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Tom Hesser BMW

Scranton, PA

4.7
221 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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221 Reviews of Tom Hesser BMW

August 30, 2024

It was a smooth and easy experience, the only downside to the dealership is still the parking lot. More

by fbarno5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Brauer
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Sep 03, 2024 -

Tom Hesser BMW responded

Thank you for the review. We appreciate your feedback and hope to see you again next time here at Tom Hesser BMW!

August 27, 2024

Went to have 2nd key installed, Waited over 2 hours, No apologies, not very nice treatment. Will never go back for anything else. More

by jkellenbach
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names
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August 26, 2024

I love Tom Hesser I have had many cars purchased there and now I currently lease always great service Tammi is the best More

by Princess10467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Tammi ,Jenn are great to work with
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Aug 27, 2024 -

Tom Hesser BMW responded

We're delighted to hear that you've had consistently great experiences with us at Tom Hesser BMW! We'll make sure Tammi knows how much you appreciate her service. See you next time!

August 12, 2024

Quick, friendly staff, very informative! The person working on the vehicle came out to provide me with what he did and what was needed. More

by Kml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
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Aug 13, 2024 -

Tom Hesser BMW responded

Thank you for the great feedback! We're glad to hear our team at Tom Hesser BMW provided quick and informative service. We appreciate your support!

August 08, 2024

This dealership makes car buying an easy task. The people are pleasant and strive to get you in your vehicle efficiently. More

by cjg012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Costa
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Aug 09, 2024 -

Tom Hesser BMW responded

Thank you for the positive feedback! We're glad to hear that our team at Tom Hesser BMW made your car-buying experience smooth and enjoyable. Enjoy your new vehicle!

August 01, 2024

Friendly! Informative great group of people made the process painless ! Car was in perfect condition and answered all my questions More

by Dlw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 02, 2024 -

Tom Hesser BMW responded

We're delighted to hear that our team at Tom Hesser BMW made your experience seamless and enjoyable. Thanks for the kind words! We're here if you need anything else in the future. Safe travels!

July 27, 2024

No need to. Don't feel it would matter I got my vehicle from there and that's enough More

by supins5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chevrolet trailblazers blazer
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July 27, 2024

Good stuff and very well to work with I would buy a car from them agy More

by Ginsanjohn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jul 29, 2024 -

Tom Hesser BMW responded

Thank you for the kind words and continued support! We look forward to seeing you again! - Tom Hesser BMW

July 25, 2024

Great service and friendly staff. I would highly recommend them. I was very pleased with my service. More

by nanforrester321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Franchetti & service manager Leon.
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Jul 26, 2024 -

Tom Hesser BMW responded

Thank you for the review! We're honored to receive your support and hope to see you again next time here at Tom Hesser BMW!

July 25, 2024

Leanne was polite , professional and knowledgeable. It was very easy making an appointment with him. He went beyond the scope to make sure I was happy with everything and I left happy. He took me to th More

by Ptaprezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Jul 26, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Leanne provided such excellent service at Tom Hesser BMW. Thanks for sharing your positive experience!

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