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Tom Hesser BMW

Scranton, PA

4.7
221 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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221 Reviews of Tom Hesser BMW

October 03, 2024

Erin was very friendly and helpful. Will definately come back for service in the future. More

by yankeesfan874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
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Oct 04, 2024 -

Tom Hesser BMW responded

Thank you for visiting Erin & the team here at Tom Hesser BMW! We appreciate your kind review and look forward to serving you again in the future!

October 01, 2024

The SUV I bought is great. I love it. It rides like a dream. Great dealership. More

by Rose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 01, 2024 -

Tom Hesser BMW responded

Rose, thank you for trusting the Tom Hesser BMW team with your recent purchase! We're thrilled to hear you're loving your new SUV and hope we have the privilege of working with you again in the future!

September 28, 2024

They need more help service writer was overwhelmed with the amount of customers. Nice person very polite and trying More

by tomcarius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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September 25, 2024

The one lady that works in the office it was rude. I spent a lot of money on my car to find out that they only reseted the battery and never did the O2 sensors the upper and downer. More

by Mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tammy
Report | Print
September 19, 2024

Good service. Wait time was longer than expected when advised of the needed replacement component parts. More

by rjrjr21446
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin, don't know who did repair or service.
Report | Print
Sep 20, 2024 -

Tom Hesser BMW responded

Thank you for your feedback! We appreciate your patience during your visit and hope you won't hesitate to reach out if our Tom Hesser BMW team can be of service again in the future!

September 18, 2024

The sale was easy- service was not easy. Repair parts were ordered and it took 3 months: June 3rd til Sept 10th Wife had called multiple times, left messages and only spoke with someone 3 of More

by rush2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy , Erin
Report | Print
September 18, 2024

Truck was done for and hour before they check me out. I went to ask and they were snappy. More

by Pj.glynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know
Report | Print
September 16, 2024

Great experience, answered all my questions, went over everything and staff and sales person (Shawn) was on top of everything. Looking foward to purchasing my next vehicle in a few years! Thank you for More

by jazzyann1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Bartlow, Kayla Kelly
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Sep 16, 2024 -

Tom Hesser BMW responded

Thank you for the wonderful feedback! We're glad to hear Shawn and our team at Tom Hesser BMW provided a great experience. We look forward to assisting with your next vehicle purchase in the future!

September 12, 2024

Tammy is a super star for the service department. Handling anything thrown at her. Wouldn’t want anybody else to deal with More

by Perrybr44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Mellody
Report | Print
Sep 12, 2024 -

Tom Hesser BMW responded

Thank you for the wonderful feedback - Tammy will be so glad to hear it! We appreciate your business here at Tom Hesser BMW and look forward to seeing you next time!

September 10, 2024

Erin was professional, polite and friendly. A real asset to your company. Tip top services. It good to trust and know My Carmaro is in good hands. Thank you. More

by Tania Luessi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Report | Print
Sep 11, 2024 -

Tom Hesser BMW responded

Hi Tania, we're delighted to hear Erin provided such excellent service at Tom Hesser BMW. Thanks for trusting us with your Camaro! Safe travels!

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