
...
1018
...